David L Reid Email & Phone Number

Lansing, Michigan, United States

East Lansing, Mi

• Oversee batch production workflow, via UC4 and Jobtrac, to ensure timely and accurate throughput.• Analyze batch processing abends and mitigate following established work instructions, including escalation to developers and programmers when necessary.• Monitor network and environmental infrastructure via Solar Winds for campus and two data centers.• Perform requested updates to production schedule via UC4 and Jobtrac.• Interact with clients and maintenance technicians to accommodate scheduling requirements and resolve production service issues.

Warren, Mi

Provide support for day to day operational tasks within IT Operations Center (ITOC)• Subject Matter Expert for GM Dealer System ID provisioning.• Responsible for training ITOC resources on GM Dealer System ID provisioning processes.• Identify, address, and correct GM end user IT related issues to mitigate downtime and increase end user productivity.

Warren, Mi

Bridged the relationship between IT Operations Center (ITOC) and Application Operations• Onboard support work into ITOC from Application Operations for 57 applications.• Interface with Application Operations to understand technical requirements and support processes, and ensure process documentation is clear.• Test support processes prior to deployment to production to proactively address prospective issues.• Address issues between Application Operations and ITOC Support Teams.

Gm Global It Service Desk (Gsd)

Supported GSD break/fix issue processes for up to six GM global organizations:• Ensure GSD readiness to support end user issues.• Interface between GM Application Owners, GM Service Desk, and Service Request Organization. • Ensure support documentation meets GSD standards to improve end user experience and reduce GSD Agent handling time.• Monthly reporting of GSD ticket metrics for supported process areas.

Gm Global It Service Desk

Supported request delivery processes for up to six GM Global Service Contracts:• Customer Interface between IT customers and HP Service Desk Organization.• Troubleshooting and resolution of request issues from initial submission of the request to delivery of the services by HP performing suppliers.• Maintenance of Service Desk processes supporting request fulfillment.

Gm Global It Service Desk

Supported request delivery processes for GM OnStar Global Service Contract:• Onboard OnStar Account into new contractual IT Service Desk Service Request Delivery model.• Customer interface between GM OnStar customer and EDS Service Desk organization.• Troubleshooting and resolution of end to end request processing issues.• Maintenance of Service Desk processes supporting request fulfillment.

Gm Business Office

• Maintenance of Systems and Services Portfolio support agreements, financial forecasting, and all other Business Office functions supporting GM Moraine Truck Assembly Account.• Pricing and Description of Services Consistency Focus Team.

Gm Moraine Truck Assembly, Moraine, Ohio

• Manage team of 12 to 25 technical personnel responsible for implementation, enhancement, and support of automotive manufacturing production information systems. Responsibilities include coordination of problem resolution, people performance management, compensation planning and administration, staffing, and manpower coordination.• Close interaction with automotive assembly customer.

Gm Buick City Assembly, Flint, Mi

• Team Leader for Buick City Technical Support Team (December 1995 to September 1999); day to day hands on leadership of a team with up to 12 systems application development and support personnel; included task management, problem resolution, manpower coordination, people care, performance reviews, etc.• Manufacturing Production Monitoring and Control (PM&C) System Support (November 1994 to November 1995); included production support and development for PM&C system, as well as two related material pull systems.• Additional experience at Buick City Assembly included project management, proposal development, and close interaction with automotive assembly customer.

Gm Saginaw Division Account, Saginaw, Mi

• Primary support for PC based Supervisory Control and Data Acquisition (SCADA) system; included customer interface, system administration, troubleshooting, and system enhancements.• Various small systems development projects including Microsoft Access, Microsoft Quick C, and Modicon 984 Programmable Logic Controller (PLC) programming.• Implemented capture of data from Coordinate Measuring Machines (CMMs) for statistical process control (SPC) analysis.

Kaiser Permanente Account, Livermore, Ca

• Stratus C code cleanup and data base utility development for large medical warehouse management system in Stratus MVS environment

Eds Engineering Systems Development Program Technical Training

Phase III (October 1990 to May 1992): GM Saginaw Division Account, Saginaw, MI• C program development for plant floor SCADA system.• SPC software implementation.• Digital Electronic Automation CMM programming and support.• Close interaction with manufacturing customer.Phase II (August to October 1990): Southfield , MI• Ten week intensely focused technical training in PL/I and C program development.Phase I (May 1989 to August 1990): GM Central Foundry Account, Saginaw, MI• Customer interface for Brown and Sharpe CMM support and various small projects at several GM Central Foundry sites; including requirements definition, proposal development, costing, and manpower estimates.

Bachelor Of Science (B.S.), Mechanical Engineering

Activities and Societies: American Society of Mechanical Engineers - Student Section; Tau Beta Pi Engineering Honor SocietyMinor.

General Education