David Lundgren Email & Phone Number

- Lead content strategy for product launches and various initiatives, managing both customer-facing Help Center content and internal knowledge base documentation and workflows for customer support agents.- Partnered with Program Managers, Product Design, and Legal to develop content that highlights key product elements and addresses essential customer needs.- Collaborated with the Global Expansion team to launch Help Centers in new international markets, ensuring content met relevant localization requirements.

- Authored and edited customer-facing Help Center articles, troubleshooting guidance, and product support resources.- Created scripts and visual guides for informational and how-to videos.

- Author, edit, and publish Help Center articles, product pages for cryptocurrency assets, and FAQs- Author scripts and create visual guidance for how-to videos- Audit content for accuracy and quality

- Took time to invest in various writing-related endeavors, with a focus on screenwriting - Author and edit motion-picture screenplays; work with industry consultants to hone my craft; continue education (webinars, podcasts, etc.); read and provide feedback on screenplays; participate in screenwriting group and table reads

- Managed customer-facing content and information architecture for multiple brands, overseeing the creation of lodging descriptions and support resources for 1.4 million properties.- Led cross-functional content initiatives, working with Localization, Product and UX Design, and Engineering.- Led the content and web design strategy for the Orbitz Lodging launch, developing the content layout and structure. Designed mock concepts and collaborated with stakeholders to align on key elements and style, guiding the project through approval to launch.- Authored scripts and narrated training videos, and maintained comprehensive documentation for content processes and standards.

Virtual

- Managed content production across brands, including monthly product launch calendar.- Created and maintained documentation.- Identified and resolved data and template issues that caused inaccurate content on brand websites.

Virtual

- Authored and edited descriptions and promotions for lodging properties across Expedia’s portfolio, ensuring alignment with brand standards.- Collaborated with suppliers and internal teams to address data issues, enhancing content accuracy and reliability across platforms.- Created and maintained content in Natural Language Generation (NLG) tools, building efficiency and consistency in property descriptions.

- Write and edit content for lodging properties (hotels, motels, condos, etc.)- Liaise with suppliers to ensure that their property descriptions reflect accurate data

Virtual

Greater Seattle Area

Greater Seattle Area

Greater Seattle Area

Technical Writing And Editing

General Studies, President'S Honor Roll