David Madison Email & Phone Number

Seattle, WA, US

Recruited back to the Customer Enablement team to work directly with AWS Global System Integrators.(GSI) to help them optimize both their internal AWS environments, as well as for their customers. Reducing GSI customers monthly expenditures by an average of $10,000 a month,through cloud optimization- Performing “deep dive” analyses, offering data-driven.

Seattle, WA, US

• Responsible for defining and implementing a go-to-market approach that accelerates the adoption of Windows workloads.
• Work closely with global account teams, sales, and technical leadership to build programs that accelerate the adoption of Windows-based AWS workloads.
• Leverage knowledge of cloud computing, Microsoft licensing programs, and industry trends, to promote the value proposition of Windows workloads on AWS, including Windows core infrastructure, application development.
• Align with sales, solution architects, and other field teams to identify, qualify, and win major customer opportunities.
• Analyze customer's AWS environments to optimize and reduce costs on Windows Workloads
• Manage Product Feature Requests with the Window Workloads Service Teams to prioritize requests that will increase adoption and customer satisfaction

Seattle, WA, US

• Provide dedicated account, billing, and cost optimization support for AWS Global Accounts across the High-Tech, Media and Entertainment, Automotive, Consumer Packaged Goods, and Global System Integrators (GSI) verticals.
• Serve as internal and external subject matter expert on AWS’s billing suite, including Cost Explorer, the Cost and Usage Report, cost saving product offerings, and bill presentation
• Own and resolve VP level escalations resulting from billing errors or AWS functionality gaps
• Analyze customer spend and usage patterns to inform deal negotiation, scope volume commitments, and produce forecasts
• Leverage AWS Cost Explorer, Excel, Access, and SQL to analyze customer data to report on spend and provide architecture adjustment recommendations
• Partner with AWS service teams to drive customer focused, results oriented initiatives to improve customers billing and cost optimization experiences

Seattle, WA, US

• Deployment Manager for Microsoft’s Office365-Dedicated Messaging (Exchange) service offering. This position serves as the primary interface to customers for transitioning to the latest version of O365 hosted Exchange.
• Process Development: Documented change request processes that needed improvements in efficiency and execution; eliminating errors and improving the end-to-end customer experience. Developed reports for customer.
• Infrastructure Readiness: Leveraged prior knowledge and experience in working with hosted configurations and enterprise customers to ensure improvements in customer satisfaction and service delivery. This included.
• Deployment: Responsible for the migration of over 3 million customer mailboxes across all 64 O365-Dedicated customers from hosted Exchange 2007, Exchange 2010, to Exchange 2013, resulting in reduced service requests.

Kent, WA, US

• Led a 10 person technical team for both server and networking infrastructure for a district of 27,000 students, 3,000 staff and 40 schools (elementary, middle, and high schools). Managed a $1 million capital budget and.
• Directing the design and installation Microsoft Lync 2010 unified communications server. This replaced the use of conferencing and instant messaging being provided by outside vendors. The project is currently resulting.
• Moved the district public facing web site to a hosted solution. This will resulting in $20,000 yearly savings in hardware and software support costs; improve web site operations and design, and provide a consistent.
• Delivered $150,000 in cost savings through aggressive negotiation of contracts and pricing on a budgeted $1 million for hardware/software purchases and support services.
• Saved more than $50,000 in technical consulting fees by utilizing our Microsoft Premier Support Services contract for server application design and implementation.

Strategic consulting and solutions development for Microsoft LyncLead management of Office Collaboration Server and Microsoft Exchange consulting engagements with Fortune 500 companies. * Drove Company’s certification as a Microsoft Certified Partner, with acceptance in to Business Value Planning Services program, Services Ready program, and Exchange.

Redmond, Washington, US

*Microsoft 4/2005 - 8/2006Senior Product Manager for Information Worker Collaboration team. Responsible for competitive analysis of collaboration productsProgram Manager10/2003 - 4/2005Senior Product Manager for Exchange Competitive team. Lead Program Manager for Exchange Customer Experience team. Team is responsible for critical customer escalations into.

US

Brand development, marketing and customer adoption strategy.Strategic Consulting, including business plan & sales strategy development.

Ba, Broadcast Administration

Education record