David Madison Email & Phone Number

Seattle, Wa, Us

Recruited back to the Customer Enablement team to work directly with AWS Global System Integrators.(GSI) to help them optimize both their internal AWS environments, as well as for their customers. Reducing GSI customers monthly expenditures by an average of $10,000 a month,through cloud optimization- Performing “deep dive” analyses, offering data-driven insights to sales teams to win or grow opportunities and custom pricing agreements- Working in cross-functional teams to create custom solutions for GSI customers by building processes to support and improve existing business cadences- Educating and enabling GSI customers with tools to successfully manage cloud and IT spend- Acting as a financial advisor and collaborating with account teams to build and deliver executive content (including financial business cases, ROI, and cost optimization strategies)- Voicing customer pain points when speaking with internal stakeholders. Using data to support and win business cases on the customer’s behalf.

Seattle, Wa, Us

Responsible for defining and implementing a go-to-market approach that accelerates the adoption of Windows workloads. • Work closely with global account teams, sales, and technical leadership to build programs that accelerate the adoption of Windows-based AWS workloads.• Leverage knowledge of cloud computing, Microsoft licensing programs, and industry trends, to promote the value proposition of Windows workloads on AWS, including Windows core infrastructure, application development, business productivity, and content management.• Align with sales, solution architects, and other field teams to identify, qualify, and win major customer opportunities.• Analyze customer's AWS environments to optimize and reduce costs on Windows Workloads• Manage Product Feature Requests with the Window Workloads Service Teams to prioritize requests that will increase adoption and customer satisfaction

Seattle, Wa, Us

• Provide dedicated account, billing, and cost optimization support for AWS Global Accounts across the High-Tech, Media and Entertainment, Automotive, Consumer Packaged Goods, and Global System Integrators (GSI) verticals. • Serve as internal and external subject matter expert on AWS’s billing suite, including Cost Explorer, the Cost and Usage Report, cost saving product offerings, and bill presentation• Own and resolve VP level escalations resulting from billing errors or AWS functionality gaps• Analyze customer spend and usage patterns to inform deal negotiation, scope volume commitments, and produce forecasts• Leverage AWS Cost Explorer, Excel, Access, and SQL to analyze customer data to report on spend and provide architecture adjustment recommendations• Partner with AWS service teams to drive customer focused, results oriented initiatives to improve customers billing and cost optimization experiences• Work with large, complex customers to understand their business needs and design cost allocation solutions using the Cost and Usage Report, Athena, Glue, and Quicksight so they can perform chargebacks to their internal stakeholders• Lead internal training development to upskill newer members of team

Seattle, Wa, Us

Deployment Manager for Microsoft’s Office365-Dedicated Messaging (Exchange) service offering. This position serves as the primary interface to customers for transitioning to the latest version of O365 hosted Exchange (Exchange 2013). Responsibilities include: Analyzing, evaluating, and submitting changes to customer’s run-state configuration and service offerings based on specific business and technical requirements; Managing change requests, service upgrades, and issues through resolution; Developing, managing, and executing customer migration projects to the newest service offering/• Process Development: Documented change request processes that needed improvements in efficiency and execution; eliminating errors and improving the end-to-end customer experience. Developed reports for customer migration status and presented to Program and Project Managers, and department executives that set expectations and tracked task deliverables.• Infrastructure Readiness: Leveraged prior knowledge and experience in working with hosted configurations and enterprise customers to ensure improvements in customer satisfaction and service delivery. This included recommending improvements in the change process and status updates for customers• Deployment: Responsible for the migration of over 3 million customer mailboxes across all 64 O365-Dedicated customers from hosted Exchange 2007, Exchange 2010, to Exchange 2013, resulting in reduced service requests, improved service level agreements, and customer satisfaction.

Kent, Wa, Us

Led a 10 person technical team for both server and networking infrastructure for a district of 27,000 students, 3,000 staff and 40 schools (elementary, middle, and high schools). Managed a $1 million capital budget and $1 million operating budget. Scope of position is expansive and includes departmental direction and full design, installation, engineering, implementation, support, training, administration, and management authority for: Key Projects & Achievements: • Directing the design and installation Microsoft Lync 2010 unified communications server. This replaced the use of conferencing and instant messaging being provided by outside vendors. The project is currently resulting in increased communication efficiencies between support teams across schools. Forecasted to save upwards of $200,000 in time and travel costs once implemented district wide.• Moved the district public facing web site to a hosted solution. This will resulting in $20,000 yearly savings in hardware and software support costs; improve web site operations and design, and provide a consistent design format across all district web sites.• Delivered $150,000 in cost savings through aggressive negotiation of contracts and pricing on a budgeted $1 million for hardware/software purchases and support services. • Saved more than $50,000 in technical consulting fees by utilizing our Microsoft Premier Support Services contract for server application design and implementation.

Strategic consulting and solutions development for Microsoft LyncLead management of Office Collaboration Server and Microsoft Exchange consulting engagements with Fortune 500 companies. * Drove Company’s certification as a Microsoft Certified Partner, with acceptance in to Business Value Planning Services program, Services Ready program, and Exchange Deployment and Planning Services program. .* Negotiate partner agreements with Microsoft Consulting Services to allow Unify to work with customers as a sub contractor to Microsoft. *Responsible for negotiating approximately $1MM revenue in 6 months.

Redmond, Washington, Us

*Microsoft 4/2005 - 8/2006Senior Product Manager for Information Worker Collaboration team. Responsible for competitive analysis of collaboration productsProgram Manager10/2003 - 4/2005Senior Product Manager for Exchange Competitive team. Lead Program Manager for Exchange Customer Experience team. Team is responsible for critical customer escalations into the Exchange development organization. Program Manager for Exchange Early Adopter/JDP Program. Managed the Exchange Early Adopter/Joint Development Partner Program for Exchange 5.0, 5.5 and Exchange 2000. Product Manager for Exchange Product Marketing team. Served role as customer champion which entailed tracking customer deployments, generation of customer ready deployment tools and guides, marketing resource for field in winning new Exchange customer engagements.

Us

Brand development, marketing and customer adoption strategy.Strategic Consulting, including business plan & sales strategy development.

Ba, Broadcast Administration

Education record