Driving a 13.5 tonne tipper truck loading and tipping as per work schedule. Managing working time and tacograph in accordance with legal requirements. Complying with road safety standards. Managing and updating all relevant paperwork. Completing and documenting daily walkaround checks reporting any defects. Following work schedule as directed by transport manager.

Preparing and serving hot food and hot & cold drinks from a self-contained trailer. Managing stock levels, rotating & replenishing stock. Complying with food safety standards and managing and updating relevant paperwork. Taking care of any repairs and maintenance of the trailer and kitchen equipment. Complying with electrical and gas safety standards and relevant certification. Bookkeeping. Planning and organizing work schedule and attendance at markets, events, etc.

• Assessing & monitoring infrastructure and local services provided and recommending / suggesting changes for improvement to enhance the customer experience.• Providing first, second and third level IT support for student computer areas and, teaching rooms thus maintaining client’s confidence in ability to deliver competent and professional presentations.• Advising on uptake and adoption of IT hardware and software, to meet customer needs in line with evolving trends, while complying with University Digital Strategy. Resulting in more efficient use of school resources and eliminating unnecessary spending.• Managing strategic file, print and e-mail services and ensuring a consistent quality of service and best use of available resources.• Opted in to scheme to provide additional cover to the Helpdesk team when necessary to ensure a consistent quality of service across the University when Helpdesk staff are otherwise engaged (team meetings , etc.).• Delivering key Information Services and School projects by making key contributions within my field of expertise.• Liaising and collaborating with other IS teams and other 3rd parties on hardware, software and technical issues, e.g. specification of specialist PCs for specific research projects.

• Interviewed customers making new claims for Jobseeker’s Allowance (JSA) and Income Support (IS) using enhanced interviewing techniques to gain commitment from customers as opposed to compliance.• Advised on jobsearch skills and helped customers to identify realistic job goals and transferable skills.• Interviewed existing customers, establishing their needs and setting up available support/training as required.• Identified customers’ needs and prioritised support accordingly.• Signposted customers to 3rd party training providers and referred JSA customers to contracted training provision.• Instigated and delivered weekly “Back to Work” presentations to large groups of jobseekers to support and coach them in their jobsearch.• Instigated and facilitated weekly information sessions for groups of 18-24 year olds to enhance their jobsearch skills.• Authorised discretionary payments for JSA customers.• Usied various in-house IT systems to input customer data, authorise payments and confirm identities all in compliance with GDPR regulations.

Key Projects:• Bedford 2007 – Managed the harwdware/software setup of a remote office for 20+ staff for public inquiry • Poznan 2006/7 – Worked with Polish colleagues to integrate 100+ staff in an existing office into SW network • Cambridge 2006 – Managed the complete IT setup of a new office for 10 staff • Manchester 2005 - PM for complete IT setup of a new office for 100 staff • Chesterfield 2005 - Responsible for the design, setup and installation of the infrastructure hardware of a new office for 300 staff. • Dublin 2004 – Managed the complete IT setup of a new office for 30 staff