David Malin Email & Phone Number

Franklin, Tn, Us

Leading an outstanding team of Account Executives, I have the privilege of overseeing the performance of numerous health plans nationwide, serving a diverse range of populations. Together, we manage partnerships that generate tens of millions in revenue, focusing on establishing authentic relationships with key stakeholders and identifying ways to expand those connections for long-term success.Supporting the growth and development of my team is a key part of this role. I’m dedicated to fostering an environment where each member can thrive, leveraging their strengths to drive impactful results for our clients. Our role goes beyond maintaining partnerships—we’re committed to securing future growth and exploring additional services that align with our clients' needs.Excited to continue making a difference alongside this talented team and helping our clients navigate the healthcare landscape with dedication and care.

Franklin, Tn, Us

In my role as Account Director, I managed multiple accounts and led a dedicated team of Account Executives. Together, we supported approximately 4 million Medicare Advantage and Medicare Supplement members with gym memberships, nutrition programs, and complementary alternative medicine solutions through SilverSneakers. I prioritized training, mentorship, and ongoing guidance to empower my team to deliver exceptional client experiences and achieve our shared objectives.To build strong client relationships, I made a point to be present at industry events, actively engaging with participants and leaders by asking insightful questions and gathering valuable feedback. This approach helped me better understand client needs and enhance our service offerings to meet evolving demands.Our work significantly impacted members, who reported both improved health outcomes and high satisfaction levels with the SilverSneakers program. Notably, we saw a 16% reduction in the cost of care for participants, underscoring the program’s value to both members and health plans.Beyond day-to-day responsibilities, I spearheaded strategic initiatives to connect previously siloed teams within the organization, which led to increased efficiency and productivity across departments. This experience honed my skills in client relationship management, team development, and strategic operations, setting the foundation for my current role as Senior Account Director

Franklin, Tn, Us

Directly supporting the work of geographically diverse Medicare Advantage and Medicare Supplement health plans with 1M+ members. Responsible for identifying growth opportunities and continuing to deliver value by identifying areas where Tivity can improve member engagement and retention. This extends to helping plans with Stars, HEDIS, CAPS, and HOS measures.

Help small to mid-size turnaround businesses find success by identifying and addressing gaps. Services include overall needs assessments, associate engagement surveys, financial reviews, and competitive analysis. Solutions include NPS (Net Promoter Score), Lean practices, and Rapid Prototyping.

Bloomington, Indiana, Us

Identify and pursue opportunities for growth with new customers. Support existing clients by understanding needs and goals while proactively identifying strategies and solutions to meet ever changing objectives. Lead a team of associates to ensure resources required to surpass client expectations are available so that KPI's are consistently exceeded.

Louisville, Kentucky, Us

Further relationships with large groups of providers by helping them understand the drivers that lead to better outcomes, a better experience, and lower costs. Facilitate quick resolution of issues on a cross-functional team in a highly matrixed organization.

Louisville, Kentucky, Us

Understand the new Medicaid and Dual Eligible demonstration business Humana won in several states. Leveraged previous knowledge and learned best practices to deliver the best experience to members by supporting market and senior leadership. Developed metrics, presentation decks, and simplified messaging to align stakeholders including the C-suite.

Louisville, Kentucky, Us

Positively impacted members' lives by leveraging analytics, internal touch points, and state contacts to provide outreach services timely, efficiently, and effectively while growing returns to 30:1. Productivity soared due to a fantastic team who helped push "associate engagement" scores to some of the highest in the company.

Louisville, Kentucky, Us

Helped leadership in-source operations from external vendor. Stood up Miami, FL office while hiring all personnel to staff the team. Continued to work with team to gather insights, feedback, and new ideas to establish team buy-in while increasing efficiency. Managed a team of associates who assisted Medicare members with applying for numerous programs like Medicaid and Low Income Subsidy.

Louisville, Kentucky, Us

Built national solution for retrieving medical records from providers for the purpose of Medicare risk adjustment. This new process produced returns in excess of 1,000 to 1 and is still used today.

Mba, Business Administration

Bachelor Of Science (B.S.), Business, Management, Marketing, And Related Support Services