Dave Marshall Email & Phone Number

Melbourne, Vic, Au

Perth, Western Australia, Australia

Perth, Western Australia, Australia

Melbourne, Victoria, Australia

Melbourne, Australia

Working in the nbn Business segment.Managing multiple Enterprise & Government customers transitioning their services onto the nbn.This involves working closely with RSP and BEU project teams to ensure success.

Melbourne, Australia

Managing and supporting Contact Centre, Voice and UC services for ANZ Bank.

Melbourne, Australia

Support and pro-actively manage customers global IPVPN (MPLS) networks. Orange offer a variety of managed services including WAN, LAN, Network Optimisation, Voice (VOIP) and Security. As a CSM it is my role to manage and provide support to the customers for all services.• Understanding the network requirements and working with the customer to ensure the network is being managed as efficiently as possible.• Pro-actively managing the network to identify any repeat / chronic… Show more Support and pro-actively manage customers global IPVPN (MPLS) networks. Orange offer a variety of managed services including WAN, LAN, Network Optimisation, Voice (VOIP) and Security. As a CSM it is my role to manage and provide support to the customers for all services.• Understanding the network requirements and working with the customer to ensure the network is being managed as efficiently as possible.• Pro-actively managing the network to identify any repeat / chronic issues.• Keeping documentation for the customer up to date such as technical site inventory/contacts, network diagrams and all customer facing documents.• Providing Problem Incident Reports for any extended issues, giving a breakdown of steps taken to rectify an issue and improvements that can be made in the future.• Working with Internal and External teams to identify and highlight problem areas, and work with them through to resolution.• Having regular contact with the customer to build a strong relationship• Providing support to the customer when required and also being a contact in the escalation matrix.• Measure Service against defined Service Level Agreements.• To be the Customer’s primary point of contact within Orange Business Services, for all Service related issues.• Work with the account team to identify and up sell Service Management and/or other Orange products and services. • Work closely with the technical teams to understand any issues and be able to articulate this to the customers.• Have knowledge and understanding of the products and technologies used in delivering service to the clientAs the CSM I am also required to create, manage and implement many Service Improvement Plans for the service offered and any particular requests from the customer. Show less

Sheffield, United Kingdom

Responsible for managing the two major 3rd party contracts that Plusnet have. These being John Lewis Partnership and BT Global Services.

Managing a team of 16 Technical Support agents.