Biohackers is a boutique consulting firm that helps start-ups in the health, wellness, and personal development space optimize efficiency and boost revenue through implementing SAAS technology, data analytics, and AI systems.· Created Executive Data Dashboards for a prominent online celebratory & serial entrepreneur to track key metrics across several businesses and social platforms, pulling in, parsing, and presenting data from over 20 different sources· Developed a PARA method-based project management and organization system using the Notion platform and various API connections to streamline the operations of a cutting-edge wellness clinic and health research institute · Implemented and utilized SAAS software tools including Acuity, Asana, Canva, DataBox, Google Workspace, HubSpot CRM, Looker Studio, Mailchimp, Notion, PostgreSQL, Pipedream, QuickBooks, Shopify, Squarespace, WordPress, and Zapier

At Fit For Service, a community-focused personal development and wellness organization, I played a key role in driving transformative growth for both the organization and its members by helping individuals unlock their highest potential through innovative holistic programs and leadership initiatives.• Admin & power user for software tools including HubSpot, Stripe, iOS & Google Play Store, Shopify, Vimeo, PostgreSQL, Zapier, Databox, Google Analytics, Looker Studio, & Teachable• Managed the procurement, analysis, and visualization of financial data within the organization to inform executive business decision-making• Managed the user security administration, content procurement, UX design, moderation, analytics, & technical support of the Fit For Service app, a community social networking and content platform with 19,000+ registered users• Delivered significant improvement in key subscription metrics including activation, conversion, retention, & refund rates resulting in an over 100% increase in customer lifetime value• Worked cross-functionally with all roles within the organization as the technical advisor and support liaison

Within the Opower subdivision of Oracle, a leader in energy efficiency and customer engagement, I contributed to empowering utility companies with data-driven insights and innovative technology, driving energy savings and enhancing customer experience on a global scale. • Worked with Implementation Teams, Engineering, Product, and System Operations to help triage and address client/production issues via email, video conferencing, and ticketing system with Opower clients • Provided 24/7 on-call support for production and high-priority issues on a rotational basis • Developed and revised standard operating procedures (SOPs) to streamline support processes • Delivered technical training sessions both internally to new hires and externally to clients • Utilized tools such Unix, SQL, Bash, Cron, JIRA, Confluence, PagerDuty, & ServiceNow

As a Data Management Consultant at SAS, I worked with government and multinational clients to design data management solutions that aligned with the company’s mission to transform data into actionable intelligence.• Facilitated the design and upkeep of a large state government entity's metadata infrastructure using SAS Business Data Network, a cloud-based solution that is used to manage business terms, data governance, and data lineage• Developed ETL processes and data pipelines that involved utilizing multiple technologies including SAS, Python, BASH, REST APIs, Oracle, Postgres, Microsoft Excel, CRON, SVN, JIRA, and XML• Produced detailed technical documentation such as Data Assessment Workbooks, Data Dictionaries, Source-to-Target Mappings, and Process Design Specifications documents• Presented deliverables to internal and external project sponsors• Led the design, documentation, and implementation of a client's SAS platform security design, integrating the client Active Directory groups with SAS metadata security groups and roles to ensure appropriate application access and data governance

In line with SAS’s mission of enabling innovation through analytics, I provided technical support for the SAS Data Management platform, ensuring clients could leverage the platform for greater data-driven insights.• Provided technical support for SAS Data Integration Studio, an enterprise-class ETL development tool, meeting 100% service level agreement compliance on over 500 support tracks as part of the US-based and global technical support practice• Worked closely with customers, development, and other stakeholders to identify, reproduce, and document 50+ software defects• Leveraged SAS DATA Step and Proc SQL coding skills to provide customers with custom solutions to work around software defects, bypass product limitations, and introduce new functionality to my supported product• Authored 70+ internally and externally facing problems and usage notes published on the SAS Technical Support site• Tested and validated individual customer fixes, hotfixes, and software maintenance release updates for the Data Integration Studio Java client application and for Windows and Linux-based SAS platform installations before release

• Executed advanced troubleshooting of hardware, user accounts, and internal and external applications• Effectively resolved local and remote service requests over the phone, by email, and in person• Developed technical writing skills by creating new knowledge base documentation for known issues• Performed triage duty and routed internal tickets to appropriate support teams and work groups

• Performed advanced troubleshooting of electrical issues using specialized equipment at residential, commercial, and industrial customer sites• Provided support and assistance in installation of electrical wiring, fixtures, and appliances• Ensured a safe working environment by carefully adhering to all safety and building code requirements

• Followed specific workflow procedures to ensure quick and efficient service to customers• Interacted with customers in a friendly and professional manner

• Completed computer diagnostic and repair involving both hardware and software issues• Engaged in customer service interaction and support in-store and over the phone