• Data entry administrator for a Doctor in Fullerton. Enter patient data into Quickbooks and the Medical Database. Transcribe recordings into notes.• Keep current and apply the latest HIPPA requirements.

Write and edit communications for a multi-city CA State-Senate campaign. Directly reports to the candidate, Mayor of Placentia Rhonda Shader, as needed for communications advice and copy. Work on ad copy, email letters, and media statements. Write and edit campaign speeches. Take meeting notes for archive purposes. Organize campaign media files. Write advertisement scripts. Create and direct artwork for advertising and promotional materials.

Accomplishments: • Create, run, manage, and execute a licensed and certified local computer repair company from Scratch. Build successful business relationships with clients and potential clients.• Provide great customer service and help to residential and business customers in the North Orange County area.Responsibilities:• Assess, repair, and maintain computers for small businesses and individuals.• Includes everything from basic troubleshooting, and end user workstation hardware repair, to advanced systems using Active Directory, SCCM and imaging in PXE networked environments. • Use tools and technology to make break/fix repairs to PC’s, Mac’s, laptops, tablets, and peripherals.• Experienced troubleshooting and repairing systems with Windows (7,8,10,11) and MacOS. • Ask questions and listen to customers in order to find out the issue, explain the problem in a clear way, and give them options for repair or replacement. Then performing said repairs in a timely manner.

• Support Verizon Wireless Amphitheater, a 15,000 capacity venue, for Weekend/Seasonal concerts, events. • Manage a staff of 16 ushers while providing excellent customer service to our patrons.• Answer questions; work with police, security, Ticketmaster, and management to improve venue quality through outstanding customer service.

IT Contractor for Ceridian - FIS.• Summary: Responsible for installing and supporting network software and hardware and/or configures PC’s. Support Large network of 1000+ computers.• Provides technical guidance and direction to users and troubleshoots problems.• Image and install workstations for a corporate migration project on 2 floors of a large building.

Accomplishments: Managed day to day operations of the company.Built a company from scratch during a recession ending with over 2000 satisfied customers.Successfully worked on and fixed more than 5000 personal computers. Responsibilities:Business setup, branding, accounting, advertising, marketing, inventory, and cleanup duties. Asset Management using databases incl.: Purchasing, inspecting, inventory,tracking, PO, RMA's.Production advancement through great customer service and expert knowledge of tasks.

Accomplishments: • Recreate and manage company website, maintain regular updates, oversee all client web design• Repair and maintain Windows based computers, troubleshoot laptop/desk top machines and implement creative solutions and repairs; diagnose and remove spyware and viruses, correct operating system issues.Responsibilities:• Attain and apply knowledge of latest computer hardware components and known software problems, as well as troubleshoot and repair networking issues.• Build PCs from scratch or individual parts, responsible for new customer home office and peripheral set up• Office management, provide both in-person and phone technical support

Accomplishments: Oversaw web design and hosting projects from start to completion, development, long-term contract maintenance and updating.Manage all advertising and marketing campaigns for the company, create and present client seminarsResponsibilities:Internet Project Management including analysis, task management, communications, problem solving, testing, scheduling and strict deadline managementPerform and report analysis of client needs to ensure web site efficiency, client contract management.Subcontractor and vendor management, handle account receivables and payables.

Accomplishments: Daily interaction with senior management including: Presidents, Vice Presidents and Business managers, all while performing and administrating company-wide training courses.Designed, maintained and processed procedures for training requests, time reporting, travel, organizational chart, phone lists, expense reporting and document/database design.Process scheduling of over 3500 associates for training, as Training Coordinator.Responsibilities:Implement scheduling and filing systems to improve department operations, design and update corporate training materials.Facilitate and assist in areas of resume design, new hire orientation, Microsoft applications, and process departmental budgeting and expenditures.Oversee development and maintenance of departmental web files, leadership roles in reconstruction projects, computer center and online training intranet pages.

-Helped with Shelf and store contruction including inventory, and complete stocking of a bath/kitchen/household supply store. -Lead cashier, trained other store employees on cashier and customer service. -Stock Linen shelves with products. Assist customers in locating products. Setup endcap, sales, and product displays. Display signs and gather carts from the parking lot.

Customer service duties served primarily in Disneyland restaurants. I Performed cash handling, food preparation, and guest service responsibilities.