David Michaud Email & Phone Number

Philadelphia, Pennsylvania, Us

VitalCore Software is Medical Device Integration (MDI) middleware (patent pending) providing proactive monitoring and troubleshooting of EHR data loss issues. We connect to all medical devices regardless of vendor and collect the HL7 information to ensure the device is on, working correctly and sending HL7 information to the Electronic Health Record. VitalCore's single centralized dashboard for HL7 medical device data enables real-time troubleshooting of EHR data loss issues for biomedical and clinical engineers.Current vendor support tools can only access HL7 data from their own networked devices. Vitalcore enables the ability to funnel all HL7 device data into a single view (identify, collect, store and display HL7 data output from all device APIs). This enables proactive troubleshooting of data loss to the EHR.Applying AI/Machine Learning analytics on our data, we can provide anomaly detection and pattern matching to find and predict issues with networked medical devices.VitalCore Software, founded by Dr. Insup Lee at UPenn, is a PCI Ventures company https://pci.upenn.edu/entrepreneurs/pci-ventures/

Sterling, Virginia, Us

PE group hired me to separate this $25M Managed Services business unit from Contegix, restructure the P&L, re-establish the go-to-market strategy and position it for an acquisition. We sold Contegix to Netrix LLC in July 2021. Contegix provides managed infrastructure, cloud, ITSM service desk and managed IT services to medium enterprise customers in the mid-Atlantic region.● Grew top line revenue 11% and EBITDA 25% by focusing go-to-market on higher margin MRR, eliminating unprofitable VAR business, and by upgrading client management tools (workforce management, knowledge base, quote to cash, network monitoring, backup, DR and ticketing with Calabrio, IT Glue, Auvik, Veeam, Zerto and ConnectWise). ● Reorganized operations; grew pre-sales, solutions architect, project management and support functions.● Productivity per head increased 16%. NPS increased to 70+%.

Stealth strategic consulting for technology companies facing game changing transitions. (M&A, new business units, reorganizations, divestitures, cloud migration, new products, new services, new markets, new channels, etc.)• Implemented turnarounds and digital transformation strategies for managed IT service providers.• Stealth BI/data analytics engine start-up: business plan, pricing model, bus dev and financing;• Saved millions for a large social network through assessment of cloud architecture/expense;• Ongoing advisory services for private equity and investment bankers on potential investments.

Toronto, On, Ca

Apogee provides Managed IT Services and Private Hosted Cloud Services.• Private equity group hired me to integrate three acquired Managed Services Providers (Pittsburgh, Toronto and Boston). • Increased EBITDA 50% by centralizing all operations in Pittsburgh; consolidating redundant tools for RMM, network monitoring, backup, and ticketing with Kaseya, Auvik, Veeam and ConnectWise. • Refinanced and restructured the company; consolidated all contracts, MSAs and SOWs. • Created and launched new products, professional services and new bundled pricing models.

New York City, Ny, Us

Headed $50M private cloud hosting business providing managed hosted infrastructure and application support to AMLAW 200 law firms. • Drove 18% increase in revenue; restructured pricing to cut churn and reduced SLA credits 55%.• Reduced CAPEX spend 33%: reduced operating costs 19%. • Launched and scaled sales of new professional services for business continuity and security. • Converted the co-lo business into an IaaS/utility model and re-launched it. • Created alliances with IO Data Centers, NetApp, EMC, nScaled, ServiceNow, CenturyLink, CQR, and Accuvant. • Drove efforts to enable SaaS/PaaS delivery by integrating external Applications.• Implemented ITIL v3; renewed SSAE16, Systrust, ISO 27001 (ISMS), ISO 9001 (QMS); Safe Harbor.

Wayne, Pa, Us

Led P&L optimization for a global $450M+ managed services business including pricing, cost reduction, process improvements, SLA and SOW negotiation, billing issue resolution, certifications, and RFP support. Managed CAPEX budget, infrastructure requests, and vendor negotiation. Drove new service creation with resellers and outsourced partners. Directed service program management; established a big data/BI team; developed executive dashboards to track and predict performance. • 10% increase in EBITDA through P&L optimization activities.• Recovered $6M in unbilled revenue by uncovering conflicting data shared across Salesforce, Oracle EBS, ServiceNow and internal accounting systems. Led data cleanup and created new data management process across sales operations, core operations, service delivery and billing.

Wayne, Pa, Us

Cross–functional management of strategic technology initiatives. Managed technology development and product innovation in IaaS/SaaS, Enterprise Cloud, Private Cloud, Cloud Recovery, Virtual Server Recovery, Storage as a Service and Big Data. Directed joint development initiatives with outside vendors: identified product and service gaps, defined use cases, selected vendors, determined operational feasibility, and drove vendor contract negotiations. Key partners: Cisco, VMware, EMC, IBM, HP, Oracle, SAP, Microsoft, Google, Amazon, Symantec, NetApp, Citrix/Cloudstack, Zenoss, Greenplum, Cloudera and Hortonworks.• Led internal innovation program which resulted in the creation of 6 new services, which we launched and scaled sales to $80M revenue. Reduced COGS by $14M.• Drove product requirements and implemented 30+ technology partnerships and service delivery partnerships. • Created and led an Intellectual Property Team that mined for patents, managed patent submission process, invention evaluation and patent prosecution. 30 Patents filed; over 50 in the pipeline. • Created technology transfer and joint research agreements with 2 universities to commercialize their scientific patents into products for storage and big data R&D. Led market development efforts.

Tempe, Arizona, Us

P&L responsibility for a Managed IT Services business unit. Managed executive relationship with IBM Global Services. Directed several complex customer sales through SOW, SLA and contract negotiations. Led sales, pre-sales engineering, project management, customer support, and operations teams. Our business unit was reabsorbed into another business unit.• Grew total revenues 20% YoY; reduced costs, and turned around the business unit, turning a 25% quarterly operating loss in FY08 into a 13% quarterly operating profit in FY09.• Drove 22% increase in monthly recurring revenue and 25% increase in bookings YoY.• Created new sales channels and partnerships to scale sales efforts.

Consultant/board member/investor for technology companies:· Board Advisor: Positioned an AMI bidirectional wireless mesh networking start-up for acquisition · Board Advisor: Created new business plan for smart antenna beamforming restart (WiFi, WiMAX) · Board Advisor/acting CEO: Hybrid Spread Spectrum SDR (Software Defined Radio) start-up solution for shipping container security using high-level RFIDs. A patent dispute terminated the entity.· Board Advisor: acting SVP Business Development for Versatel in Gatineau, Quebec Canada: Raised $5M Series A; developed, launched and scaled sales for a new Intelligent Media Gateway product; set up Beta customers & channel partners, established Marketing, Product Management and Sales organization.· Consultant and acting VP Business Development for Carrius Technologies (Richardson Texas): created the Go-to-Market Plan; participated in the Seed and Series A round ($8.5M) of financing; created channel partners, negotiated distribution agreements, pricing, and developed international channels. Negotiated a multimillion-dollar contract with Telefonica (Spain).

Led this Americas subsidiary of NetCentrex SA (Paris) through a total restructuring, a move, and an acquisition by Comverse; launched new services which scaled sales by 550%; Managed post-merger integration activities.Created new partnerships and go-to-market channels to drive sales into LATAM.

Converged next generation Class 5 switch for CLECs, ILECs, rural and specialized carriers.Raised $86.3 Million in funding. Sold to Tekelec in March, 2004.Named NGN’s “Ten Hottest Companies” in 1999.

Recruited by Excel customer to build international focused start-up. Magellan developed turnkey enhanced services platforms on Excel switches for debit/calling cards, prepaid cellular, international callback, and long distance and operator services.• Developed and drove launch of new prepaid systems; scaled sales 240% to $8.5 Million in 18 months.• Significant sales to Deutsche Telekom, British Telecom, Telenor (Norway), & TeleGlobe

Us

• Increased revenues 640% to a $60M run rate; drove sales into 17 countries. • Signed OEM Deals with Motorola and Qualcomm• Grew customer base from 650%; created 23 channel partners • Positioned the company for IPO in 1997; purchased by Lucent in 1999 for $1.7 Billion

Master Of Business Administration - Mba, Quantitative Analysis

Master Of Business Administration (M.B.A.), Business

Bachelor’S Degree, Business And Economics