Responsibilities include planning and managing the Teams environment, leading M365 deployments and integrations, mergers & acquisitions and M365 escalations. Created and managed 100 user pilot for Teams Premium and created policies for production use. Creator and leader of the Teams champion program using Viva Engage Communities. Technical Lead for a high visibility M365 tenant to tenant migration for EXO, SPO, OneDrive, Teams and AzureAD\Entra workloads using AvePoint Fly. Resolve escalations from the M365 T3 support team.  Resolved Teams performance issues with Meetings and Live Events by identifying network misconfigurations and deploying Kollective eCDN service to reduce network bandwidth.  Manage Azure\Entra guest access and Azure B2B solutions for the gaming studios.  Reduce operational cost by eliminating application overlap by providing M365 services already owned.  Load custom Teams apps into pre-production Teams Admin Center for testing and proof-of-concepts.  Configure, maintain, and support the M365 pre-production tenant. Utilized Jira and ServiceNow.

Resolved complex issues and escalations for O365 and Okta. Collaborated across departments in an Agile environment to integrate business apps into Okta SSO, automate and simplify business processes, reduce application spending cost, and provide end-user training for upcoming deployments and migrations. Presented to Executive staff to get sponsorship for new projects and to provide updates.  Provided AD / Azure AD and Exchange administration for domestic and international users, groups, and mailboxes in a Hybrid environment.  Automated business processes using Power Automate, Teams and SharePoint to reduce cost and increase efficiency.  Tested and installed custom developed Teams apps into the Teams Admin Center.  Oversaw Teams integrations and worked closely with IT Security to review permissions and potential roadblocks.  Hosted Microsoft Teams Live Events using various A/V equipment such as capture cards, USB and HDMI cameras, configuring OBS or WireCast and working with 3rd party vendors.  Migrated department files from local SAN to SharePoint libraries. Worked with department leaders on migration strategy, roadblocks, and training end users.  Resolved complex issues within O365 and Okta, requiring collaboration with other departments and/or outside vendors.  International IT liaison for upcoming security and Office 365 related changes, issues, and feedback. Utilized Jira and ServiceNow.

• Supported Exchange 2010\2013\2016 and 2019 for both commercial enterprise and government cloud contracts. • Supported Exchange in hybrid and private on-premises environments.• Owned and resolved Sev-A critical escalations in a timely manner.• Collaborated daily with incident managers and account owners regarding details of open cases.• Worked with the Exchange Product Group on bugs and complex cases.

Migrated on-premises workloads to Office 365 including Exchange Online, Skype to Teams, OneDrive, AzureAD and SPO. Maintained ownership after migration and handled all O365 escalations. Provided training and documentation for service desk and users. Managed Exchange migration for 5K mailboxes to Exchange Online, including post migration support and creating documentation for service desk. Technical lead for the Skype to Teams migration for 5k users. Planned and executed Microsoft Teams deployment to all corporate users globally and US retail stores.  Managed OneDrive migration for 5k users from Syncplicity cloud storage service.  Managed the Polycom/BlueJeans migration to Microsoft Teams Rooms globally, from ordering hardware to user training.  Supported 25 Microsoft Teams Rooms internationally from Yealink, HP, Logitech and Creston room systems.  Created custom Teams policies and dynamic groups to manage corporate and front-line workers. Delivered recurring M365 monthly training sessions in-person and streamed for remote users.

Managed Service Provider for Dallas / Fort Worth clients specializing in Office 365, networking, security, and desktop services. My duties involved technical sales and consultations, server migrations, O365 migrations and lead engineer escalations. Supported small businesses in private, cloud, and hybrid environments with Windows Server 2012 and 2016, Exchange 2016 and O365, Exchange Online and Azure IaaS.  Responsible for network connectivity for PACs imaging servers, Ultrasound machines, MRI machines and Xray stations Migrated 25 Hyper-V guest VM’s to Azure VMs and established site to site VPN to corporate LAN.

Managed service desk and field services for a Dallas area MSP specializing in the healthcare and finance industries. My duties included being the technical point of escalation for all customers, new client surveys, technical sales and migrations.  Performed new site surveys to assess server performance and network bottlenecks for troubleshooting and upgrades.  Maintained OS, application, and AV updates on all endpoints to GLBA and HIPPA standards. Responsible for client backup and reporting. Provided root cause analysis to clients for critical issues.

• Tier 3 escalation for Consumer Services Support (CSS).• Worked high profile cases - HOT's\Exec, BBB\AG, Media and Press.• Completed root cause analysis on routine and complex problems.

• Tier 3 escalation for Consumer Services Support (CSS).• Worked high profile cases - HOT's\Exec, BBB\AG, Media and Press.• Completed root cause analysis on routine and complex problems.