Shepherding Christ's church and equipping His people to grow in maturity and ministry. Preaching, teaching, counseling, discipleship, and leadership. Especially focused on strengthening the "trellis" of the church (processes, infrastructure, communication, etc.) so that the vine of Gospel ministry can flourish.

My research interests focus on the ethical aspects of the doctrine of vocation.

I had the privilege of serving a talented global team that is focused on creating mutual value with our customers, leading to predictable and sustainable retention and growth. Executive leader for the Customer Success, Professional Services, Support, Renewals, Training, and Customer Experience organizations.Accruent is an operating company of Fortive (NYSE: FTV), a Fortune 500 company and S&P 500 component. Accruent is the world’s leading provider of intelligent solutions for the built environment and continues to set new expectations for how organizations can use data to manage their facilities and assets. With office locations across the globe, Accruent serves more than 10,000 customers in more than 150 countries.

Global leader for the customer success function at a $1B+ technology company. I was responsible for the retention, growth, and health of ACI's client base. Led transformation efforts that allowed this 40-year-old provider of on-premise software to rapidly transform into a SaaS provider, achieving Rule of 40 (growth + margin) as SaaS grew to be the majority of the company's revenue.ACI Worldwide (NASDAQ:ACIW) delivers the software and solutions that power the global economy. Our mission-critical real-time payment solutions enable thousands of corporations in 95 countries around the world to execute over $14 trillion each day in electronic payments. We serve thousands of customers, including 19 of the top 20 global banks and many of the largest global merchants and corporations around the world.

Executive leadership of the Customer Experience and Transformation function for the high-growth $2B Payments and Compliance Solutions division of ADP. Transformation scope included customer success, account management, customer support and service, professional services and implementation, and training. Together with an incredibly talented team, I was responsible for material improvements in Net Promoter Score, Customer Effort, and Employee Engagement leading to improved growth, retention, and margins. I led the formulation of client strategy and drove cross-functional execution towards our vision of an effortless customer experience. Highly visible advocate for customer-centric thinking and outside-in transformation, with a particular focus on improving client success, eliminating client effort, and driving platform adoption. Chairman of the Customer Experience Board of Directors as well as the Business Process Improvement Board. Led multiple global centers of excellence including Customer Journey Mapping, Lean Six Sigma, Knowledge Management, Voice of Customer, and CRM Technology.ADP (NASDAQ:ADP) helps organizations of all types and sizes unlock their business potential through powerful technology plus a human touch. We serve over 610,000 clients in 100 countries through our comprehensive suite of cloud-based Human Capital Management (HCM) solutions. Say hello to a more human resource. #hellowork

As the Chief Customer Advocate sitting at the executive table, I helped drive culture, strategy, and operations that drove mutual success for our clients, our employees, and our shareholders at this hypergrowth platform company. I built Kareo's customer success practice and provided executive leadership for all post-sales functions encompassing 1,300+ people (200+ onshore, 100+ nearshore, and 1,000+ offshore) in 11 locations and 3 countries serving 35,000 customers across a suite of software and software-enabled services products.Kareo is the only cloud-based medical office software and services platform dedicated to small practices. We serve the healthcare technology needs of over 35,000 healthcare professionals and process over $15 billion in medical claims annually.Funding: OpenView Venture Partners, Greenspring Associates, Stripes Group, Montreux Equity Partners, and Silver Lake Waterman.

Served as the voice of the customer and highly visible change agent within the organization. Executive leadership of customer functions including customer experience, customer success, customer onboarding, account management, training, and technical support.Volusion is the leader in cloud-based e-commerce software for small businesses, backed by award-winning Out of this World™ Support. Volusion’s 40,000+ merchants have processed over $11 billion in sales worldwide, outselling the competition by 3x.

Responsible for leading cross-company customer experience and outside-in transformation initiatives aimed at driving mutual success for Rackspace and our customers. Served as a champion for customer-centric thinking and action across the organization and guided the continued evolution of Fanatical Support. Led Rackspace's Net Promoter program and oversaw large-scale customer experience design and redesign initiatives. Led large-scale transformation of Rackspace's service organization, moving from technology/product-specific silos to fully intact client-aligned success teams.Previous roles at Rackspace included leading the Data Service business unit as well as leading the Account Management function within the high-growth Linux division.Rackspace (NYSE:RAX) is an industry leader in hosting and cloud services. Rackspace is renowned for its Fanatical Support® - an over-the-top commitment to providing a world-class customer experience.Funding: Sequoia, Norwest, Angel. Exit: IPO

Responsible for corporate online strategy, product development, and operations. Full P&L responsibility for ecommerce (b2b & b2c) and all new media product lines.GLS provides complete IT infrastructure, ecommerce, ERP and third-party logistics solutions to the religious publishing industry.

Managed operational roll-out of Sign and Banner Center pilot program.Kinko's pioneered the "quick print" industry. Kinko's grew into one of the largest printing companies in the world, with over $2 Billion in revenues and over 1,800 locations in North America, Europe, Asia and Australia. Kinko's was acquired by FedEx (NYSE:FED) and renamed FedEx Office.

Oversaw service and operations.PureNET (Formerly IOL) was the nation's first filtered internet service provider.Funding: Angel. Exit: Acquisition