Associate Director Business Transformation
Current-Responsible for process mining analysis for the 26th largest company in the US with over 100M customers and $135B in revenue reporting directly to the VP of Process Excellence-Created and led a new team of big data process mining analysts responsible for unlocking value through efficiency, customer experience, operations and quality improvements-Redesigning and optimizing one of the largest R&D Tax Credit programs in the world-Optimizing the next generation network construction buildout and activation process-Functional excellence leader for Lean Six Sigma training content, delivery and certification for all of Verizon