-Responsible for process mining analysis for the 26th largest company in the US with over 100M customers and $135B in revenue reporting directly to the VP of Process Excellence-Created and led a new team of big data process mining analysts responsible for unlocking value through efficiency, customer experience, operations and quality improvements-Redesigning and optimizing one of the largest R&D Tax Credit programs in the world-Optimizing the next generation network construction buildout and activation process-Functional excellence leader for Lean Six Sigma training content, delivery and certification for all of Verizon

-Functional excellence leader for Lean Six Sigma training content, delivery and certification for a 120k person enterprise (#20 in the Fortune 500 list)-Automated Lean Six Sigma Green Belt training-Led the redesign of the following business transformation courses: Lean Six Sigma Black Belt, Lean Six Sigma for Executives, Process Modeling-Led the development of a category management framework and training program for a $30 billion sourcing organization-Advising senior leaders throughout Verizon on strategy, organizational design, change management, business transformation, cost reduction, innovation, project management and operational excellence-Leading a high performing team of internal consults addressing the most urgent and important challenges within the company-Trained and coached hundreds of employees in Lean Six Sigma, Design Thinking, Agile and internal consulting methodologies

• Led a project to modernize and optimize the 270+ business processes and systems that govern guest reservations, customer service, and resort operations• Spearheaded the initiative to digitize the sales contract process targeting a 70% reduction in expedited shipping cost, 30% improvement in cycle time, and 20% reduction in labor• Investigated $40M in cancelled orders leading to an opportunity to reduce cancellations by 30%• Co-facilitated the training of 24 Lean Six Sigma Green Belts• Convinced the executive leadership team that a major capital investment was not necessary by using a predictive statistical capacity model showing that a 30% increase in capacity could be achieved through minor process changes

• Headed business process improvement, innovation and vendor relations for a $120M business with 1100 associates• Launched a new line of business that managed and optimized companies online digital job advertising campaigns• Implemented an automated job posting process that reduced job posting labor by 97%• Produced a 90% decrease in advertising unit cost by implementing performance based vendor management• Drove the use of off shoring to nine client accounts resulting in net labor savings of $1.1M• Orchestrated the implementation of artificial intelligent recruiting systems

• Implemented company-wide LEAN continuous improvement program in just four months• Developed and led a Lean Six Sigma Certification program• Increased company revenue by 10% by reducing waste in the loan application process• Engineered a 40% reduction in operational costs through use of capacity forecasting models• Identified a 50% reduction in cycle time by using Value Stream Mapping and Lean Six Sigma• Devised an employee suggestions system that exceed its target by 300% • Established a procedures database and change control system

• Managed 100+ union employees in a high velocity, automotive engine factory• Led a ground breaking Energy Department funded technology research project• Helped orchestrate the launch of a $500M engine program with Nissan• Executed 6 Six Sigma projects providing $2M in annual savings and $40M in customer savings• Pioneered a groundbreaking customer service model that demonstrated a 90% reduction in customer downtime• Reduced assembly labor expense by 22% through use of Industrial Engineering, Kaizen and LEAN methodologies• Implemented a plantwide continuous improvement and Change Control system• Delivered on time and under budget, capital equipment projects with over $2.8M in total spend• Collaborated with engineering on over 50 product enhancements • Trained a new manufacturing team on the use of Six Sigma tools (Minitab, FMEAs, Process Maps, statistical analysis)

- Provided onsite consulting in the areas of Lean manufacturing, quality assurance and improvement, complexproblem solving, cost reduction and facility layout for 15 Indiana companies- Developed and conducted 4-hour 5S workplace improvement education programs for Indiana manufacturers- Led 300+ contact hours of LEAN training, guest lecturer for Purdue Industrial Engineering courses