David Reid Email & Phone Number

Sydney, NSW, AU

Macquarie Park, New South Wales, AU

The Head of Operations – Mid Tier, SME & NFP was accountable for the operational and financial performance of the vertical reporting to the COO & CEO.Duties Include:- Provide leadership and management of the industry vertical comprised of Account Managers, Business Development Managers, Service Delivery Managers, Technical Engineers through level 2-3.

North Sydney, NSW, AU

Lead the Service Operations and Business Operations function to support managed services to Dancrai's clients. Contribute to the development of functional strategies aligned with Dancrai's strategic plan and program, relating staff position descriptions, KPI's and objectives to successful strategy execution.Manage the ongoing effectiveness and efficiency.

North Sydney, NSW, AU

• Dancrai are an ICT Managed Services Provider engaging with medium enterprise, not for profit and Australian Independent Schools sectors.My key focus is to build and manage client relationships with clients whilst.
• Be engaged as a long term engagement to develop and execute Strategic ICT Plan as ICT Director the for Tier 1 Private School in Sydney.
• Manage the deliverable of a complete infrastructure replacement including moving from an existing directory structure to Active Directory, servers, storage, wireless, networking, implementation of AARNet connection.
• Renegotiate the renewal of Internet and MPLS connections for international not for profit charity saving over 30%, whilst increasing available bandwidth on a shorter term contract.

Summer Hill, NSW, AU

Full time contract to act as ICT Director to develop and implement a 3 Year ICT Strategic Plan including:Implement Strategic Improvements including Classroom Technology, Network and Wireless Improvements, New Device Strategy, Infrastructure, Onboarding and Security.Design for a high performing ICT Organisation including ICT Service Delivery, eLearning.

Sydney, NSW, AU

• IT Integrity is a technology focused consulting company, servicing small business to multi-national enterprises. IT Integrity differs from most IT solution integrators (SI’s) by utilizing an in-house developed.
• Manage the timely implementation of projects utilizing internal resources and 3rd party contractors.
• Report to the Program Delivery Manager on projects.
• Maintain and develop key Accounts.
• Focus on continual improvement in internal processes.
• Assist with the implementation of new internal workflow application (Autotask).Goals Achieved:

Barangaroo, NSW, AU

• Gilbert + Tobin are a specialized law firm competing with top tier firms such as Mallesons and Blake Dawson-Waldron. Gilbert + Tobin, more commonly known as G+T, are most recognized for being the law firm of choice for.
• Manage the IT Service Desk consisting of 5 team members
• Report directly to the CIO on teams performance, ideas and obstacles
• Maintain a standard excellence of customer service
• Develop Individual Development Plans for staff
• Perform performance appraisals

New York, New York, US

• 2001 to 2007: Pfizer Pty LtdPfizer develops, manufactures and markets leading prescription medicines for humans and animals including many of the world's best-known consumer brands including Viagra, Zoloft, Nurofen and.
• Manage the performance of five level 2 helpdesk members over three sites (Caringbah, North Ryde and West Ryde)
• Run daily performance reports and identify and address issues as appropriate
• Respond to technical support calls from internal and external staff
• Build new computers and replace existing computers for users upon lease expiration
• Provide exceptional customer service for all onsite staff and remote staff for all IT equipment

Cert Iv Computer Maintenance, Computers

Hsc, School