Dave Mullan Email & Phone Number

Vancouver, BC, CA

Vancouver, British Columbia, Canada

-Managing a Portfolio of 60+ clients (SMB + Enterprise)-Book of Business valued at $1.6m- < 1.5% churn Q1-3- NRR (Q1-3) 100%+ (including expansion)-Quarterly Retention Targets + Growth- Managing Renewals - Strong success in Multi-Year adoption- Client Visits: Onsite Training, QBRs and Relationship building (Europe, Canada, USA)- Growing businesses to meet.

Vancouver, British Columbia, Canada

- Enhanced integration Knowledge of Netsuite - Interviewing new potential support advocates - Csat 95%+ - Ticket volume increase 30-50%- One touch resolution 50%+- First response <15min

Vancouver, British Columbia, Canada

-Navigating and Troubleshooting platform UI queries and questions from key stakeholders via email, slack, zoom or live chat-Working with the Product and Engineering Teams to diagnose and triage bugs or platform improvements-Enhancing and editing the customer Knowledge Base to increase self-serve resolutions-Collaborating with CSMs, Implementors, and AE's.

Vancouver, British Columbia, Canada

- Collaborating with Team Lead, to coach and develop a growing team of accounting associates (9-11 people)- On-going training and mentorship programs for new and ramping associates - 1on1s with team members to ensure they are set up for success with their workflow and structure- Interviewing new candidates for career opportunities at Bench - Workshops on.

Vancouver, Canada Area

-Managing a portfolio of 70+ US-based clients offering Bookkeeping and Accountancy Services-Reconciling bank accounts, financial audits, loan adjustments, payroll adjustments, monthly reviews-Consultation with clear and user-friendly analysis of a business' financial health and future strategy-Monthly and Year-End reviews to meet IRS compliance-A complete.

Toronto, Ontario, Canada

Innovative Italian Coffee Roaster and bakery collaboration based in Toronto's "Little Italy", perfectly crafted coffee and diverse menu with expert staff and family run. Role - Barista (Part-Time)

Toronto, Canada Area

Manager of a newly established start-up Cafe/Bar located in the Entertainment District of Toronto. Housed within a unique fitness and wellness brand "BOLO"The role required developing the enterprise from scratch (brick and mortar) with the owner's vision in mind, which included liaising with government licensing bodies creation and networking of.

Toronto, Canada Area

Part of the management team in a fast-growing, lifestyle brand in Toronto, Canada. The services included were Coffee, Poke (sushi), and Smoothies.The role included traveling to various locations (5) in the Toronto GTA to ensure business practices and culture were consistent with the brand. A role that required long hours, strong leadership and.

Coleraine, Northern Ireland

Barista at a high street chain called 'Caffe Nero'This is a role in a very fast-paced environment, I took this position in order to learn a new skill before traveling abroad.

Sydney, Australia

Team manager, Front Desk, Night Manager, Cleaner, and website development of a Top 5 Sydney HostelMaintaining and adding to bookings, being front of the house for information services on the city for backpackers, managing staff, cash handling, ensuring a positive guest experience, cleaning the premises, and helping the development of a new 'Classified'.

Northern Ireland

Co-ordination of business enterprise events, targeted at youth in order to stimulate their knowledge of business practices

Coleraine, Northern Ireland

Development of sales, communication, and management in one of Northern Irelands largest independent retailers of footwear.The role itself was target driven, commission-based and had a particular drive for customer service and satisfaction Other duties included cleaning the premises, cash handling and lodging, staff management, staff training, and stock.

Coleraine, Northern Ireland

Whilst completing my master's degree I was employed at one of the most successful BMW dealerships in the UK. I was given the opportunity of creating an advertising and marketing database for the marketing manager of the company. This role involved research into customer demographics, their needs, and what forms of marketing would drive the best engagement..

Coleraine, Northern Ireland

This job is included as it highlights my drive and ambition to work from a young age, creating a strong work ethic and the foundations for a future career. As an assistant in this very busy convenience store, i learned from an early age to communicate with all manners of customer type ensuring their needs where met to a satisfactory standard. I was.

Master'S Degree, Msc Applied Management (Verified By University Of Toronto)

Activities and Societies: Institute of Directors, Internship at BMW, Field Study in Kempten, GermanyMarketing Management, Consultancy.

Bachelor'S Degree, Business Studies

Primarily a research-based degree on the foundations of business models. Direct application to business was offered in the form of an.