David Mullins Email & Phone Number

Redwood City, Ca

Company underwent significant downsizing and layoffs in July and August 2015.SENIOR DIRECTOR OF TECHNOLOGY (8/14 – 8/15)Promoted by CEO to manage all technical teams (88 employees and contractors in the U.S., Europe and India) until company downsizing in August 2015. Immediate direct reports consisted of: Director of QA, Senior Development Manager, Director of Product Management, Director of Operations and IT, System Architect, Tier 2 Customer Support Lead. Led re-structuring and cost reduction efforts for obsolete products as well as the Agile-based development of re-designed Java application critical to business operations in the company's key Asian markets (China, Japan, Korea, Malaysia). Led successful development, testing and deployment of major system and application changes required to conform to FTC regulations. Responsible for departmental budgets and management of vendor contracts and relationships.DIRECTOR OF QA (11/13 – 8/14)Built and managed team of 17 QA engineers in the U.S. and India. Established quality control standards and procedures for QA, Development and Business teams (Agile methodology, requirement definition, release quality criteria, bug priority definitions, bug submission procedures). Led implementation of improved GIT source control system and Jenkins CI servers.

Las Vegas, Nevada Area

PROJECT TEST LEAD (Contract Position—Caesars Entertainment)Project managed largest Agile-based marketing analytics testing project at Caesars (designed to decrease costs and increase revenue generated by patron marketing campaigns). Developed and implemented user stories and other key improvements in testing quality standards, best practices and test procedures.

Los Altos, Ca

Company underwent significant downsizing and layoffs in June 2013.SENIOR TEST SERVICES MANAGER (1/10 – 6/13)Initiated and led QA engagements with SDT clients in the Insurance, Healthcare and Gaming industries until company downsizing in June 2013. Responsible for new business development, supporting the SDT sales cycle (demonstrations, presentations) and selecting and managing onsite and offshore QA teams for engagements. Served as primary SDT interface for client management by defining the QA strategy for engagements, providing status on test progress and project costs to client executive management, resolving project issues, evaluating and recommending test tools for clients.

San Francisco, Ca

PROJECT COORDINATOR (Contract Position for Software Development Technologies)Coordinated and led team of 16 test engineers based on site at major California insurance client for both Global Logic and SDT. Provided hands-on direction for two of the five major testing projects on client premises. Created and met project schedules, created test plans, project status reports and test metrics for SDT and client management.

Santa Clara, Ca

Due to economic downturn, company was sold and all employees were laid off in January 2009.SENIOR QA MANAGERHands on QA manager at 50 person storage technology startup utilizing Agile-based development and testing methodology. Managed QA testing group of 6 QA Engineers in Santa Clara with 3 reports in Novosibirsk, Russia (1 Manager, 2 QA Engineers). Created and implemented QA project schedule and wiki-based test status reporting system to provide structure and clear risk assessment for high priority new software release. Trimmed excess QA contracting hours and significantly increased productivity of existing full time and contracting staff.

San Bruno, Ca

ENGINEERING MANAGER (QA)Selected to revitalize and accelerate productivity of multiple Ironport QA teams. Teams were embedded-system Web Security testing groups (7-21 staff in San Bruno, the Ukraine and Bangalore). Key testing focal points included research oriented development efforts and high visibility production-focused development efforts tied to revenue generation. Ultimately promoted to manage the Ironport division’s largest QA team responsible for testing the division’s most critical web security product. Received unprecedented praise from field sales for major increase in the quality of patch releases for this product and delivered pivotal feature release with major turnaround in quality over previous releases. As a result, QA team was ranked in the "Leadership Category” of Cisco’s annual internal management survey.

Foster City, Ca

SENIOR QE MANAGER, PACS Radiology QEManaged QE testing group for rapidly growing PACS Radiology division with 28 reports (including 2 team leads, 1 manager) based in Foster City and offshore in India. Successfully expanded the QE group size from 10 to 28 utilizing Agile-based testing and development. Proposed, budgeted, initiated and guided the formation of an offshore QE automation development group and Sustaining QE testing team as part of this growth. Implemented automation changes while conducting testing on two major revenue releases for the Philips “iSite” PACS product (an FDA Class II medical device).

Sunnyvale, Ca

ENGINEERING (QA) MANAGER, Yahoo HotJobsManaged QA testing group for the HotJobs property at Yahoo with 23 reports (including 1 manager and 1 team lead) based locally in Sunnyvale, CA and offshore in Bangalore India. Managed testing of new product releases (including automation and load/performance testing) and testing of bug fix releases for Yahoo's HotJobs website code.• Using extensive team coaching, brought the offshore team to parity with the Sunnyvale QA team which, for the first time, allowed the full group of 20+ QA engineers to be applied to business-driven projects, whether development occurred offshore or in the U.S. This resulted in permanent productivity increases within Yahoo QA that were also leveraged by other Yahoo business groups.• Over 7,000 bugs were discovered and submitted by the improved HotJobs QA team in an 11 month period of testing.• Introduced a clearly defined SDLC process that significantly shortened management’s product release readiness assessment cycle by reducing the ambiguity formerly inherent in making transitions from one stage to another of the SDLC.

San Mateo, Ca

TradeBeam Inc., acquired SupplySolution in April 2004 and was one of the top 100 Logistics IT Providers of 2005. SupplySolution was a privately held company with nearly 100 employees which held a dominant position in developing supply chain management software for the automotive industry providing daily, just-in-time, shipment forecast and inventory management to major automobile manufacturers and parts suppliers (GM, Daimler-Chrysler, Bosch, Johnson Controls and Delphi-Packard). Technology was based on high volume, hosted database processing (12 – 14 million transactions daily) using Oracle and MySQL database servers.DIRECTOR OF TECHNICAL SERVICES, (4/04 – 10/05)(TradeBeam Inc. following acquisition of SupplySolution, 4/04)Managed a team of up to 10 Integration Engineers in San Mateo, CA and Detroit MI, responsible for development, QA and deployment of WebMethods based integration solutions. Team worked in close partnership with QA and Development in testing and integration of WebMethods solutions with backend J2EE applications.Built new Integration Development and QA organization for the Professional Services group.Successfully managed high visibility EDI migration project affecting automotive supplier customer base ($15 million/year revenue). Instituted new QA and deployment processes for the company as part of this effort.Eliminated $200,000/year in VAN service fees and dramatically improved performance, reliability and customer responsiveness of EDI messaging.Created customer pricing model for this EDI messaging implementation that changed EDI messaging from a net expense to a net revenue generator for the company.

San Mateo, Ca

(SupplySolution Inc. prior to acquisition by TradeBeam, 4/04)DIRECTOR OF ENGINEERINGManaged department of 12 (6 QA engineers, 1 Development Engineer, 2 Release Engineers, and a Maintenance Engineering Manager--managing 2 maintenance engineers). Directed QA testing of new feature releases of company's J2EE based supply chain management application. Managed production and QA of patch and maintenance releases and instituted internal processes to allow QA, Development and Operations organizations to interface effectively during development and deployment of new releases.On joining SSI, immediately restructured QA staff and testing of all software releases.Two months later, deployed the highest quality software release in the company's history. QA team received repeated praise from all segments of the company (CEO, Sales, Development, Support, Client Management) for the new standard of quality set by the release. Worked with Development management to further improve this level of quality in two subsequent major feature releases.Instituted new, disciplined team spirit in the QA, Release Engineering and Maintenance Engineering groups. This eliminated absenteeism and low employee productivity despite extremely long hours and heavy QA workloads.

Santa Clara, Ca

Due to cost cutting measures resulting in the transfer of QA testing offshore, QA testing staff and QA management at Brio were subject to layoffs in February 2003.SENIOR QA MANAGERManaged QA testing group with 8 direct reports and 6 indirect reports responsible for testing Brio's Java based Business Intelligence Portal, as well as I18N, L10N, and Section 508 Accessibility Compliance testing.Instilled team attitude in QA group and overcame low morale and motivation problems. Mentored and counseled personnel, instituted performance improvement plans with HR, assigned rewarding, challenging work to employees.Team spirit increased substantially and team successfully completed testing of major product release (17 month duration) under extreme pressure to meet deadlines. Received strong positive feedback from Sales on the unprecedented high level of product quality.

San Jose, Ca

Due to a planned acquisition of Agile Software in February 2001, all director level positions in the Development organization were eliminated in conformance with the new direction of management.DIRECTOR, SUSTAINING ENGINEERINGManaged department of 14 (5 Sustaining QA engineers, 1 Sustaining Engineering Manager--managing 2 build/release engineers, a DBA, a database architect, and 4 development engineers). Responsible for managing requests for development assistance from Agile customer-facing groups such as Sales, Marketing and Support and for development and QA of patch and maintenance releases.Directed development and QA of new Clearquest defect tracking application project (six months duration and budget of $450,000) for QA, Development, Marketing, and Customer Support. Guided painstaking negotiations between groups and detailed technical discussions to define requirements.Successfully implemented new system serving 120 users with trouble-free startup (including user training), migrated over 30,000 existing defects to new system, allowed multiple groups within the company to share a common defect tracking system for the first time.

Santa Clara, Ca

PROGRAM MANAGER, SOFTWARE RELEASE (QA & Support)Managed department of 12 (2 software QA managers--managing 8 QA engineers, and an Advanced Support manager and engineer) in a rapidly growing biotechnology company on the leading edge of gene research. Responsible for QA, production of bug fix releases, departmental budget, mentoring of junior managers and hiring of QA engineers.Formed new Advanced Support group to mediate bug fix requests escalated to development.Successfully mentored and trained 2 junior managers (QA and Advanced Support). Received strong positive feedback from the VP of Development for the results.Guided resolution of employee conflict with junior QA manager. Within three months, the employee's performance had improved dramatically and the manager had made significant improvements in management skills.

Menlo Park, Ca

SOFTWARE DEVELOPMENT MANAGER ("Advanced Support Manager") (10/96 - 2/00)Working manager of multi-platform C-language development group, directing 8 senior maintenance engineers. Responsible for departmental budget and hiring and management of senior engineers. The group's function was to add and test features or major code fixes to Informix' high-performance, high capacity data warehouse database engine when already installed at major data warehouse and decision support installations, worldwide (e.g., Federal Express, Telecom Italia, Safeway Stores, CS First Boston, MCI, First Union Bank, Fidelity Management Systems, Deutsche Telecom).Built senior team of 24x7 senior database maintenance engineers responsible for coding and testing of features and bug fixes for database server code.Changed hiring model for all maintenance support groups in the Technical Support group at Informix, dramatically improved Support's relationship with Development, and offloaded interrupt-driven maintenance engineering functions from development.Managed restoration of multiple, Fortune 500, long-standing problem accounts, critical to corporate image. Accountable to CEO and VP of Customer Services. Directed Technical Support managers and development engineers across multiple product lines and interacted with customer management to set priorities and expectations.SENIOR RESOLUTION MANAGER (11/94 - 10/96)Managed successful resolution of high-profile problems for major customer threatening legal action. Provided daily updates to Informix CEO for several months. Coordinated regularly with Support and Engineering managers.Customer problems were resolved, customer dropped threat of legal action and became a reference account for the company. At this and other accounts, added $50,000 in total additional premium support revenue.ADVANCED SUPPORT ENGINEER (9/93 - 10/94)Debugging & support of Informix database software products (servers, 4GL and ESQL/C tools, and gateways).

Palo Alto, Ca

SOFTWARE DEVELOPERLead developer and tester of personal finance applications (for major client, USAA insurance) written in C++ using OOD (Borland C++, Rogue Wave). Company was 8-person startup engaged in the development of sales and marketing software tools.

San Jose, Ca

PRODUCT MARKETING MANAGER (10/88 - 1/92)Product Manager for the CTOS micro-kernel, client-server operating system product following the merger of Convergent Technologies with Unisys. Responsibilities included product definition, pricing, and guidance through all phases of development, creation of marketing strategies, presentations to domestic and international customers and sales audiences.Originated critical design enhancement for the CTOS operating system to achieve POSIX 1003.1 compliance and conducted primary contract negotiations with third party vendor to implement the project.Enabled the Sales organizations worldwide to position CTOS competitively in the Open Systems market for the first time in the product's history.(Convergent Technologies prior to acquisition by Unisys, 12/88)SENIOR SYSTEM ENGINEER (6/88 - 10/88)SYSTEM ANALYST (6/85 - 6/88)