TD Bank, Cherry Hill, NJ 2018 to CurrentPipeline Manager 12/2020 to CurrentResponsible for managing a pipeline of 900 loans consisting of Construction and Medical Professional loans.• Work daily with four Operations Managers and Channel VP to execute on moving loans through the pipeline• Set monthly funding goals, track performance daily via milestones, turn/cycle times, manage capacity• Coordinate with reporting to extract data for reporting and metrics• Handle escalations from external sales partners and internal team members• Work with internal partners – disclosures, processing, underwriting, closing, project underwriting, pricing, human resources• Morale and Culture Building in a remote environment

TD Bank, Cherry Hill, NJ 2018 to CurrentProcessing Manager 2018 to 12/2020Responsible for oversight of loan processing and underwriting for Wealth Mortgage Team. Interact closely with departments to ensure closings in timely and cost effective manner.• Utilize Encompass by Ellie Mae for processing of loans from opening to closing.• Active in recruiting, hiring, onboarding, training, staffing allocations and capacity with VPs of HR, Training/Development and Processing.• Responsible for building a sub culture within TD for first mortgage operations of 60 plus employees within an 18 month timespan.• Engaged in process improvements via Encompass, Policy and Procedures, and reduction of manual tasks.• Manage a pipeline up to 500 loans, processors and underwriters on a Wealth team.• Specialize in working with TD’s high net worth borrowers utilizing TD’s portfolio product menu along with Fannie Mae’s product offerings.• Work closely with Sales on a daily basis to communicate changes, conduct pipeline calls, review escalations and build good rapport between the two departments. • Interact with stakeholders in departments that support Operations – Human Resources, Disclosures, Pricing, Project Underwriting, Flood Department, Appraisal Department, Compliance, Underwriting, Closing, and Post Closing.• Engaged in building out a Business Continuity Plan for New Jersey first mortgage and closing departments.

Senior Vice President of Operations 2015 to 2018Responsible for oversight of loan processing, underwriting, closing, post-closing and loan delivery personnel. Managed departments to ensure closings of $1.2B for each calendar year in 2016 and 2017. • Utilized Encompass by Ellie Mae from Point of Sale though Loan Delivery• Changed process flows for departments in an effort to streamline processes through individuals and technology.• Participant in crafting or providing feedback for company Policy and Procedures.• Responsible for recruiting, hiring, coaching, corrective action of employees ranging from 25-30 direct reports.• Indirectly responsible for 30 external branch processors to assist with hiring, orientation, ongoing training, issue resolution and pipeline management. Also acted as a liaison for the branch managers and assisted with any challenges, questions or suggestions to help improve pipeline turn times and conversion numbers.• Responsible for overseeing the pipeline for: disclosures, processing, underwriting, closing and post-closing. Daily review of loans using Encompass with the ability to pull reports directly from there or Motivity.• Established a positive culture for employees by changing the behaviors of supervisors, gathering input from employees and engaging them in the decision making process, providing positive reinforcement and promoting internal company directives.• Interacted with all internal departments and reported directly to the CEO – Human Resources, Marketing, Funding/Finance, Credit Risk, Secondary Marketing, and Compliance.

Responsible for leading production teams, managing processes and working with external clients to deliver excellent service while closing loans in a fast paced, ever changing environment.• Responsible for the closing of 7168 loans resulting in $1.79 billion in closing volume for the year 2014. Managed nine different external clients while also handling PHH’s portfolio volume. Staffing ranged from 30-60 employees. • Drove recommendations to senior leadership for process improvements, system enhancements and capacity, delivered high quality, saleable loans within client, credit and compliance guidelines while focusing on cost per loan.Drove recommendations to senior leadership for process improvements, system enhancements and capacity while delivering high quality, salable loans within client, credit and compliance guidelines while focusing on cost per loan.• Worked with supervisory team daily to review goals for closings, aged pipelines, cycle time, service and escalations. Supported the team in providing full resolution for escalated service issues and loan deficiencies by offering alternatives and working with the appropriate support departments to solve customer issues in a timely manner.• Responded to quality deficiencies identified through audits and investor feedback by working with peers and Senior Management to develop the necessary training and procedures to ensure deficiencies were addressed in a timely manner.• Managed expectations of external clients, senior leaders and other support groups through effective communication and relationship building. • Full people management responsibilities including hiring, restructuring/reorganization efforts, development, promotions, performance and compensation management with a focus on inspirationally leading processing teams to maintain positive employee morale.

Managed teams of mortgage loan consultants who received customer leads via inbound/outbounds calls, referrals and repeat business.• Responsible for pipeline management, conversion metrics, capacity, communication, training and licensing of originators.• Coordinated with internal departments to improve and implement new process flows and procedures.• Worked with multiple external clients on our Private Label Solutions and Real Estate platforms communicating numbers, policy/product changes while preparing monthly and quarterly decks as required.• Conducted interviews and hired new sales candidates and managed supervisory team in documenting existing employees for performance.