Daven Hu Email & Phone Number

中国 广东省 深圳

Shenzhen, Guangdong, China

• Consolidating our company strategy, as the strategic perspective ofclients’ needs to develop a tailored roadmap that includes premiumsolutions to support their key business objectives long-term, to leadingthe practice and introducing the overall design for a particularimplementation• Provide strategic guidance on solution designs and technicalarchitectures to implementation consultants, evaluating both currentframeworks as well as future scalability and growth potential

Shenzhen

* Project Management: outlining tasks, deliverables, and dependencies; managing timelines; identifying and mitigating risks; coordinating efforts and negotiating with multiple parties.* Business Analysis and Solution Design: gathering and analyzing requirements, and translating them into solutions configuration. Providing guidelines and best practices advice.* Configuration: hands-on customizing system to meet client’s needs; working with internal teams.

Shenzhen, Guangdong, China

* Primary point of contact for the partner and responsibility for partner satisfaction* Manage partners’ projects, requirements, communications, conflict resolution, and configuration of technical and business issues(Secondary development and Implementation)* Management of big out-bound projects, working closely with customers and business partners, promote new products to partners and collect feedback to Product Team timely* Help Sales Team to develop new partners with all necessary activitiesMonitoring market and policy changes, assist marketing department to develop more accurate strategy

Shenzhen, Guangdong, China

* Ensure consistent delivery of quality output utilizing IBM's processes and procedures* Implement assigned changes following specific doc* Perform security related tasks against specific instruction* Problem determination and resolution within agreed SLA* Maintain a thorough understanding of the systems and client supported* Perform Daily system checks against specific documentation* Manage and resolve problems assigned by help desk or operations* Maintain Information repository and documents * Maintain after hours on call support for the IBM account* Other activities as directed by the leader or manger

中国 广东 深圳

* Focusing on break/fix trouble shooting tickets based on the security compliance and service level agreement* Audit and regulatory compliance issue handle* Response for new project transition from sending and hand over the project to team(BAU)* Completing further back office functions and acting as a ‘Subject Matter Expert’, a reference for other security administrators requiring assistance* Creating and Maintaining documentation resources in Knowledge Base(wiki) for team members' reference* As a SME facilitated training session for new starters, ensuring they were properly trained to complete their job with enough support to feel comfortable * Ensure timely resolution of escalations and customer complaints regarding our service* Proactively monitoring of the productivity and utilisation of the team and identifying ways it could be increased* Regularly analyse processes and practices used at the team level(SLA), with a view to improving the overall effectiveness of service delivery and service level attainment* Scripting & Automation work

Shenzhen, Guangdong, China

Project: DeployCenterRole: DeveloperEnvironment: Eclipse Program Language: JavaResponsibilities:*Public AWs development.*Technical supportProject: 7X24 Auto-Factory (2009/12-2011/04)Role: Designer / Developer of the System ModulesEnvironment: Eclipse Program Language: Java, JavaScriptResponsibilities:*Modules design and development.*Technical supportProject: SEM : Software Environment Management (2010/02-2010-09)Environment: MyEclipse Program Language: Java, JavaScript(Extjs)Responsibilities:*Modules design*Programming on the projectProject: Customer Acceptance Testing ToolDuration：2010-9 ~ 2011-4Role: PLEnvironment: ZendStudio, SQLiteProgram Language: PHP, JavaScript(Extjs)Responsibilities:*Requirements analysis and system design*Daily management of the Project*Ensure the application of the tool in the stage of customer acceptance test

Guangzhou, Guangdong, China

System Developer, work wiht Mainframe, Cognos and DB2