Davena Moore Email & Phone Number

Maryland, United States

Greenbelt, Maryland, United States

Enters financial data related to income and all expensesPost and record payments in SEWP DatabaseRecord payments in the Reimbursable Budget Executable Tool (RBET) System (NASA GSFC proprietary software)Record payments into QuickBooksRecord payments into Excel workbooksWork with Contract Holders to assist with collecting payment information and past due paymentsCollaborate with the NASA Shared Services Center (NSSC) on payments received and other information as requestedRun monthly reports to assist Finance Manager in budget reportingReconcile payments receivedAssist with auditing of internal financialsAssist with financial annual reportingCreate and/or maintain standard operating procedures related to Financial Team

Greenbelt, Maryland, United States

Triage and manage incoming calls, email and live chats to address and resolve customer inquiriesExhibit excellent communication skills, with an ability to listen, probe and present solutions effectivelyDocument and manage tickets through our customer support application (ServiceNow)Demonstrate attention to detail with a consistently high level of accuracy in reviewing and entering orders into the databaseServe as the customer advocate, communicating feedback to address problems and improve customer support processesDeliver the highest level of service, creating a ‘surprise and delight’ effect for our customer

Master Of Science - Ms, Project Management

Bachelor Of Business Administration - Bba, Business Administration And Management, General

Activities and Societies: Certificate in Management - Completed 2017 Certificate in Business Analytics - Completion December 2022