Work at an IT firm answering phone calls and troubleshooting over remote desktop.Every week server maintenance such as working with windows 7 windows server 2003 r2 and windows server 2008 r2.Attend onsite assessment where our company give recommendations to clients who need support such as web development, tech support, cloud backup and voip phone services.When remote problems cannot be reached whether its a server down from a failed raid or a hard drive crashed and need someone to replace it field tech is required.

Provide IT tech support to customers throughout manhattan. Consult and recommend IBackup for cloud computing.Access user computers over the network remotely to resolve issues.Shadowed Senior IT doing server maintenance, vpn, sonicwall and cisco network connections.

Shadow senior technician configuring server maintenance. Schedule and install Ibackup cloud for client’scomputers. Answer calls for tech support and provide friendly assistance for customers and clients.* Troubleshooting printer’s problems remotely for clients on the network by VPN or Team Viewer.* Travel to client sites throughout Manhattan if problem can’t be reached remotely

Internship• Assisted with Applications: Microsoft Word, Excel and Photoshop cs5; documents and picture editing.• Assisted IT team with software and hardware installment on desktop and laptop computers

Assisted teachers in class electronic setups. Design computer system for in-class project.• Assisted IT in backing applications on hard drives. Managing and securing windows server 2003 networks

Worked in a team working environment setting up domain servers in a virtual machine. Hands on training with hardware components and in class projects.

Assisted in selling electrical electronics such as cell phones, T.V. parts, Capacitors, Wires, Fuses, DVD's andDVD Players. Assisted customers with selections based on desired result and budget