Project Management, Infrastructure and Operations management, Change Management, Problem Management, ITIL, ITSM, Client management, Process improvement.Managing IT Operations for a company that runs 24x7 with US and India multi locations.Coordinating with the Customer SPOC for issues raised across all locations.Facilitating the backend Support in case of any issue not resolved onsite.Ensuring seamless support between all cross functional, Operations and client IT team.Publishing the Daily/weekly/ Monthly Reports as per customer requirement.Coordinating for Reviews between both parties as per the required frequency.Resolving bottle necks in running operation for different locations and ensuring smooth IT operations.Preparing and implementing Service Improvement Plan along with coontinual improement plan.Preparing SoP and establishing new process as and when business requirement changes.Managing proper Site Induction, KTs, Attritions, Hiring etc for delivering the required Services.Act as a First Level Escalation point for tickets, activities, projects etc.Ensuring all ticket raised and resolve in ITSM Tool.First quality reviewer for tickets, inventory, processes.Reviewing the pending and escalated tickets with Service Desk, End User support, Network and Server Team.Ensuring the SLA Management as per agreed Benchmark.Managing a team of 45+ resources across different locations.Publishing the Team rosters with client for complete team.

Constant analysing IT Trends and testing tools / applications to implement best suitable option for organizational needs.Understanding business needs in alignment with top management and working towards providing appropriate solution for the organizational requirements.Always keen to finding gaps between functional needs and filling it by bridging between IT and business function.Maintaining compliance of IT through creating SOPs, Policies and Day to day routine procedures and ensuring implementing them regularly.

Constant analysing IT Trends and testing tools / applications to implement best suitable option for organizational needs.Understanding business needs in alignment with top management and working towards providing appropriate solution for the organizational requirements.Always keen to finding gaps between functional needs and filling it by bridging between IT and business function.Maintaining compliance of IT through creating SOPs, Policies and Day to day routine procedures and ensuring implementing them regularly.

License Compliance. Service Desk Management, Ticketing modules monitoring of Incident Management, Change Management, Knowledge Management.Heading the support team as L3 Supervisor for providing assistance to 1200+ users globally and PAN India in 24/7 support environment, Prioritize, plan, assign and supervise completion of work.Contributed Internal compliance inspections and executing IT policies to the Auditing Bodies.Managing Assets and reporting using network-based application for different locations.Management of End user devices – Laptops, Desktops, Mobile Devices, iPads, Printers, Scanners, IP Phones, AV Devices, Conference Devices, Writing Boards.

IT Asset life cycle management, Strategy and advice procurement and operations team to align on strategy on IT Hardware acquisition. Worked closely with procurement team for efficiently align strategy on Hardware procurement and budgeting.Participating in all phases of system development lifecycle, right from requirements analysis through system implementation.Participating in development meetings for high-value customers and business operations updates.

Migration of Office locations from different locations.Ensured the patching software and installing new versions to eliminate security problems and protect data.

IT Store management.IT Asset ManagementPrinter setup refresh.Backend Support to Helpdesk Team.Inhouse Repairing of IT Assets.In house Repairing of AssetsManaging Asset information Back-end support to IT Service Desk Team

Maintaining Accounts for Pharma company, MIS Preparation. Helping CA for audit and taxation related reports.

Maintaining Accounts of District based on govt rules, Maintenance of grant / funds for SSA project, working for accounts keeping for different govt bodies and regular auditing and report creation for them.

Maintaining Accounts of District based on govt rules, Maintenance of grant / funds for SSA project, working for accounts keeping for different govt bodies and regular auditing and report creation for them.

Data entry for IT department for IT Return processing.

Auditing of Cooperative Banks / societies.