Dave Noel Email & Phone Number

The Dalles, Or, Us

Hood River, Oregon, United States

At the Next Door I find solutions to emergent business needs by utilizing the tools available in Office 365. By creating scripts and apps with the available tools & resources, the Next Door's now hybrid working environment is being set up to go paperless and online for some of their previously physically-bound recurring business processes. I've also assisted in the development of a Sharepoint-based intranet site in a move to migrate much of the demand off their on-premises domain and into the cloud.

The Dalles, Oregon

At Solutions IT I provided support to people in the small-to-medium business sector of the Columbia River Gorge and isolated locations nationwide with their IT problems. It's a pretty broad scope and entails supporting workstation, servers, security appliances, mobile devices, networking equipment, backup and disaster recovery appliances, software etc.Most of this was done remotely but if an issue or project necessitated an onsite visit or an after hours call, I was there to help.

Franklin, Tn

At the Nissan North American Headquarters building I provided desktop support services for the on-site staff. These services included:-New PC/hardware deployments-Data backups-OS reimaging-Virus/Malware removal-Hardware troubleshooting & repair-Software troubleshooting & repair-Client-side network troubleshooting-VPN configurationI was also responsible for maintaining inventory and data integrity as it pertains to Nissan IT resources.

Nashville, Tn

At Dell Services Federal Government I provided enterprise level support for United States Army users concerning IT related incidents. This included:-Network connectivity troubleshooting-Workstation software troubleshooting-Account administrator for the Army Knowledge Online website.-Remote troubleshooting methods such as Bomgar and MS Remote Desktop Protocol-Utilization of Active Directory Users and Computers tool for research into the causes of domain account and authentication issues.-Support for DISA Enterprise email on government and personal systems-Entitlement manager for performing administrator tasks regarding DISA Enterprise email accounts.-Understanding and application of the RightNow Web and Remedy trouble ticketing systems for documentation, resolution and/or escalation of reported incidents.Also, to increase efficiency at the desk I conceptualized, developed and implemented self-service resources for US Army users having problems connecting to DISA Enterprise Email in the form of a website that generates personalized troubleshooting based on user input.

Maxwell-Gunter Annex, Al

During my time with Information Innovators I provided enterprise level support for United States Air Force users concerning IT related incidents to include: -network connectivity troubleshooting-remote software installations and troubleshooting using Bomgar and Windows Remote Desktop at the client level.-Supported Blackberry Enterprise Server related incidents.-Utilized Active Directory for researching account-related issues on the AFNET domain. -Kept operational security at a daily awareness level so as to prevent any information spillage.-Documented incidents using the Remedy trouble ticketing system for resolution and/or escalation.I also spearheaded an effort to increase remote installation efficiency by rebuilding the remote access terminal resources available to technicians at the desk.

Montgomery, Al

As the Advanced Repair Agent I provided my clients with the following services:-Hands-on hardware and software repairs/troubleshooting of consumer level workstation/portable/tablet computer systems.-Virus and spyware removal-Hardware diagnostics-Upgrades-Data backup/recovery-Installation of various operating systems from Microsoft and Apple-Network connectivity troubleshooting.-Maintained regular contact with clients during and after repair process.I also performed weekly department checks to ensure that we maintained the integrity of our clients' information.Finally, I assisted our Operations Agent with shipping and receiving products to and from off-site service centers for issues that could not be repaired in-store as well as running weekly service reports to maintain a clear work queue.Just prior to ending my time with the Geek Squad I compiled 2 binders full of troubleshooting information I had gathered over the years that was invaluable to me in my day to day life. This was left to the agent that filled my position so that they would be able to continue providing a quality service to the clientele that the location had at the time.