David Oliver, Itil, Aage Email & Phone Number

Austin, Tx, Us

Experienced professional responsible for ensuring the proper functionality and secure operation of all voting machines, ballot scanners, electronic pollbooks, and related equipment for Travis County elections. Expert in performing routine maintenance, troubleshooting technical issues, preparing equipment for deployment, and providing on-site support to poll workers. Key Responsibilities:• Diagnosed and repaired malfunctioning voting equipment, collaborating with vendors when needed• Transported, staged, and assisted with setup/operation of machines at polling locations • Delivered technical support and resolved equipment failures in real-time on election days• Maintained detailed records on service activities, issues encountered, and repairs conducted• Trained poll workers on proper equipment use, troubleshooting, and preventative maintenance• Ensured compliance with state/federal requirements and security protocols for voting systemsTechnical

Mentored aspiring actors: Guided them in character development, voice modulation, and stage presence.Conducted workshops: Covered improvisation, scene study, and audition techniques.Developed marketing strategies: Crafted compelling narratives to boost audience engagement and ticket sales.Assisted in script selection: Curated season lineups for successful productions.

Led cross-functional teams: Orchestrated successful project lifecycles, from inception to delivery.Requirements analysis: Collaborated with stakeholders to define project scope, objectives, and deliverables.Project planning and scheduling: Developed detailed project plans, allocated resources, and set milestones.Risk management: Identified and mitigated potential risks, ensuring project timelines and quality.Vendor management: Evaluated and negotiated contracts with external vendors.Change management: Facilitated smooth transitions during system implementations.Client communication: Maintained clear communication channels with clients, providing regular updates.Budget oversight: Monitored project budgets, tracked expenses, and ensured cost-effectiveness.Business process optimization: Streamlined workflows, enhancing efficiency and productivity.Software implementation: Oversaw successful deployment of enterprise software solutions.Quality assurance: Conducted testing and validation to meet high-quality standards.Training and support: Trained end-users and provided ongoing technical assistance.Project documentation: Created comprehensive project reports and documentation.Continuous improvement: Leveraged feedback to refine processes and enhance project outcomes.

Austin, Tx, Us

As a Launch Specialist I at Keller Williams, I excel in coordinating and managing the launch and ongoing maintenance of various programs within the MAPS Operations Team. My key responsibilities include:Program Management: Assisting in the seamless launch and efficient management of Group, Affiliate, and BOLD Programs.Affiliate Engagement: Collaborating with affiliate partners, ensuring their understanding of program details, and providing exceptional support.Group Program Facilitation: Organizing and facilitating group activities, training sessions, and events.BOLD Program Support: Contributing to the successful implementation of the signature BOLD (Business Objective, a Life by Design) training program.Collaboration: Working closely with team members, agents, and stakeholders to achieve program goals.

Richmond, California, Us

Communicated with customers as well as internal and external stakeholders and assisted with managing activities across multiple departments and functions to drive projects to completionServed as the single point of contact for customers during the construction and installation lifecycles.Managed customers’ expectations of project deliverables and timelines as well as delivered proactive communication to customers so they were informed of progress even through the post-sale phasesServed as primary customer advocate taking responsibility for making sure the customer’s project ran smoothlyDrove project stakeholder action and execution to ensure that project milestones are completed on timeManaged conflict and customer dissatisfaction by taking ownership of issues and working proactively with stakeholders to resolve promptlySupported closed-loop learning to develop, refine, and implement processes that improved efficiency and customer experiencesBuilt relationships with internal/external stakeholders and customers through respect, empathy, effective communication, and organization.

Gathered and organized supplementary material to support structured lessons.Assists in general instruction of elections curriculum and training materials.Lead small groups of election officials and workers in training.Performed continuous evaluations of content and plans enhancingdelivery and improving effectiveness.Served as an Election Equipment Tech (Election Day)Served as an Election Deputy for the 2020 Presidental Election

Union, Nj, Us

Responsible for assisting Global Voice Services (GVS) and the Global Services Service Desk with a wide variety of questions and reporting. Prepared financial and capacity planning reports for offices across the United States. Facilitation of weekly inter-departmental meetings between IT and Facilities departments. Worked with major international telecommunications vendors to recover account overcharges. Managed server migrations and consolidations projects for telecommunications unit in California and Texas.Results:Helped coordinate and manage resources for a 1400+ employee move –including voice and data relocation. Worked with back office server and engineering staff to ensure all user accounts were migrated to ensure 0% downtime. Created several metrics reports within the Apple implementation of ServiceNow (Central Station) for use by company management to monitor incident and change requests.Created reports using Tableau, Microsoft Excel, and Microsoft Power BI.Cross-functional teams from Facilities, IT, Telecommunications and customer areas met weekly and were better able to coordinate projects.Redesigned several online forms and reports to better streamline information sharing across enterprise departments.Created several metrics reports within the Apple implementation of ServiceNow (Central Station) for use by management to monitor incident and change requests.Discovered and recovered monies previously unknown due to billing errors between Apple Inc and AT&T.

Washington, District Of Columbia, Us

Prepared source data for computer entry by compiling and sorting information; establishing entry priorities.Processed customer and account source documents by reviewing data for deficiencies; resolving discrepancies by using standard procedures or returning incomplete documents to the team leader for resolution.Entered customer and account data by inputting alphabetic and numeric information on the keyboard or optical scanner according to screen format.Maintained data entry requirements by following data program techniques and procedures.Verified entered customer and account data by reviewing, correcting, deleting, or reentering data; combining data from several systems when account information is incomplete; purging files to eliminate duplication of data.Tested customer and account system changes and upgrades by inputting new data; reviewing output.Secured information by completing database backups.Maintained operations by following policies and procedures; reporting needed changes.Maintained customer confidence and protected operations by keeping information confidential.Contributed to team effort by accomplishing related results as needed.

Stamford , Ct, Us

● Handled inbound disconnect/downgrade calls from existing customers. ● Responsible for skillfully retaining customers through positive customer relationship building. ● Diffused irate customer situation by utilizing strong listening skills and probing techniques. ● Identified reason(s) for disconnect and overcome objections in an effort to retain the customer. ● Saved and re-sold the value of telecommunication products and services by properly aligning their features, benefits, and price with the needs of our customers. ● Adhered to productivity metrics to ensure all calls are handled in a timely and efficient manner.

Union, Nj, Us

Responsible for assisting Global Voice Services (GVS) and the Global Services Service Desk with a wide variety of questions and reporting. Prepared financial and capacity planning reports for offices across the United States. Facilitation of weekly inter-departmental meetings between IT and Facilities departments. Worked with major international telecommunications vendors to recover account overcharges. Managed server migrations and consolidations projects for telecommunications unit in California and Texas.Results:Helped coordinate and manage resources for a 1400+ employee move –including voice and data relocation. Worked with back office server and engineering staff to ensure all user accounts were migrated to ensure 0% downtime. Created several metrics reports within the Apple implementation of ServiceNow (Central Station) for use by company management to monitor incident and change requests.Created reports using Tableau, Microsoft Excel, and Microsoft Power BI.Cross-functional teams from Facilities, IT, Telecommunications and customer areas met weekly and were better able to coordinate projects.Redesigned several online forms and reports to better streamline information sharing across enterprise departments.Created several metrics reports within the Apple implementation of ServiceNow (Central Station) for use by management to monitor incident and change requests.Discovered and recovered monies previously unknown due to billing errors between Apple Inc and AT&T.

Austin, Tx, Us

Responsible for assisting university employees, students, and faculty with a wide variety of questions and problems regarding software, hardware, desktop, network, and systems supported by a school, college, or VP unit. Areas of concentration include Electronic Identity Management, ID Center coordination and web accessibility. Results:-->Coordinated the implementation and launch of Qualtrics survey tool for the entire university community.-->Coordinated the requirements gathering for the evaluation of new ID Center application development.Designed several internal applications engineering a mature project management and requirements gathering process.-->Chosen as Team Lead to help oversee and mentor 7 student workers. Worked to provided ‘real word’ guidance to college students as they prepare for careers in IT related fields. -->Raised performance metrics for student workers within the first 60 days of assignment. Tier II support for Electronic Identification and ID Card Centers. These services are the top area of support for all of the University and its affiliate universities across Texas. -->Expanded use of document wikis and webpage for the handling and sharing of support information across the ITS service organizations across campus

Bentonville, Arkansas, Us

Participated in various incentive programs and contests designed to support achievement of production and membership goals. Worked in all facets of the store management - inventory stocking, loss control, cashier and food prep.Results:Consistently met and exceeded department expectations for productivity and accuracy levels. Received company Employee Performance Award after maintaining record sales achievement. Promoted to work with team tasked to open & recruit members for new store in South Park Meadows area of town.

Austin, Tx, Us

Performed highly advanced technical and consultative work including planning, developing, and implementing agency accessibility for EIR program  Oversaw agency accessibility projects for cross-functional systems & other state entities. Coordinated project implementation of accessibility initiatives at HHSC agencies.  Analyzed Web sites, documents, and computer applications for compliance with established accessibility standards.  Created studies and risk assessment activities used in planning & implementing EIR accessibility initiatives.  Established and monitored EIR accessibility standards for HHSC agency. Planned budgets, and analyzed user requirements, procedures, and problems to improve existing and new EIR.  Developed & implemented the agency Accessibility Strategic Plan, EIR Accessibility Implementation and Remediation Plans. Managed the agency accessibility program Organized the agency accessibility workgroup to develop appropriate accessibility standards.  Coordinated multiple agency content owners & technical staff in reviewing and implementing changes to business practices, processes, and electronic systems to ensure that all manuals, forms, publications, and other electronic documents developed by the agency meet accessibility requirements.  Assisted programs with developing project plans and preparing budget estimates for EIR accessibility initiatives. Recommended best practices for maximizing accessibility in new and existing technologies, including software, hardware, and Web-based applications and documents. Coordinated & instructed accessibility training to the agency staff. Prepared administrative reports, studies, and research projects including the Department of Information Resources Accessibility Survey as part of the Information Resources Deployment Review. Provides consulting services to agency executive staff on accessibility issues related to purchasing and legislative exceptions.:

Austin, Tx, Us

 Responsible for supervision of technical staff PeopleSoft/HHAS Business Area/Technical Liason (HR & Accounting)Project Manager: Established PM office (templates, standards & documents) SSD Learning Management System Registrar Conversion  Electronic 4297  Facilities Management Database  Legacy Employee Number Administration (LENA)  DHS Online Timesheet  Project Central Server Lead Application Designer/Programmer : Contract Reporter  HHSAS to WorkInTexas XML interface

Round Rock, Texas, Us

Responsible for supervision of technical staffPeopleSoft/HHAS Business Area Technical Liason (HR & Accounting)

 Managed security functions for Fiscal Management Services.  Developed and implemented Fiscal Management security-related policies, procedures, and standards.  Provide technical support for all of Fiscal Management Services.  Support and maintain two in-house applications for Accounts Receivables (using Powerbuilder 6.x).  Administrator for an NT 4.0 server (50 users).  Subject Matter Expert for Outlook and Microsoft Project 98.  Lead contact for all software questions.Project Manager: Outlook 98 Implementation – Responsible for test plans, schedules, training, and installations for over 150 users.  UNISCOPE via WEB Project – Provide documentation and support for pilot program allowing access to mainframe via Attachmate.Lead Application Designer/Programmer: FSI Help Desk – Developed MS Outlook Help Desk application. Employee Scheduler – Developed (Powerbuilder) employee scheduler application allowing managers to manage employee  Fiscal Project InBox – Modified existing Microsoft Project web workgroup application for Fiscal Management specifications.

Us

Responsible for the daily operations and repair of the computer hardware and software at a non-profit organization in Austin and each of the satellite offices around the country and Puerto Rico. Responsible for the maintenance of a 40 station Microsoft NT 4.0 network. Assistant in technological business decisions for entire organization. Hardware mechanic for PCs, laptops, & printers in US/ Puerto Rico offices.Provided all hardware and software training. Project Coordinator for major software conversions

Responsible for the daily operations and underwriting of an independent insurance agency in Austin and each of the seven satellite offices around the state. Responsible for the maintenance of the office equipment, as well as a 16 station Novell network. Hardware mechanic for all PCs, laptops, and printers in each of the offices around the state of Texas. Responsible for hardware and software training. Responsible for the creation of employee and training manuals.Licenced agent for Property and Casuality

B.F.A, Theater Production

Religious Studies And Business Psychology