Dave Tran Email & Phone Number

San Jose, Ca

San Jose, Ca

Involved in Service and Client functional, regression, integration, validation, and automation test activities for various projects and new features (set-top box, mobile, streamer, and web-based applications)• Report and track bugs, reproduce customer facing and client-service bugs, verify bug fixes, analyze databases, server logs, and debug logs• Integration testing of cloud-based microservices ecosystem and Kafka Stream with existing legacy service architecture• Understanding of service architecture with respect to data flow and perform end-to-end testing with client, server, and third party systems• Analyze product and software design documents to develop test strategies, well-structured test plans, test scenarios, and test cases• Involvement in Disaster Recovery test planning and client-server, end-to-end testing between multiple datacenter and server clusters• Perform load, scalability, and reliability testing prior to deployment to Production to ensure no degradation in performance using Jmeter and apache bench• Perform component integration testing in several deployment environments eg. Development, QA, Staging, Production, Disaster Recover and Amazon Web Services• Able to construct request payloads in JSON or XML in order to test and validate APIs with respect to developer schemas• Automate test scenarios and test cases using Parasoft Automated test tool, Bash, and Perl• Provide consultation to onshore and offshore teams on test strategies, test structuring, and test methodologies• Hands-on experience with environment service configuration management and system service portal• Great communication with Program Manager, Product Manager, Engineering Manager, Development team, and Senior leads.

Alviso, Ca

• Review requirement specifications and technical design documents (DRD) to create detailed, comprehensive, and well-structured test plans and test cases• Develop and execute complex test scenarios using Parasoft - RESTful API testing using JSON/XML/Bash• Perform functional acceptance and regression tests• Integrate test cases and test plans across all TiVo platforms and environments• Proactive in identifying issues and cross-check against published known issues, replicating, tagging logs and filing detailed, clear, exceptional bugs in Bugzilla for engineering response/action.• Work closely with peers as well as development and support staff to resolve issues during test cycles, product maintenance and release to ensure product quality"look beyond the obvious" - some QE guy

• Provide technical support and feedback to other areas which include Solution Analyst, IT, and Engineering • Responsible for duties in inventory management• Responsible for daily refurbishing, shipping, and receiving of GPS devices• Perform customer service duties eg. phone support, preparing shipping documentation, and coordinating with project managers to ensure customer satisfaction• Perform QC service and troubleshooting of general GPS device hardware and software related issues (parameter checking, data cleansing, repairing, and etc.)

• Responsible for performing PC maintenance includes all hardware and software upgrades.• Responsible for configuring, troubleshooting, and repair PCs & network systems.• Perform all Software Applications & Patches Installations.• Maintain tracking system of all hardware/software service/support issues.• Analyze and provide recommendations of PC hardware and software upgrades for system improvements.• Provide application issues related supports to end users.• Perform additional administrative duties eg. phone support assigned by management.