Quality Manager
Mgr QAPD 05-05Responsible for all communication between Mazda’s N.A. Quality Division and all N.A. assembly plants.• Created a system to provide a single, prioritized, customer focused list combining design, manufacturing, and supplier concerns.Truck Group Leader 02-05Responsible for all analysis, investigation, inspection and rework on all Mazda truck lines. Supervised 3-4 Manager’s and interns.• Implemented a process that allows near-real-time tracking and reporting of… Show more Mgr QAPD 05-05Responsible for all communication between Mazda’s N.A. Quality Division and all N.A. assembly plants.• Created a system to provide a single, prioritized, customer focused list combining design, manufacturing, and supplier concerns.Truck Group Leader 02-05Responsible for all analysis, investigation, inspection and rework on all Mazda truck lines. Supervised 3-4 Manager’s and interns.• Implemented a process that allows near-real-time tracking and reporting of nationwide port rework. This system is linked to the warranty system for automated payment and cost summarization. By eliminating the need for warranty claim entry at each port location, a saving of approximately $250,000 is realized annually.• Created a cross-departmental dealer debit procedure to ensure false or inappropriate warranty claims were detected and charged back.Project Mgr 99-02Responsible for all analysis, investigation, inspection and rework for the Mazda Tribute. Supervised one Product Support Engineer.• Coordinated the quality hold and port rework after the production launch of the 2001 Mazda Tribute. By effectively managing inherited design issues, my team prevented several product recalls and saved Mazda approximately $1.2 million.• Created multiple database applications in MS Access for the purpose of tracking and reporting test results of warranty returned parts, open issues, issue prioritization, and logistics damage. These systems have dramatically improved the efficiency and effectiveness of the department.Product Support Engineer 95-99Analyzed quality data and investigated warranty returned parts to determine the root cause of failure. Assisted in validating improvement plans and drafted service bulletins for publication to the dealer body.• Completed approx. 20 market investigations and 30 service information drafts per year exceeding normal company standards.• Completed a 15k mile real world validation drive. Show less