Carried out design, deployment, and support of projects including moving to cloud based phone systems, cloud managed firewalls, fiber upgrades, and build out of new satellite location. Supported and maintained all network attached devices including ARUBA access points, Cisco routers, HPE Aruba switches, SonicWALL and Meraki firewalls, Meraki switches, Meraki Access Points, Mitel VOIP system, Dell EMC, VMWare, AZURE Servers, Microsoft Servers, and Windows 10 machines. Provided daily support of Active Directory with Office 365 integration, 700+ network devices, WSUS and Group Policy.

Senior member of team tasked in ensuring continuous processing and minimized downtime on all revenue generating systems. Specialized in critical production support on core systems responsible for $23 billion in annual revenue. Coordinated with Developers, DBAs, Middleware and Project Managers to ensure successful release and support of systems. Contributed to support, escalation and resolution procedures in core systems hitting 99.95 uptime goal. Used technical expertise to expand scope, clarify escalation points and improve resolution time of production issues. Analyzed data to provide enhancements to legacy code yielding more stable systems

Analyzed, debugged and created custom statistical survey scripts for clientsApplied hardware and software knowledge to resolve application issuesManaged multiple projects simultaneously while ensuring high customer satisfaction

Designed, implemented and troubleshot issues for home and small business networksAnalyzed and made enhancements to hardware, media and network systemsConducted on-site evaluations, configuration and repair of technologyDetailed project plans and coordinated execution from design to completion