Working with 2 teams in the Digital Platforms ART, with teams developing an AWS Cloud Infrastructure & Platform. My experiences in this role include:* Providing training/coaching on agile ways of working and adoption of SAFe to my teams & the wider train.* Coached product teams on agile principles, artefacts, practices, roles and ceremonies to maintain consistency of adoption and continuously improve performance.* Experienced in Kanban, Scrum & SAFe.* Actively… Show more Working with 2 teams in the Digital Platforms ART, with teams developing an AWS Cloud Infrastructure & Platform. My experiences in this role include:* Providing training/coaching on agile ways of working and adoption of SAFe to my teams & the wider train.* Coached product teams on agile principles, artefacts, practices, roles and ceremonies to maintain consistency of adoption and continuously improve performance.* Experienced in Kanban, Scrum & SAFe.* Actively supporting our Community of Practice with coaching and facilitation of workshops for the Scrum Master community.  Show less

• Management of teams, most recently across 2 branches in Swindon & Cirencester. Leading 11 members of staff with all line management responsibilities.• Overall accountability for member & colleague engagement, risk management, supporting staff growth whilst supporting the local community.• Change management, supporting staff through our branch re-design programme & changing the way we work.• Responsible for delivery of excellent member service, identifying trends and implementing… Show more • Management of teams, most recently across 2 branches in Swindon & Cirencester. Leading 11 members of staff with all line management responsibilities.• Overall accountability for member & colleague engagement, risk management, supporting staff growth whilst supporting the local community.• Change management, supporting staff through our branch re-design programme & changing the way we work.• Responsible for delivery of excellent member service, identifying trends and implementing measures to further support our strategic aims.• Responsible for the local delivery of projects, most recently supporting the branch redesign programme. Show less

• Management of 2 teams across multiple locations, managing 17 members of staff including 3 Customer Service Managers.• Overall responsibility for a balanced branch scorecard performance encompassing KPI’s in risk management, income retention & generation, colleague/client engagement & satisfaction. • Contributing ideas, best practices and solutions to higher level plans and strategy for the wider bank business area covering Gloucestershire, Worcestershire & Herefordshire.• First… Show more • Management of 2 teams across multiple locations, managing 17 members of staff including 3 Customer Service Managers.• Overall responsibility for a balanced branch scorecard performance encompassing KPI’s in risk management, income retention & generation, colleague/client engagement & satisfaction. • Contributing ideas, best practices and solutions to higher level plans and strategy for the wider bank business area covering Gloucestershire, Worcestershire & Herefordshire.• First line management of Customer Advisers, Customer Service Managers and second line management of their direct reportees.• Overall management of high risk compliance issues to ensure adherence to policy and knowledge & competence of staff.• Supporting new businesses with their banking, lending and other start-up needs.• Relationship management for a portfolio of high net worth and community leading clients, supporting their everyday banking, borrowing and protection needs.• Strengthening the banks profile in the local community, adding value to both the bank and the wider community it serves.• Change management at branch and local level, helping transition both clients and colleagues to the new Williams and Glyn brand. • Strategic planning of resource, time and activity to ensure all opportunities to win business and provide great service are identified and realised. Show less