IT's internal customers are the same people who use Uber over taxis, AirBnB over hotels, and Amazon over bricks-and-mortar.So when it comes to IT support, your customers have increasingly high expectations of having a good experience.◾️ What I do ◾️I am the founder of cio-pulse and we provide a simple software solution that helps corporate IT teams use customer feedback to measure and improve internal customer satisfaction with IT. We’ve helped leading global brands like Qantas, BHP, KPMG, Aon (and many others) improve their NPS (Net Promoter Score) and the reputation of IT, whilst lowering ongoing support costs. ◾️ What our customers are saying ◾️"CIOPulse is easy to use, gives us valuable customer views on our services and is continuously improved."“CIOPulse met all our needs & more - integrating with our service management software, multi-language surveys, the ability to track follow-up actions & compare team & regional customer satisfaction levels. There is simply nothing else on the market that compares.”"We use CIOPulse for NPS surveys for services to our internal end-users, and the results are astonishing"See more on our website - cio-pulse.com ◾️ Why CIOPulse? ◾️CIOPulse is the world's first Net Promoter® based customer feedback system for corporate IT teams that want to be customer-centric and deliver a measurably better customer experience.Our platform is easy to use and integrates seamlessly with ServiceNow and all common IT service management platforms.Far more effective than the rudimentary surveys of IT service management systems, CIOPulse provides valuable, actionable insights that help IT teams respond to customer feedback and get measurable improvements fast. ◾️ Get in touch ◾️Being customer-centric requires you to focus on the right metrics (not just your support SLAs), to develop your support staff (not just your ITIL processes and IT service management system), and to think outside-in (using customer feedback to drive continual service improvement).If you’d like to deliver a measurably better IT customer experience, connect with me and let’s organise a time to discuss your goals and provide a short demo on how CIOPulse can help you and your team.✉️ david.oreardon@cio-pulse.com