Everise is a global leader in transforming customer service for healthcare, insurance, financial services and tech businesses. Together with over 19,000 champion agents operating across eight strategic markets, we solve problems for millions of customers for some of the world’s leading brands by delivering customer service solutions that enable businesses to scale globally while achieving top customer satisfaction.

VXI Global Solutions provides innovative and transformative customer care and customer experience (CX) solutions to the world’s leading brands. Throughout our worldwide organization, we foster a people-first culture that is unique in the industry, winning accolades and awards for both our positive work environment and performance excellence. Today, there are more than 45,000 people who are part of the VXI family in 42 locations in North America, Asia, Africa, Europe and the Caribbean.

Founded in 1996, Working Solutions is a privately held company located in Plano, Texas. By helping to pioneer the home-based contact center industry, Working Solutions has emerged as the leading provider of customer sales and service solutions for some of the leading brands in the communications, financial services, healthcare, retail, and travel industry sectors.

Connextions, An Optum owned company was a pre-eminent technology and business services partner to the health care industry, helping carriers, providers, employers and other leading firms maximize revenue and increase efficiencies by optimizing member engagement and experience. Powered by its proprietary bConnected consumer engagement platform and nearly 12,000 employees, Connextions has over 75M interactions with consumers annually, using multi-modal and multi-channel technology that drive down cost while increasing member utilization. Their bConnected technology and United States-based staff have been successfully empowering the direct-to-consumer healthcare marketplace in sales, retention and service solutions for the past 15 years.

Surpass Contact Centers (www.surpasscontactcenters.com) is a Business Processing Outsourcer (BPO) that provides customer care, sales support and survey services to clients in a variety of industries. Surpass clients include Fortune 500 companies in the technology and Internet sectors, as well as leading media groups and political organizations. The company has a strong track record of outperforming its clients’ in-house customer care and sales departments as well as other outsource competitors.

♦ Chief Operating Officer for Global Business Process Outsourcing Company with 15,000 employees operating 18 service centers in 4 countries, servicing 30 Fortune 1000 clients with 75 programs across all major industry verticals.♦ Overall organizational responsibility for Human Resources, Information Technology, Client Services, Facilities, Operations Planning, Quality Assurance, Recruiting, Training, Regional Service Center Operations and Existing Client Sales.

♦ Overall responsibility in managing the entire scope of business for International internal/outsourced service centers for America Online products and services, principally in the inbound teleservices, telesales and eSupport. ♦ Manage the design and development of an overall external network service strategy to optimize the profitability of servicing and customer experience over a network of US, Canadian, African and Asian-based non-proprietary service centers. ♦ Service Center network operations management responsibility also extended through eSupport channels, cross-sell/up-sell opportunities, customer retention, sales registrations, technical and account billing support transactions.