Dave Prichard work email
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Dave Prichard personal email
Highly experienced Contact Centre professional specialising in the program management, solution design and delivery of large complex Contact Centre omni-channel solutions.Specialties: Program Management, Solution Architecting, Omni and Multi-channel Design and Delivery, Project Delivery, Implementation, Leadership and Design, Business/Operational Analysis and Consultancy, Intelligent Routing (Skills Based/Customer Profile/Context), Multimedia, IP/TDM, Global Contact Centres, Digital Self Service, CRM, Operational and Business Intelligence Reporting, WFM, Call Recording. Genesys, Cisco UCCE, Interactive Intelligence, Cisco UCM, Alcatel, Avaya, Nortel, Siemens HiPath/DX, Aspect
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Principal ConsultantCxinmotion Jan 2016 - PresentDelivering omnichannel contact centre solutions and services -
Global Program LeadNtt Ltd. May 2018 - Dec 2021London, United Kingdom , GbGlobal Program Lead to the HSBC Global Contact Centre NGT programDelivery of a global Genesys solution, delivering business managed and configurable omnichannel routing and reporting, covering inbound voice, email and mobile voice click to call / click to callback, covering 26,000+ Agents, across 150+ separate HSBC business domains in 35+ countries in North America, Latin America, Europe, APAC, India, Middle East, North Africa and Australasia -
Omnichannel Solutions ConsultantE.On Dec 2016 - May 2018Essen, DeProviding program leadership, management, solution and business consultancy to support Eon transformation to an Omnichannel Digital Customer Experience strategy. -
Omnichannel Contact Centre Consultant ArchitectAirbnb Jun 2015 - Mar 2017San Francisco, Ca, UsSolution architecture, design and delivery of a global omni-channel IP contact centre customer service digital platform across US, EU and APAC, covering o Voice o Video o Email o Web-chat o Social Media o SMS o Mobile o Web o Business Insight Reporting Data Warehousing and Strategy• Defining the overall enterprise and solution architecture• Supporting and enabling the business CX transformation• Definition of the technology roadmap and multi-channel ecosystems• Cross functional engagement, managing close business and technical partnership approach• Managing and working closely with 3rd party vendors, delivery teams and internal delivery• Operating across the business and technology work streams and teams, to ensure delivery to business expectations and needs -
Enterprise Architect - Multi-Channel Contact CentreHutchison 3G Mar 2013 - May 2015Reading, Berkshire, Gb• Solution design and delivery of a 6,000 seat omni-channel IP contact centre customer service digital platform, covering o 1,200 port Speech Storm IVR self-service business managed platformo Business operated omni-channel customer interaction orchestration of o Inbound and Outbound voiceo Emailo Web-chato Social mediao Mobile and Web Engagemento Project rescue and business migration of a failed 1000 seat outbound dialler delivery• Defining the business digital strategy and solution delivery roadmap.• Providing business analysis, consultancy and delivering the end to end business design to provide business operations agility and technology independence.• Defining existing and new business processes within business operations and support model.• Technical consultancy solution architecture design and integration, technical/solution mentoring• Collaboration with BSS, EI and infrastructure solution architects to define the overall business and solution architecture.• Providing consultancy and guidance on all elements of a technology migration and business transformation programme.• Defining the business transformation, migration and readiness for service uptake.• Operating across the business and technology work streams and teams, to ensure delivery to meet business expectations and needs. -
Solution ArchitectNextiraone N.V. / S.A. Jul 2012 - Mar 2013
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Contact Centre Solution ArchitectTesco Bank Nov 2011 - Jun 2012Edinburgh, Scotland, GbWorking as a solution architect with all areas of the business, working with and managing 3rd party suppliers to support the final stage of transformation of financial products, services and customers across to Tesco Bank. Defining a contact centre technology strategy, service and roadmap. -
Contact Centre Solution/Technical ArchitectCable & Wireless Feb 2011 - Nov 2011Solution Architect responsible for pre-sales solution design and post sales solution design and delivery.
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Principal ConsultantDimension Data Oct 2007 - Dec 2010Bryanston, Johannesburg, ZaFunctioning as a Genesys Principle Consultant within Dimension Data CIS LOB operating in a Pre-Sales and Project Lead capacity for all Genesys SIP/TDM solutions and customer. Solutions cover mutli-national deployments of 6000+ Agents. Solution Architect/Design Authority from cradle to grave. -
Senior Technical ConsultantDimension Data Aug 2007 - Oct 2007Bryanston, Johannesburg, ZaFunctioning as a Genesys Senior Technical Consultant within Dimension Data CIS LOB operating in a Project Lead capacity for all Genesys SIP/TDM solutions and customer. Solutions cover mutli-national deployments of 6000+ Agents. Design Authority for all Dimension Data Genesys solutions.
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Solution Realisation SpecialistSiemens Communications Oct 2004 - Aug 2007Munich, DeDesign Authority and Project Lead in designing a large Genesys virtual contact centre (4000+ Agents) for a large utility company. Design authority for a 100,000 hosted SIP communications platform for a multinational communications organisation. -
Solution ArchitectBt Syntegra Nov 2003 - Sep 2004London, GbDesign Authority for a large (4000+ seat) government agency Genesys multi-site contact centre. -
Contact Centre ConsultantNextiraone 1998 - 2003Fleet, Hampshire, GbSenior Consultant and Design Authority for a large number of Genesys and Alcatel CCD contact centres all over the UK (circa 75), ranging from 50 Agents upto 1000 Agents. -
Contact Centre ConsultantAlcatel 1998 - 2003Espoo, Southern Finland, Fi -
Contact Centre ConsultantBt 1997 - 1998London, Gb
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Contact Centre ConsultantGpt-Csl 1995 - 1997
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It Support ConsultantSerco Ial Aug 1989 - Jul 1995
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Air Defence EngineerRoyal Air Force 1983 - 1989Gb
Dave Prichard Skills
Dave Prichard Education Details
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Ysgol Glan Clwyd
Frequently Asked Questions about Dave Prichard
What company does Dave Prichard work for?
Dave Prichard works for Cxinmotion
What is Dave Prichard's role at the current company?
Dave Prichard's current role is Omnichannel Contact Centre Consultant.
What is Dave Prichard's email address?
Dave Prichard's email address is da****@****ata.com
What schools did Dave Prichard attend?
Dave Prichard attended Ysgol Glan Clwyd.
What are some of Dave Prichard's interests?
Dave Prichard has interest in Football, Children, Rugby, Politics, Environment, Education, Science And Technology, Disaster And Humanitarian Relief, Arts And Culture, Wwii History.
What skills is Dave Prichard known for?
Dave Prichard has skills like Contact Centers, Genesys, Telecommunications, Pre Sales, Solution Architecture, Telephony, Integration, Call Centers, Ivr, Professional Services, Avaya, Call Center.
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