Dave Prideaux Email & Phone Number

Kansas City, Missouri, United States

Topcon Solutions serves the AEC industry as the retail division to Topcon Positioning Systems, as well as an Autodesk Platinum Partner. The technology offerings, workflows, and productivity solutions between these two brands is why Topcon Solutions is a leader in the industry. 13 locations, covering 20 states and growing!

Kansas City, Missouri, United States

Fast forward a century and Griner and Schmitz, Inc. is now part of the Topcon Solutions Stores. This multistore group has locations throughout North America and gives us the ability to leverage these resources to further enhance our delivery and support of all Topcon products and services.This move has enabled us to ensure we have the latest technology and.

Kansas City, Missouri Area

Founded in 1910, Griner and Schmitz, Inc. has been advising the surveying, construction, and engineering industries on all things related to selling, servicing, and renting surveying and construction layout equipment, for over one hundred years. Though so many things have changed over the past century, including our name, our commitment to our customers.

Kansas City, Missouri Area

• Owned day to day operations and strategic planning for Release of Information Group; the group was comprised of both remote and in-house associates with varying roles including Account Service Managers, Account Service.
• Led new client implementations and onboarding of new clients
• Managed relations between existing clients and the organization in a trusted advisor role to ensure provided services were optimized and workflows generated to reduce the clients HIPAA liability
• Worked closely with all departments to ensure escalations were resolved and that organizational level objectives and service level agreements were met

• Managed software and user interface enhancement projects, from the initial stakeholder request through the SOW process and release, utilizing agile based project management methodologies
• Managed organizational level migrations from on-premises systems to Office 365 and the Azure cloud platform
• Developed internal support workflows for organizational level use based on ITIL best practices

• Led transitions of Desktop and Help Desk hospital-managed IT functions to Cerner's management, as part of the larger strategic alignment between Cerner and their clients
• Provide in-depth Current State and Gap Analysis for Desktop Support Services
• Coach and mentor Desktop Managers to drive efficiencies and develop sound support models and processes in-line with ITIL best practices
• Created collaboration space and hosted monthly meetings for IT leaders to understand ITIL best practices

• Built and managed team of Project Managers responsible for high visibility client facing projects
• Led strategic direction and planning for the group, including executive level communications and presentations
• Developed project methodology and playbook to align work effort and ensure quality outcome

• Managed Corporate Help Desk and Desktop Support Groups globally, including responsibilities for strategic direction, planning, staffing, and group practices to ensure alignment with business needs and corporate.
• Fostered relationships across IT groups to ensure escalation processes identified and OLA’s met
• Participated in ISO audits and ensured ongoing compliance

• Managed cross functional team of Tier 1 and Tier 2 corporate Help Desk call center specialists globally
• Developed on-boarding program to enhance technical knowledge and improve quality metrics
• Owned day-to-day strategic operations of the Help Desk group including diplomatic resolution of escalations

• Managed team of Tier 1 call center specialists for the corporate Help Desk
• Developed efficient practices to reduce backlog and improve client support experience
• Developed centralized knowledge base and Cerner wide self-help tool

• Worked across multiple functional support groups to manage critical client support requests
• Established and maintain regular written and in-person communications with the client organization’s executives, department heads, and end users, regarding pertinent IT activities
• Acted as liaison between client and support groups and provide status updates to clients regarding support outcomes

• Managed IT staffing including operational and strategic planning, recruitment, supervision, scheduling, development, evaluation, hire, and disciplinary actions
• Oversaw provision of end-user services relating to asset management for IT hardware and software, including the Help Desk and technical support functions
• Managed the deployment and support of all IT systems, including telecommunications, servers, PCs, hardware, software, peripherals and office automation equipment

• Coordinated the activities of implementation team and external resources to ensure project timelines are maintained and completed as expected
• Teamed with sales to provide work effort estimates for RFC, RFQ and act as Pre-Sales Engineer
• Ensured that network device configurations were properly designed, documented, and maintained to support the IT control environment, including security protocols for the detection and prevention of unauthorized activity

• Conduct in-depth demonstrations of company products and services along with providing technical expertise to sales team and clients
• Wrote requirements documentation, system manuals, and change proposals, for point solutions
• Provided post installation cut over support and researched new and existing technologies in order to provide up-to-date comprehensive business solutions

1997 - 1999 - Reservist1999 - 2001 - Full Time2001 - 2003 - Inactive Reserve

Bachelor Of Science (Bs), Electronics Engineering And Technology, Graduated With Honors – Cum Laude

Various Leadership And Vocational Courses

Mechanical And Electrical Engineering, Joined The Military Before Completion