Dave Prior Email & Phone Number

Gold Coast, Qld, Au

Collingwood, Victoria, Au

Collingwood, Victoria, Au

Collingwood, Victoria, Au

• Owner of the Accounts Payable function for the Jetstar Group• Jetstar Business relationship owner with the offshore Accounts Payable outsourced provider, with indirect management of 20+ offshore employees• Managing a Continuous Improvement (Transformation) Program to innovate, simplify and automate the Accounts Payable function across the Jetstar Group, with a focus on (not limited to) Payments, Reporting, Systems, Processing & Reconciliations, while working to align our operations across the Qantas Group• Key focus on building strong relationships across all business units within the Jetstar Group and the Qantas Group

Collingwood, Victoria, Au

• Owner of the Accounts Payable function for Jetstar Airways, with significant influence into the Jetstar Branded Airlines in Asia• Indirect management of over 10+ offshore employees for Jetstar Australia and New Zealand• Actively supporting the implementation of the new eQ OWC Accounts Payable System across the Jetstar Group• Key focus on building strong relationships across all business units within the Jetstar Airways

Collingwood, Victoria, Au

• Completed the Jetstar Asia Accounts Payable Transition to an outsourced Accounts Payable operation.• Managing the Jetstar Australia and New Zealand Accounts Payable operations• Indirect management of over 10+ offshore employees for Jetstar Australia and New Zealand.• Primary focus was to stabilise and provide confidence to the business about the Accounts Payable performance and function, while establishing and implementing continuous improvement initiatives to standardise practices for future consolidation.

Collingwood, Victoria, Au

• Developed criteria and framework and supported the appointment of Vendor leadership roles within Manila (interviewed and made final decisions for hiring Team Leads).• Actively supported the Program Manager with key processes - scope and change control; schedule management; financial management; risk and issue management, and deliverable and management (through management of tailored project plans by airline).• Managed stakeholder relationships of the Jetstar Branded Airlines Chief Financial Officers and Financial Controllers, Jetstar Group Senior Management and Operational & Senior Management of our outsourced provider (Tata Consultancy Services) in Manila.• Creating and delivering transition, communications and change management strategies.• Prepared material for Executive Steering Committee meetings and Program Meetings.• Successfully delivered the benefits of the $4.5m Common Processes Program for the Jetstar Group.

Collingwood, Victoria, Au

• Managed stakeholder relationships of the Jetstar Branded Airlines - Heads of Departments, Senior Managers and Managers, Jetstar Group Head of Departments, Senior Managers and Managers, and Qantas Management.• Established, developed, coordinated and implemented Commercial Policies across the Jetstar Group of Airlines to better align and improve our customer experience.• Led the implementation of new initiatives that directly contributed to increased revenue and customer satisfaction for the Jetstar Group of airlines.• Most significant achievements have been: o Launch of Jetstar New Zealand Regionals with QantasLink o New Jetstar Group Pregnancy Policy o New Jetstar Group ‘Children Traveling Alone’ Policy o Actively altering and continuing to develop the Jetstar Group Disruption Management Policy to increase customer satisfaction through disrupts (NPS)

Collingwood, Victoria, Au

• Accountable for all complaints about Jetstar addressed to Qantas Group and Jetstar Group Executives.• Managed stakeholder relationships of the Jetstar Branded Airlines - Heads of Departments, Senior Managers and Managers, Jetstar Group Head of Departments, Senior Managers and Managers, and Qantas Management.• Investigated all complaints received with the appropriate different business units.• Trained and Developed staff to be able to perform first-call resolutions with premium customer complaints, while achieving a cost effective and positive customer recovery.• Conduct Quality Assurance on written correspondence and phone calls of Analysts• Weekly reporting for executive complaints to be sent to the Jetstar Group Executive Team, while using this for continuous improvement initiatives within the business.• Lead team discussions in weekly meetings on productivity and trends of complaints.

Melbourne, Victoria, Au

• Provide information on Superannuation, Investments, Insurance and Pensions.• Recognising client’s financial needs and referring to phone based advisors as required• Resolving complex enquires/complaints.• Liaise with different departments within Nab Wealth/MLC and external advisor dealerships• Assist with the development and ongoing support of colleagues.• Involved in project initiatives and working groups, such as Post Call Survey Development.

Collingwood, Victoria, Au

(Sep 2010 – May 2012 & May 2013 – Sep 2013)• Achieve cost effective and positive customer recovery to all customer complaints.• Conducting Quality Assurance on written letters by analysts.• Proactively managing customer communications during specific events (e.g. Volcanic Ash).Accountable for all complaints about Jetstar addressed to Qantas Group and Jetstar Group Executives.• Investigated all complaints received with the appropriate different business units.• Managed stakeholder relationships of the Jetstar Branded Airlines - Heads of Departments, Senior Managers and Managers, Jetstar Group Head of Departments, Senior Managers and Managers, and Qantas Management.• Respond, resolve and investigate all complaints received with the appropriate different business units.• Weekly reporting for executive complaints to be sent to the Jetstar Group Executive Team, while using this for continuous improvement initiatives within the business.

Master Of Business Administration - Mba, Business Administration And Management, General

Graduate Certificate In Business Administration, Business Administration And Management, General

Education record

Agile Project Management (Foundations)

Agile Project Management (Practitioner)