Using technology to ethically dispose of motor vehicle salvage.

I have been a member of the IAEA for a number of years and have worked through various roles with the assistance from the institute.This IAEA is an invaluable accreditation to hold that allows me to conduct my business in a professional mannerI have contributed regularly to the Assessor magazine in relation to IT and technology and conduct industry interviews with key figures, business and associations than can and do make a difference to our sector.In May 2015 I was elected to the national council of the IAEA to assist the stewardship of this institute with my colleagues around me.

Working with the Exectutive team to drive forward the five year plan for improvement and enhancement in the automotive sector with the leading institute for vehicle assessing.

Working with the core team to assist our membership by digitising the institute in a modern communicating commercial environment.

Working with key stakeholders to drive improvement in the market by addressing change.amber heights automotive consulting was founded on the need to enhance the offerings from the key customers it supports.Understanding markets - Changing minds....

Part of the set up team and innovation behind the Exceptional Repair program in the UK.Please visit www.exceptionalrepair.co.uk to find out more.

Go to www.schoolofthought.info to find out more.

Supporting the business growth and direction globally in its planned expansion in its automotive channels.As the Subject Matter Expert in automotive repair, I assist the business with its development and assist the understanding of the market, its operating conditions and potential avenues for improvement.Delivering true customer insight and assisting them in realising their full potential with truely digital solutions enhancing their own customers experience.

RightIndem is a white-label insurance claim platform, that works with insurers to enhance claimant's customer experiences.Responsibilities & DutiesDeveloping and implementing commercial strategies according to company goals and objectives aiming to accelerate growth.Conducting market research and analysis to create detailed business plans on commercial opportunities (expansion, business development etc.).Understanding the requirements of existing customers to ensure their needs are being met and serviced by our account management and support team.Acting to acquire new customers and managing client relationships (new and existing) with a global account management team.Collaborating with and coordinating diverse teams (marketing, sales, customer service etc.).Building and maintaining profitable partnerships with key stakeholders (both internal and external).Monitoring performance of commercial activities using key metrics and prepare reports for senior management (including Salesforce).Assisting in setting financial targets and budget development and monitoring with the support of the sales and account management team.

Actively supporting Optal's efforts as a specialist in the automotive insurance space, where the claims payments process is costly and overly complex.Utilising the past 20 years plus experience gained from working with technology companies in the service industry, in particular working to streamline the claims process for insurers and their customers, we aim to bring disruption to this space and provoke a better way of working.

Driving the future strategy for etwb and associated businesses bringing change to the automotive insurance claims market in the UK and Ireland.

Having both strategic and operational responsibilities as Head of Sales for the Bodyshop and Insurance sector at Glass's for UK and export markets, I play a fundamental role in developing future growth, providing vision with direction and leadership.The role heads up a Key Account Management and Commercial team, composed of threeSenior Key Account Managers, a commercial Manager for our eSalvage solution and a Network Manager who looks after our 100+ agents.KEY RESPONSIBILITIES:•Provide direction to the sector team and interdependent •Establish a key relationship with the market where the knowledge of the business and team are available to assist all customers, with Glass's being the preferred choice of provider.•Identify and meet sales opportunities, and strategically sell all Glass's offering intoprospective customers and markets meeting thier needs and delighting their users.•Identify and build new solutions to secure cost effective client revenues for the growth of the business.•Work closely with the members of the Sector team to ensure the most effective use ofresource is upheld to meet targets and objectives across sales•Collaborate with different stakeholders both in Sales business and within Eurotax group tomeet sales objectives.•Build key relationships and secure long term growth for the Glass's customer base through targeted relationship building and networking.•Develop, grow and accurately report the sales pipeline in Salesforce and progress information on all opportunities to the senior team.•Identify and pursue cross-sell opportunities of products where our technical expertise is required outside of sector.•Coach and train my team in - line with company and HR objectives.•Mentor new members to allow them to grow and flourish within the business.

A strong key account manager enabling links between the client and the company, anticipating and understanding the client's specific needs and offering solutions and services. The solutions are in the form of service information and data or a specific line of products and solutions from the global group. Currently managing various key and strategic clients for the business, in different industries, I am responsible for preserving the business within the account and generating new business to ensure that the company can move forward. My goal is to create credibility, build strong, lasting client relationships and earn the client's trust.Within my duties I analyze and adapt new strategies to react to changing business trends, and manage objectives and plans through a field team or through internal associates. As a Key Account Manager I am responsible for studying and understanding market trends and knowing how they affect my accounts, and help guide them through the pitfalls of the current market as a trained specialist.

As a business development manager I had the challenging task of identifying strategic business opportunities for the organization in order to generate revenue. This position required a person who had the ability to recognize opportunities, along with the sales experience to successfully negotiate and close deals.As a business development manager I was responsible for implementing the organization's business development strategy, identifying new business opportunities, maintaining key relationships and negotiating and closing business deals. This position had set financial targets that must be met in order for the organization to meet its projected revenue generation.Specific responsibilities for the business development manager included pursuing sales leads and prospective clients, building client relationships, delivering presentations and proposals, maintaining extensive knowledge of current market conditions, and negotiating and closing business deals. This position required extensive travel.

My key role within this subsidiary of Ford / Premier Automotive Group was to develop business relationships with Insurers and Work providers to bring a new dimension to the growing portfolio that Howard Basford offered.Other duties included overseeing a team of twenty four motor engineers over eleven repair sites for a volume repairer which was a subsidiary of Ford Motor Company, ensuring that accurate repair costs and instructions were issued to the relevant workshop areas within our business to build on profitability and performance within the group.Another key area of my expertise was used in the auditing of engineering and procedures, which requires development work and the use of change management to ensure that we achieve our set goals of expansion.Also, I have been involved in product development and testing for a large business partner who supply business software solutions to our industry, to develop an auditing system for repairers to sit along side the computerised remote estimating system we used.I have been responsible for developing a new software tool, which is able to prompt for associated parts, to ensure that the estimate produced by our team is as near to “right first time” as possible.We attempted to maximise our efficiency in this area to reduce the need for manual intervention within the repair process to enable a speedy, accurate and professional service to be provided.My duties also included all other aspects of day to day group management as part of the senior management team, which may be required in order that the group can achieve its set targets and performance at any time.

Primarily I was employed as a Regional Engineering Manager of a specialist team of twenty-two quality automotive engineer assessors for DW Norris, who provided a high level of service for our insurer clients on a nationwide basis. My many responsibilities varied from the effective auditing / allocation of networks and development of approved repair facilities for our work providers to direct contract business to, through to arbitration cases and court appearances as a professional witness. Along with the above, I had been assisting the parent company (CCC International) with the development of an on line estimating system “Pathways” and became involved in more than one project to aid with its development.The last six months of my employment with the company was spent working as a Business Development Manager, given the contacts that I had brought on as the business had grown.

Assisting in the development of an accident repair centre from almost nothing to become a class leader operating a twenty-four hour shift system with sixteen approvals for large insurers. Delivering labour sales in average of £90,000 per month. Personally obtaining accreditation for BS5750 / ISO9002, Ford Accident Repair Centre Status, VBRA & MVRA approval.