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Dave P. personal email
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Information Technology professional with 20 years experience. Supported computer and telecom networks for various organizations including colleges, engineering firms and e-commerce organizations. Enjoys improving upon systems and processes to streamline and improve the business.
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Senior Technical Support EngineerWorldcoinKennewick, Wa, Us
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Senior Technical Support EngineerTools For Humanity Jul 2022 - PresentSan Francisco, UsTFH builds tech for Worldcoin. Worldcoin is a new, collectively owned global currency that will be distributed fairly to as many people as possible. Worldcoin will launch by giving a free share to everyone on Earth. -
Senior Engineer / Service ManagerSurfs Up Fiber May 2021 - PresentLocal community based ISP providing reliable, high speed internet. -
Technical Support Engineer Iii (L5)Amazon Dec 2018 - May 2021Seattle, Wa, Us* Sr Tech for CS North America region including CS, Corporate and Specialty sites. * Co-led team of L5 engineers running innovation initiatives to aide in transition to Remote first support model. * Initiatives include "IT Support Contact Reduction" saving $760k in IT Support Engineer and $314k in Amazonian time, combined $1.074mm savings annually. * OE, Kaizen process improvement methods, data analysis, and working across global cross-functional orgs HR, CS, FC, Dev and IT.* Migrate services to AWS Cloud. Datacenter upgrades to improve network security. * Investigated and proposed solutions for Technical Call Quality issue impacting 67% of CS sites and adding 7.4% to call length. Presented to Sr. Leadership to get developer resources allocated to run a pilot and fix. -
Technical Support Engineer Ii (L4)Amazon Feb 2006 - Dec 2018Seattle, Wa, Us* Infrastructure / Local IT support for Customer Service center operations* Application Support for client side and web based applications.* Telecom support including PBX to VoIP Migration, optimize phone quality* Work with global teams to improve and optimize IT infrastructure.* Lean and Six Sigma principles applied to improve processes, system reliability and eliminate defects* www.amazon.com
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System AdminMid Columbia Engineering Feb 2004 - Feb 2006* Provided strategic IT support to engineering, recruiting, fabrication and corporate offices.* Improved telephone, network, servers, and website systems through upgrades and automation.* www.mcestaffing.com www.go2mce.com
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OwnerPurdy Media Networks Feb 2003 - Feb 2004• Network Support for local businesses• Provided consulting, installation and troubleshooting.
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System Admin - Assoc. EngineerM&D Professional Services Dec 1997 - Feb 2003* Provided engineering and computer support to engineering staff.* Ensured optimal operation of computer systems* Design and move of IT systems for two building relocations.* www.mdpsi.com
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Awu InternPacific Northwest National Laboratory Nov 1998 - Sep 1999Richland, Wa, Us* Developed capacity planning and resource management tools using Perl.* Build rack-based server for remote site, create as-built using Visio* Review existing code for Y2K date compliance issues* http://www.pnnl.gov/ -
Computer Lab Help Desk / TutorColumbia Basin College Jan 1997 - Sep 1998Wa, UsAssisted students in Computer Basics and Applications (Microsoft Office and WordPerfect) and Mathematics
Dave P. Skills
Dave P. Education Details
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Northwest Nazarene UniversityEngineering Physics -
Washington State UniversityElectrical Engineering
Frequently Asked Questions about Dave P.
What company does Dave P. work for?
Dave P. works for Worldcoin
What is Dave P.'s role at the current company?
Dave P.'s current role is Senior Technical Support Engineer.
What is Dave P.'s email address?
Dave P.'s email address is pu****@****zon.com
What is Dave P.'s direct phone number?
Dave P.'s direct phone number is (206)-266*****
What schools did Dave P. attend?
Dave P. attended Northwest Nazarene University, Washington State University.
What are some of Dave P.'s interests?
Dave P. has interest in Ultimate Frisbee, Internet, New Technology, Business.
What skills is Dave P. known for?
Dave P. has skills like Solution Selling, Management, Cloud Computing, Project Management, Enterprise Software, Account Management, Business Development, Strategy, Sales, Data Center, Troubleshooting, Networking.
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