Dave Ramsey Email and Phone Number
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Experienced Director Information Technology Services with a demonstrated history of successful leadership in the retail and healthcare industries. Skilled in Global Support and Operations, Vendor and Contract Management, and building high performing teams. Strong business development professional with an Executive MBA focused in Business Administration and Management from Arizona State University, W. P. Carey School of Business, Lean and ITIL v4 certified.
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Director, North America Resilience & Service ManagementNike Nov 2021 - PresentBeaverton, Or, Us
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Director Of Global It Service Desk & Wireless MobilityNike Feb 2016 - PresentBeaverton, Or, Us• Led seamless global transition of Nike’s IT Service Desk, Deskside Services and Retail Field Services to a new managed service provider, reducing costs while elevating quality to provide an elite user experience.“This is the third Service Desk transition I’ve been a part of in my career and this was by far the best I’ve seen.” – Jim Scholefield, former CIO • Consistently delivered record-breaking year-over-year employee engagement, with scores of 98% positive engagement.• Implemented proactive strategic solutions to effectively manage growth in demand for support services while driving down cost per contact by 30%. Examples include: Self-service password reset, AI-enabled Virtual Service Desk Agent, and Process automation.• Negotiated contracts and managed vendors to realize over $6 million in savings over a 4-year period.• Expanded wireless best practices and cost management tools from North America to global teams in 24 countries. • Provided thought leadership for peers and senior leadership to drive continual improvement.
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Director, It Service DeskBanner Health Aug 2003 - Feb 2016Phoenix, Az, UsBanner Health is one of the largest non-profit health care systems in the United States, with over 40,000 employees at 23 hospitals and multiple ambulatory clinics across 7 states. Banner has been recognized as one of the top ten Integrated Healthcare Systems in the nation by SDI and Modern Healthcare Magazine.Accomplishments • Led team of 60, providing 24/7, Level 1 support to all Banner employees.• Hired, trained, evaluated and retained a team of highly skilled employees, supporting 400+ applications, with an overall first call problem resolution rate of 75%. • Instituted metrics-driven staff performance assessment to assure customer satisfaction and incident resolution goals were met or exceeded while controlling staffing costs.• Implemented a web-based incident management solution based on ITIL best practices to measure and drive I/T efficiency. • Implemented and successfully promoted multiple customer self-service tools, reducing Level 1 call volume by as many as 60,000 interactions annually.• Collaborated with other I/T groups to deploy innovative technology solutions to control costs while improving the quality of operations. Examples include: a fully automated notification and escalation system integrated with I/T's incident management application to reduce customers' wait for service and reduce Level 1 support time by as much as 3 minutes per interaction, and a phone system with intelligent routing used to prioritize physicians and other VIP callers, minimizing delays to reach support and connecting callers to the staff most qualified to address their issue. • Consistently met department and project budget targets and managed projects to ensure deliverables were completed on schedule. • Created service level agreements for I/T and vendor interactions and actively monitored subsequent performance to ensure obligations were met.
Dave Ramsey Skills
Dave Ramsey Education Details
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W. P. Carey School Of Business – Arizona State UniversityGeneral -
University Of Illinois Urbana-ChampaignPsychology
Frequently Asked Questions about Dave Ramsey
What company does Dave Ramsey work for?
Dave Ramsey works for Nike
What is Dave Ramsey's role at the current company?
Dave Ramsey's current role is Director of North America Resilience & Service Management.
What is Dave Ramsey's email address?
Dave Ramsey's email address is da****@****lth.com
What is Dave Ramsey's direct phone number?
Dave Ramsey's direct phone number is +160274*****
What schools did Dave Ramsey attend?
Dave Ramsey attended W. P. Carey School Of Business – Arizona State University, University Of Illinois Urbana-Champaign.
What skills is Dave Ramsey known for?
Dave Ramsey has skills like Healthcare Information Technology, Process Improvement, Project Management, Hipaa, Leadership, Healthcare, Ehr, Itil, Software Documentation, Emr, Program Management, Change Management.
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