Dave Recker Email & Phone Number

Phoenix, Arizona

Charlotte, North Carolina, Us

• Interface with customers and suppliers on quality issues, taking appropriate actions to contain nonconformances, conducting problem investigations and driving problems to resolution.• Initiate and manage investigations into customer complaints and product returns, driving Root Cause Corrective Actions to improve processes and systems contributing to cost of quality.

• Managed 50 commercial properties, acting as liaison between tenants and property owners• Wrote and managed lease agreements and addendums, enforcing rent collection, late fees, rate increases, and property taxes• Maintain properties by addressing tenant complaints, completing repairs, contracting landscaping and maintenance companies, enforcing rules of occupancy, and enforcing tenant compliance to city ordinances• Secured properties by contracting with security service, maintaining security devices; establishing and enforcing precautionary policies and procedures, and responding to emergencies.

• Managed UTAS Supplier performance to meet Airbus production requirements. • Achieved 40% delivery performance improvement by deploying standard operations tracking tools (Line of Balance, WIP tracking, etc.)• Managed quality and delivery investigations to uncover cause(s) of poor performance; managed improvement activities.

Charlotte, North Carolina, Us

• Managed quality related investigations for products built in the US, Canada, Singapore, and Malaysia; responsible for Gulfstream, Embraer, Dassault, Bombardier AgustaWestland, Boeing, and Airbus• Acted as single point of contact for communication between Malaysia, Singapore, and Phoenix Aerospace Quality Engineers• Project Managed actions of Engineering teams investigating quality failures and concerns• Achieved 35% PPM reduction, and reduced quality rejections by 20% for assigned customers• Managed investigative teams of Suppliers, Product Engineers, Logistics, ISC Leaders to determine root cause and corrective actions of product design, test, and manufacturing processes.

Charlotte, North Carolina, Us

• Managed investigation and resolution of customer requested Avionics technical inquires.• Provided real-time customer assistance for hardware and software failures by interpreting repair manuals and documentation.• Acted as Liaison between customers, Product Support Engineers, Field Service Engineers and all internal Customer & Product Support operations.• Trained customers on installation and use of aircraft operational and troubleshooting software

Charlotte, North Carolina, Us

• Managed publication of Boeing and Airbus aircraft manuals and service documents• Performed on-site customer visits for clarification of document requirements• Managed $2M annual budget, balancing customer requirements against department and organizational goals • Engaged Product Engineering, Field Service Engineers, Repair shops ensure complete and effective publications• Managed publication vendors through accountability meetings to ensure on-time delivery

Charlotte, North Carolina, Us

• Acted as primary customer contact for avionics related inquires for customers throughout the Americas, Europe, and Asia-Pacific.• Served as liaison between Program Management, Project Management, Operations, and Engineering teams.• Lead multi-organizational team investigations for resolution of product and logistical support failures and inquiries.• Provided Project Planning for technical and logistical support for Program Management.• Performed on-site customer visits; conducted Voice of the Customer interviews and managed resolution of concerns. • Acted as liaison between Customers, Product Support and Field Support Engineers on design and test matters.• Managed Service Requests, Service Related Difficulties, and Customer Satisfaction Boards.• Managed Engineering and Operations resources, facilitating team alignment and support to complete projects.• Provided technical support to Program Management, Sales and Marketing in support of contract negotiations.• Performed root cause failure analysis; ensured completion of immediate and systemic actions.• Managed and coordinated resources responsible for retrofit, modification, development, flight test, field maintenance, new product entry-into-service, and warranty and claims processing.• Created and delivered status reports to customers and Program Management. • Developed resolution of issues to meet productivity, quality, and customer needs.

Charlotte, North Carolina, Us

• Managed, motivated and coached a team of 80 employees to support business operations• Managed annual revenue of $400M. Responsible for inventory and quality of product deliveries.• Responsible for employee hiring, firing, training, safety, skill development, performance management, conflict resolution, and adherence to policies and procedures• Motivated cross-functional team to reduce delinquency from more than $6M to under $100K in 7 months.• Improved quality and productivity through process improvements, continuous improvement, 5S, and standard work.

Charlotte, North Carolina, Us

Tech Associate Principal Lead Technician responsible for all products in the Computers department including Data Acquisition Units, Integrated Avionics Computer Assemblies, Heads-Up Displays, Fault Warning Computers, Symbol Generators, Multifunction Generators, Fly By Wire, Strap-down Attitude and Heading Reference Units, Navigation Computers, Symbol and Multifunctional Generators. Test / troubleshoot multiple Electromechanical Indicators. Supported Incoming Inspection, ensuring electronic and mechanical components meet manufacturer’s design specifications. • Improved test processes by analyzing and correcting problems associated with the Integrated Test procedures. Documented and rewrote engineering automated and manual test procedures. • Planned and coordinated work requirements to achieve the production goals • Responsible for training new technicians on all products and processes. • Received numerous awards for meeting or exceeding production goals and objectives.• FAA Repairman Certified

Randolph Afb, Tx, Us

Proudly served in the US Air Force supporting test, troubleshoot, and repair of airborne equipment on KC-135 and B-52 aircraft. Products included Radar, TACAN, VOR, Rendezvous Beacon, and ILS systems.