Dave Renner Email and Phone Number
Dave Renner work email
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Dave Renner personal email
Customer focused and technology driven Technical Account Manager working to deliver an innovative and scalable Managed TV service offering across tens and hundreds of cable and telecom oriented ISPs in the United States, Canada, and beyond.Innovative and results-driven Technical Account Management with Operation Program Manager and Director\Manager of Support experiences focused on achieving exceptional results in a fluid environment that demands continuous improvement. Over a decade of experience managing Microsoft and Media-focused support teams with a focus on telecom operators.Experience in both driving and responding to sales opportunities, trends, and forming partnerships with key business associates to exceed client expectations. Recognized for building cross-functional teams that share best practices and leverage world class methodologies to best serve the corporate mission.
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Principal Technical Account ManagerXperi Inc.Plano, Tx, Us
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Technical Account ManagerMobitv Oct 2018 - PresentEmeryville, California, Us -
Operations Program Manager, Business Unit Media, Tv&MediaEricsson Jun 2014 - Oct 2018Kista, Stockholm, SeEnsure collaboration and continuity of high quality customer support delivery with internal support managers, service delivery leads, service sales leads, and business unit leadership. Enabled the merging of multiple business support lines into a single coherent operating unit using consistent tools and processes. Played a key role in incorporating three acquired business lines; Mediaroom, Reach (Azuki), and Envivio into Ericsson’s support tools and models since 2013. Project Manager and member of three (3) person team for ServiceNow® (SNOW) migration tying together three business lines into the larger BU Media organization, with a focus on streamlining processes and standardizing on SNOW for single solution Incident/Problem Management, Contract Management, Offering and Asset Management. Additionally, managing legacy SAP Incident Management solution operations for three (3) additional business lines migrating to BU Media. -
Mediaroom Support Americas - Team Manager / Director, Buss Tv&MediaEricsson Sep 2013 - Jun 2014Kista, Stockholm, SeSince 2005 I have been involved in or provided resources for the commercial launches of the Mediaroom solution at AT&T and our other Operators. Helping hire, develop, and manage the team supporting the Americas. My team delivers Mediarom Support for all of our Mediaroom TV Operators and Partners in the Americas collaborating with our teammates in Europe, Asia, and onsite at our Canadian operators. This group of people have been responsible for the continued growth and success of Ericsson's IPTV product, Mediaroom. Serving over 10 million subscribers with advanced secure digital entertainment-oriented content delivery with a modern and extensible UI, across a growing number of STB's and OTT devices.We enable our Operators and Partners through an extensive, regularly updated training catalog along with solution health checks and other proactive services developed by our team members to drive down needless service faults and drive operational maturity ensuring our Operators customers receive the best TV and entertainment experience available.Enabled the smooth transition with minimal attrition as we were acquired by and then I worked as part of the integration team to ensure continuity of service for our operators.
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Premier Field Engineering - Team Manager - Mediaroom AmericasMicrosoft Jan 2006 - Sep 2013Redmond, Washington, UsManaged a team of onsite Mediaroom/IPTV Support Engineers for a large telecommunications provider who support the customer's NOC Operations staff running an IPTV platform in more than 60 US cities. Dotted line management responsibilities for Phone Queue and Escalation Engineering engineers serving all of our customers in the Americas. Part of global virtual management team for Mediaroom serving the largest Telecom companies using Microsoft's IP-based TV delivery platform. -
Premier Dedicated Technical Account ManagerMicrosoft Nov 1998 - May 2008Redmond, Washington, UsWorked primarily on site in IT HelpDesk Call Centers or Telecommunications IT Operations Centers managing day to day support engagement from simple break/fix issues, mission-critical service outages, project participation, service improvement and training/skills transfer for my customer(s) IT staff.
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Systems Analyst IiNationsbank - Wealth Management Apr 1997 - Nov 1998Charlotte, Nc, UsResponsible for PC replacement and Windows NT 4 workstation upgrade for Wealth Management staff and brokers in the Texas region, prior to Bank of America's acquisition of Nationsbank. Project team member, project team lead for after-hours migration activities and responsible for management of project contractors. -
Support EngineerMicrosoft May 1995 - Apr 1997Redmond, Washington, UsResponsible for inbound phone queue corporate/enterprise technical support for a variety of Microsoft OS's from DOS 6.x to Windows NT 4.0 (Server & Workstation). Specialities included Setup, Application support, and 3rd party hardware support. Additionally performed 24x7 shift work supporting customers during maintenance windows.
Dave Renner Skills
Dave Renner Education Details
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University Of Wisconsin-StoutTechnology Education/Communications Technology
Frequently Asked Questions about Dave Renner
What company does Dave Renner work for?
Dave Renner works for Xperi Inc.
What is Dave Renner's role at the current company?
Dave Renner's current role is Principal Technical Account Manager.
What is Dave Renner's email address?
Dave Renner's email address is da****@****zon.net
What schools did Dave Renner attend?
Dave Renner attended University Of Wisconsin-Stout.
What skills is Dave Renner known for?
Dave Renner has skills like Iptv, Troubleshooting, Management, Team Management, Technical Support, Cloud Computing, Windows, Customer Satisfaction, Integration, Telecommunications, Customer Service, Virtualization.
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