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Dave Rocha is a Co-Founder at Launchpad for Coaches. He possess expertise in leadership, zendesk, merchant card processing, twilio, software prototyping and 54 more skills. He is proficient in Portuguese and English. Colleagues describe him as "I'm happy to recommend Dave Rocha, who served as the Director of Customer Success at Treez. Dave's impact on our organization was multifaceted. During his tenure, he played a crucial role in helping Treez achieve a position on the Inc. 5000 fastest-growing private companies list for two consecutive years. Dave's strategic approach to customer success and his ability to drive revenue expansion were instrumental in our growth. His leadership in developing and managing a national post-sales customer journey significantly improved our operations. Moreover, his ability to diagnose business objectives and deliver strategic solutions made him an invaluable asset to our organization. I highly recommend Dave for any role where strategic thinking, customer success expertise, and exceptional leadership are valued.", "I loved my time working with Dave at Treez. Dave brought deep curiosity about problems and an ability to distill them and solve them. He took on one of the most challenging roles in our company with confidence and improved all aspects of the department. Dave’s strategic thinking and commitment to excellence made him the face of Treez to our customers. His dedication to delivering best-in-class support significantly enhanced our reputation in the industry. I highly recommend Dave. He will help you remove obstacles and grow your business.", and "I've had the pleasure of working along side Dave at Treez for the last 4 years. Not too long after being hired, an opportunity presented itself for him to take over as the Director of our Customer Success team, one of the most challenging roles at our company, especially considering being an early stage SaaS startup in Cannabis Retail. Dave not only took the reigns with confidence, hired/ trained much of the talent across our AM, Implementation and support departments and made many extremely difficult decisions that has set the foundation and allowed Treez to scale to where we stand today. Not only did he pioneer many of the different processes, but most importantly he was the face of Treez to our customers, and has allowed us to achieve some of the best in class support accolades and reputation that many know Treez by today. I recommend Dave in the highest capacity, as he has not only contributed significantly to our success over the last several years, but has set the bar extremely high for others to follow."
Launchpad For Coaches
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Co-FounderLaunchpad For CoachesDavis, Ca, Us
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TravelCareer Break Feb 2024 - Present- Traveled for months to Portugal & the Azores to explore and see family- Volunteering with UC Davis as a mentor for entrepreneurs - Helping family & friends with business needs: Launching CPG business, building websites, & improving technology stacks- Contract with SMB owners & startups to optimize CX, build marketing funnels, & run digital advertising efforts
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Director Of Customer SuccessTreez Inc. Feb 2021 - Feb 2024San Francisco, California, UsRole encompasses driving revenue expansion, retention, activation across core POS, e-Commerce, data API, inventory management, payments, partner integrations, & analytics (Domo) in new, & growth markets. Built, led, and directly managed multiple success teams (activation, revenue, retention, support) while spearheading recruiting, employee onboarding, & delivering on client objective tracking, support enablement, & self-service projects. Deliver & accountable for driving 120%+ NRR, 88% client retention, & reduced time to revenue recognition. -
Cx LeadTreez Inc. Oct 2019 - Feb 2021San Francisco, California, Us- Defined and deployed support, onboarding, & customer success roles & KPIS to optimize employee output & deliver over 200% goal attainment quarter after quarter.- Developed national post-sales customer journey, minimizing time to value and time to revenue recognition by 60 days- Streamlined processes & modeled capacity to optimize resource allocation and double activation output without increasing headcount- Partnered with product to establish the core metrics and dashboards that were used to determine the health/success of our clients and the impact of our initiatives. - Spearheaded the design & deployment of an internal and external LMS MVP, which led to over 3,000 training hours being saved in just 6 months. -
Growth, Operations, & Customer SuccessConsulting Apr 2018 - Oct 2019Helping pre-seed & early-stage companies with market validation and scaling revenue retention operations. - Set up support automation for a venture-backed direct-to-consumer beverage startup to allow handling of 100 tickets/daily- Helped prototype, validate, and test solutions and positioning, which led to over $100,000 in engineering cost savings- Deployed internal onboarding programs, content, & graphic design to scale hiring programs & capacity.
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Director Of Customer Success - Saas & PaymentsMykaarma Mar 2015 - Apr 2018Long Beach, Ca, UsmyKaarma is a market leader in communication and payment software systems for the automotive vertical which was ultimately acquired for $150m+. Owner of all core retention KPIs, strategies, & initiatives. - Developed the strategy and prioritization framework that helped the business get to ~$10mm ARR and 70+ employees.- Increased monthly CSAT from 95.3% to 99.1% in 7 months- Decreased time to revenue recognition by 56 days in 6 months- Directly managed 12 support-operation reports- Responsible for project management of major car manufacturer contracts that led to a 2x increase in myKaarma revenue in less than 12 months
Dave Rocha Skills
Dave Rocha Education Details
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California State University, ChicoEntrepreneurship/Entrepreneurial Studies
Frequently Asked Questions about Dave Rocha
What company does Dave Rocha work for?
Dave Rocha works for Launchpad For Coaches
What is Dave Rocha's role at the current company?
Dave Rocha's current role is Co-Founder.
What is Dave Rocha's email address?
Dave Rocha's email address is da****@****ail.com
What is Dave Rocha's direct phone number?
Dave Rocha's direct phone number is +120947*****
What schools did Dave Rocha attend?
Dave Rocha attended California State University, Chico.
What are some of Dave Rocha's interests?
Dave Rocha has interest in Football, Emerging Markets, Wake Boarding, Disc Golf, Snow Boarding, Basketball, New Technologies, Music, Creative Writing.
What skills is Dave Rocha known for?
Dave Rocha has skills like Leadership, Zendesk, Merchant Card Processing, Twilio, Software Prototyping, Slack, Recruiting, Jira, Mac Os, Project Management, Sql, Lean Management.
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