Dave Rouse Email & Phone Number

Oklahoma City, Oklahoma, Us

Colorado Springs, Colorado, Us

• Responsible for all activities related to SharePoint system administration for the NORAD USNORTHCOM Information Technology Service Management (N2NOMS) contract.• Responsible for the installation, maintenance, configuration, and integrity of all system components such as SQL, Active Directory, DNS, Load Balancing, and Cluster Services for medium and large enterprise systems over multiple network enclaves for On-Prem, High Availability, Hot Site Disaster Recovery, SharePoint enterprise systems.• Implement SharePoint system enhancements and best practices for improving the reliability and performance of the SharePoint systems including tier 1,2,and 3 support.• Ensure long-term requirements of systems operations and administration are included in the overall systems planning.• Responsible for generating, coordinating and adhering to strict Change Management activities.• Responsible for team building and technical leadership among System Admins, SharePoint SCAdms and Development teams.• Responsible for implementing Security Technical Implementation Guides (STIGs) for standardized secure installation of CLASSIFIED and UNCLASSIFIED enclaves. aka DISA STIG

Colorado Springs, Colorado, Us

• Responsible for all activities related to SharePoint system administration for the NORAD USNORTHCOM Information Technology Service Management (N2ITSM) contract.• Responsible for the installation, maintenance, configuration, and integrity of all system components such as SQL, Active Directory, DNS, Load Balancing, and Cluster Services for medium and large enterprise systems over multiple network enclaves for On-Prem, High Availability, Hot Site Disaster Recovery, SharePoint enterprise systems.• Implement SharePoint system enhancements and best practices for improving the reliability and performance of the SharePoint systems including tier 1,2,and 3 support.• Ensure long-term requirements of systems operations and administration are included in the overall systems planning.• Responsible for generating, coordinating and adhering to strict Change Management activities.• Responsible for team building and technical leadership among System Admins, SharePoint SCAdms and Development teams.• Responsible for implementing Security Technical Implementation Guides (STIGs) for standardized secure installation of CLASSIFIED and UNCLASSIFIED enclaves. aka DISA STIG

Troy, Michigan, Us

CME AmericaResponsible for the installation and configuration of a new On-Prem, High Availability SharePoint 2016 Farm. SharePoint configuration, site creation, and administration. Managing and deploying site collections, custom builds, and web applications. Identifying risks and making recommendations for best practices. Created and deployed InfoPath forms and SharePoint designer workflows. Provided Farm installation and configuration documentation and hand-off training to local staff administrators.

Menlo Park, Ca, Us

USA Wrestling - ContractorAssist the organization with Office 365 and SharePoint Online configuration and migration. Created and deployed Info-path forms and workflow approval processes in SharePoint.

Hanover, Md, Us

• Harris Corporation - Nov. 2015 to Mar. 2016 - Systems Architect - Project Eng.Responsible for the design, installation, and operational acceptance for the TMT upgrade project. Provided in-depth knowledge and technical expertise in the areas of system administration and maintenance for Windows Server, SharePoint, SQL, and Microsoft Dynamics CRM.Responsible for creating, maintaining/updating technical documents (SDP, RDP, SVAT plans, BOMs, diagrams, etc.) and ensure they are developed and adhere to strict output specifications, meet project requirements, and written at high engineering level.Responsible for generating and coordinating Change Management activities as requiredEvaluate vendor products and recommend purchases consistent with the organization’s short and long-term objectives• City of Colorado Springs - Sept. 2014 - Sept. 2015 - SharePoint AdministratorSupport the installation, configuration, and organization of an Enterprise Document Management and Workflow System across all City departments using Microsoft SharePoint 2007.Provide day-to-day administration and support of SharePoint 2007, including troubleshooting, monitoring, and problem resolution.Application security process, user setup, group management, role privilege definition, and assignment and security permissions.Support City departments in migrating from on premise SharePoint 2007 to SharePoint 2013 in Office 365 and Azure based SharePoint. To include support for Office 365 setup and configuration. Maintain SharePoint processes/procedures and user training materials.Configure and maintain document libraries, forms, web parts, workflows , templates, enterprise lists, site structures, and site collections.Administer the current SharePoint 2007 site until the new SharePoint 2013 site is deployed.

Mclean, Virginia, Us

• National Park Service • Perform installation, maintenance, and administration of Microsoft SharePoint Server (2010/2013) Microsoft SQL Server (2003/2008/2012), Internet Information Services (IIS) (6 & 7), Windows Server (2003/2008), and Windows file shares and Windows NTFS permissions within a large enterprise environment.• Work with global active directory groups, and local security groups.• Writing scripts using Windows PowerShell for automated of server maintenance, monitoring and tasks.• Microsoft SQL Server database management software. Determine the physical structure of the database considering factors such as access methods, frequency of access, storage media, data volatility and search strategies; determining the physical storage requirements based on volume of data and anticipated growth; ensuring that backups of the database are performed and that they complete successfully; monitoring logs for operational and security event notifications. • Microsoft SharePoint Server (2010/2013). Complete Farm rebuilds of all the 2010 and 2013 Test/Dev farms in preparations for migration. Performed test migration strategies from 2010 to 2013. • Co-Admin with Office 365 and SharePoint 2013for NPS pilot evaluation program. Wrote PS Scripts to automate User and Mailbox creation. Configuration of Outlook client to Office 365.

Menlo Park, Ca, Us

• US Olympic Committee – Assisted in the competition of a site project consisting of a custom user registration and data collecting using InfoPath forms and workflow processing in SharePoint.• Morning Star Elevator - Setup and configured SharePoint online and Office 365 to enrich their team building and communications between multiple locations to include configuring their MS CRM online to use SharePoint as a document repository.

Colorado Springs, Colorado, Us

SharePoint Administrator• Responsible for a fully configured & documented SharePoint 2010 Production farm• Setup a complete 3 tier production farm with complete high availability failover and MS NLB• Migrated Site Collection and Sites from SharePoint 2007 to 2010 using the database attach method.• Separated departments to be hosted in their own site collection and some to their own content DB.• Provided full documentation for system installation and configuration.• Integrated with active directory for access through security group structure.• Provided some custom branding and design work through custom CSS and the Master Page.• Developed and implemented backup/restore recovery procedures using site collection backup and restore.• Also setup a matching Stage and Test environment with copy of Production content• Provided all end user training and resolved all support issues.• Created solutions to move the organization off of local file shares and into SharePoint.• Championed and engaged customers in setting up Team and Project SitesEducation Administrator• IIS configuration, NLB configuration, SQL database backups and restores of 3rd party PHP and .NET applications.• Data manipulation using SQL Management Studio and ad-hoc scripts• Resolving 2nd & 3rd Level support calls and training first level support personal.• Systems included Virtual Machines of Windows Server 2003, & 2008, IIS 6&7, SQL 2008, with failovers and NLB.• Some travel required to support local environments and to administer local competitions by creating a local isolated LAN with a Laptop Server.• Also tasked with some mild modifications to PHP pages to enhance security, functionality, or branding. • Responsible for changing backup tapes and making sure backups jobs where running as designed.• Responsible for writing and updating installation and support documents.• Performed other related duties as assigned or requested.

Colorado Springs, Colorado, Us

System Support Specialist• Provided technical support through troubleshooting and knowledge of computer hardware and software.• Desktop & Laptop Rollouts, Rebuilds, Backups, Refreshes, to include external peripherals.• Software configuration, troubleshooting & training for many proprietary applications.• Active Directory & Exchange email account creation.• Active Directory distribution and security group management.• Configuration of map drives and remote libraries.• Virus, Spyware/Malware removal.• Deleted file retrieval.• Provided 2nd level troubleshooting for system outages.• Provided telephone & remote access support for various software products which include JA proprietary applications, Microsoft Office products, Remote access through VPN, file transfer and printing.• Made call routing decisions based upon advanced service contract level, hardware, and software.• Provided warranty/service contract administration and maintenance of leased and owned equipment.

Us

• Provided telephone and remote support for Retail Credit Card Systems.• Worked with customers and system engineers with installations, outages and defected hardware.• Troubleshooting by following transaction trails through application logs and database entries.• I worked with SQL Management Studio and ad-hoc scripts to monitor transactions through proprietary applications.• I was responsible for monitoring Data Center support systems and Customer Site support on a 24/7 support level.• I maintained documentation for all Production and Customer Support issues.• I was responsible for testing, repairing, inventory, shipping of various models of VeriFone terminals

Houston, Texas, Us

- Working as a Microsoft help desk service agent, I provided telephone and remote support for Microsoft Employees.- Provided Tier 1 and Tier 2 support on Operating Systems, Internet Explorer, SharePoint, and Network connectivity issues.- I maintained documentation and service tickets for customer issues.- Maintained a strict SLA for TTR, TTE and CSAT.

- Provided technical support through troubleshooting and knowledge of computer hardware and software.- Desktop & Laptop Rollouts, Rebuilds, Repairs, Backups, Refreshes, to include external peripherals.- Memory upgrades, hard drive, motherboard and Laptop screen replacements.- Obtained Dell Desktop Certification.- Software configuration and troubleshooting- Worked with OEM Intel-based PC’s (Dell, HP, and Toshiba) with MS Windows (95/NT/2K/XP) and MS Office Suite.- Virus, Spyware/Malware removal.- Made call routing decisions based upon service level agreements for hardware and software.- Provided warranty/service contract administration and maintenance of equipment.