Dave Schlesinger Email & Phone Number

North Las Vegas, NV, US

Las Vegas, Nevada, United States

• Lead multi-year software implementation/integration projects from conception through design, build, test, and deployment/adoption, including:
• Responsibility for scope, schedule, budget/financials, risk and issue management, internal teams, partners, ensuring milestones are hit and quality deliverables are delivered.
• Lead cross functional project teams with IT and business representatives of 25-100 providing weekly and monthly reporting at a stakeholder level.
• Customer relationship and satisfaction
• Manage multiple partners

Remote (based In North Las Vegas, NV)

Effectively and profitably led numerous simultaneously running consulting and software development projects across a portfolio of customers, Agile and Waterfall, software development including bleeding edge, resulting in consistent project successes including high customer satisfaction scores and consistently higher than estimated project margins..

Anchorage Alaska

Senior Project Manager for Lawes P.M.O.-"We Make Pigs Fly" Managing simultaneous project implementations of video teleconferencing technology upgrades, total budget over $1 million. Responsible for creating project execution process, project charter, project scope, work breakdown structure, project schedule, external RACI charts, communications management.

Anchorage, Alaska Area

Manager of busy I.T. department with client base of approximately 60 small to medium sized businesses. Responsible for risk management and mitigation including security and backups, day to day management of operations. Managed and responsible for recruiting, hiring and coaching nine direct reports consisting of 2 Senior Systems Administrators, 6 Systems.

• Reduced costs while ensuring successful fulfillment of Statement of Work (SOW) for Desktop and network services being delivered to 12,000 desktops, including mission critical functions.
• Provided strategic advice and counsel to executives and top management
• Chairperson and leader of daily cross-functional service review meeting
• Ensured continuous improvement in service metrics as measured by Service Level Agreements' (SLA). No SLA penalties were incurred during my tenure
• Member of Change Management Review board.
• Implemented high profile projects including Case Management

• Created and implemented technician training programs for asset management and ticket updating efforts, resulting in 20% improvement of accuracy of asset updates and 23% increase in ticket updating, bringing both above.
• Created new processes and process library for queues during 8,000 desktop expansion of support for Sempra Energy, resulting in exceeding 99.5% S.L.A.'s for six consecutive years on $70M Fortune 500 Sempra account

@Backup/Skydesk, an online storage and backup startup service providing individuals and businesses with secure solutions to protect and migrate data. (9/99-6/01) In addition to frontline technical support, trained, helped staff, and managed busy call center for online storage company. Results: Ø Achieved 30% reduction of incoming phone calls with creation.

Technical Support Specialist Community Care Network (CCN) (now First Health) one of the nations’ largest PPO health care organizations’ (8/98-9/99) Resolved average 45 calls per day at busy 3 person help desk supporting 3,000 internal users nationwide to resolve connectivity, password resets, new accounts, telecom, ordering new software and hardware, and.

Aspen, Colorado

Resident/general manager the Christmas Inn (now called the Annabelle Inn), a 36 room property on Main Street in Aspen, Colorado. Responsibilities including managing housekeeping and front desk staff, occupancy and financial performance, handling guest issues and challenges, responsible for all maintenance of property and working with contractors as.

B.S., Business Administration

Activities and Societies: Golden Key Honor Society, Phi Alpha Kappa Honor Society, President's Scholarship for Academic ExcellentEarned my.

M.B.A., M.B.A. With Focus On Information Technology

Earned my MBA with a focus on Technology Management.