David Sergeant's Location
Oceanside, California, United States, United States
David Sergeant's Contact Details
David Sergeant work email
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David Sergeant personal email
n/a
About David Sergeant
I have a proven track record of analyzing customer needs, product reliability and performance, troubleshooting faults, communicating with technical teams, and delighting customers. With 20+ years of combined presales, product support and integration experience, I’m especially well-versed in bridging the communication gap between technical developers and non- technical clients, and in onboarding new team members.
David Sergeant Work Experience Details
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Senior Solution ConsultantOpenenvoy Jun 2023 - PresentSan Mateo, California, Us -
Senior Sales EngineerInstabase Apr 2022 - Feb 2023San Francisco, Us -
Solutions EngineerHyperscience Sep 2021 - Mar 2022New York, New York, UsHyperscience modernizes mission-critical processes and operations for Global 2000 organizations and governments. Since 2014, Hyperscience’s automation technology has helped data-centric companies parse through vast amounts of unstructured inputs and raw information to get to swifter and smarter business outcomes. Through the Hyperscience Platform, enterprises are empowered to transform their operations, and drive operational efficiency as well as human productivity by fully unlocking the power of their data. -
Sr. Solutions EngineerBlue Prism Mar 2019 - Sep 2021Windsor, Connecticut, Us -
Sales EngineerKofax Sep 2015 - Mar 2019Irvine, California, Us -
Solutions Architect - MobileKofax Sep 2015 - Jul 2017Irvine, California, Us
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Manager, Customer SupportMitek Systems Inc. Nov 2011 - Sep 2015San Diego, Ca, Us• Level 3 support for the leading provider of mobile check depositing software.• Primary support to 20 partners and over 3500 institutions, including all of the top ten US banks.• Serve as the point-person in customer escalations; coordinating teams and managing customer expectations.• Developed custom scripting for web services performance testing and log analysis.• Created system for image analysis, generation and inter-version A/B testing with statistical analysis.• Provided end user and corporate tech support via phone, email and web portal. -
Sr. Support EngineerKofax Jun 2009 - Nov 2011Irvine, California, Us• Level 2 support for the leading provider of capture driven business process automation solutions.• Troubleshooting complex interactions between in-house and third-party software using logging, ProcMon, SQL tracing and any other resource available to define and describe the scope of software issues.• Served as the point-person in customer escalations; coordinating teams and developers as well as managing customer expectations.• Provided end user and corporate tech support via phone, email and web portal using tools such as Webex.• Mentored and trained team members in new software and technologies as well as policies and procedures.
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Product SpecialistHershey Technologies Apr 2006 - Jun 2009• Onsite and remote product support for document capture and document storage software.• Design, installation and training of workflows to improve paper management using: Kofax Ascent Capture, Cardiff Teleform, Liquid Office, EMC Documentum, Application Xtender and XenDocs.• Advanced capture solutions – invoice and sales order processing with Kofax Transformation Modules.• MFP integration in to the document capture process.• Technical Sales Support for imaging applications and hardware.• Level 2 and 3 technical support for COTS and in-house software.
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Director Of OperationsCampuslink Inc. 2004 - 2006● Responsible for the maintenance of large computer based kiosks systems at 30+ University campuses nationwide.● Product Management liaison to University personnel including both Marketing and IT contacts● Project Management for the design, fabrication and installation of new installations● Part of Executive Management team preparing company for incremental funding opportunities or acquisition.
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Programmer Analyst IiUcsd Cancer Center 2001 - 2004La Jolla, Ca, Us● Developed collaborative web tools and telephony applications for a multinational screening and eligibilityboard involved with an international pharmaceutical company.● Development of local bone marrow transplant tracking and reporting database application.● Created palm application that synchronizes over the Internet to provide local doctors up to the minute information on open clinical trials● Extended the web based Clinical Trials Information System● Participated in weekly status and planning meetings● Provided support for over 250 Principal Investigators across 23 different departments and 20 locations.● Routine use and administration of Visual Basic, Access Data Projects, ASP, AppForge, SQLServer, IIS, Active Directory, MS Exchange Server -
Cfo, DbaS3 Web Design 2000 - 2003● Co-wrote business plan for new corporation, secured startup capital● Performed corporate filings and compliance checks● Responsible for keeping accounting records and processing payroll● Interviewed clients and surveyed corporate needs to develop software requirements● Database integration of web sites using Oracle, SQL Server, Access, ASP and Cold Fusion● Application programming using Visual Basic, SQL Server and Oracle● Performed as Oracle DBA, SQL Server DBA for clients
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Network AdministratorColleges.Com 1998 - 2000● Design and build-out of corporate offices, LAN and server farm● Database integration, web programming and utility programming● Ensured high availability of web site and database - 24x7 monitoring● Compiled monthly, weekly and ad hoc reports, projections and statistical analysis of site traffic and ad inventory for top level executives, investors and advertisers.● Performed routine maintenance, tuning, backup and recovery of Oracle database● Managed and maintained Sun, PC and Macintosh equipment
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Support Systems Analyst, SeniorThe University Of Arizona 1995 - 1998Tucson, Arizona, Us● Developed statistics gathering and reporting program to track usage and aid in selecting appropriate lab hours, worker scheduling and funding justification● Researched, designed, funded and installed two new computer labs, totaling 60 stations, completed on time and under budget● Managed daily operations of 7 open access computer labs, including staffing, inventory control of consumables, usage scheduling and routine maintenance● Managed 40 employees
David Sergeant Skills
Integration
Document Management
Enterprise Software
Microsoft Sql Server
Technical Support
Kofax
Troubleshooting
Sql
Enterprise Content Management
Saas
Digital Imaging
Databases
Document Imaging
Document Capture
Professional Services
Image Capture
Software Development
Solution Architecture
Iis
Ocr
Networking
Documentum
Solution Selling
Data Analysis
Software Design
Software As A Service
Internet Information Services
Python
David Sergeant Education Details
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University Of ArizonaSystems And Industrial Engineering -
Pilot InstitutePart 107 Remote Pilot
Frequently Asked Questions about David Sergeant
What company does David Sergeant work for?
David Sergeant works for Openenvoy
What is David Sergeant's role at the current company?
David Sergeant's current role is Sales Engineer - Enterprise Software.
What is David Sergeant's email address?
David Sergeant's email address is da****@****ism.com
What schools did David Sergeant attend?
David Sergeant attended University Of Arizona, Pilot Institute.
What skills is David Sergeant known for?
David Sergeant has skills like Integration, Document Management, Enterprise Software, Microsoft Sql Server, Technical Support, Kofax, Troubleshooting, Sql, Enterprise Content Management, Saas, Digital Imaging, Databases.
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