David Sergeant Email & Phone Number

San Mateo, California, US

San Francisco, US

New York, New York, US

Hyperscience modernizes mission-critical processes and operations for Global 2000 organizations and governments. Since 2014, Hyperscience’s automation technology has helped data-centric companies parse through vast amounts of unstructured inputs and raw information to get to swifter and smarter business outcomes. Through the Hyperscience Platform.

Windsor, Connecticut, US

Irvine, California, US

Irvine, California, US

San Diego, CA, US

• Level 3 support for the leading provider of mobile check depositing software.
• Primary support to 20 partners and over 3500 institutions, including all of the top ten US banks.
• Serve as the point-person in customer escalations; coordinating teams and managing customer expectations.
• Developed custom scripting for web services performance testing and log analysis.
• Created system for image analysis, generation and inter-version A/B testing with statistical analysis.
• Provided end user and corporate tech support via phone, email and web portal.

Irvine, California, US

• Level 2 support for the leading provider of capture driven business process automation solutions.
• Troubleshooting complex interactions between in-house and third-party software using logging, ProcMon, SQL tracing and any other resource available to define and describe the scope of software issues.
• Served as the point-person in customer escalations; coordinating teams and developers as well as managing customer expectations.
• Provided end user and corporate tech support via phone, email and web portal using tools such as Webex.
• Mentored and trained team members in new software and technologies as well as policies and procedures.

• Onsite and remote product support for document capture and document storage software.
• Design, installation and training of workflows to improve paper management using: Kofax Ascent Capture, Cardiff Teleform, Liquid Office, EMC Documentum, Application Xtender and XenDocs.
• Advanced capture solutions – invoice and sales order processing with Kofax Transformation Modules.
• MFP integration in to the document capture process.
• Technical Sales Support for imaging applications and hardware.
• Level 2 and 3 technical support for COTS and in-house software.

• Responsible for the maintenance of large computer based kiosks systems at 30+ University campuses nationwide.
• Product Management liaison to University personnel including both Marketing and IT contacts
• Project Management for the design, fabrication and installation of new installations
• Part of Executive Management team preparing company for incremental funding opportunities or acquisition.

La Jolla, CA, US

• Developed collaborative web tools and telephony applications for a multinational screening and eligibilityboard involved with an international pharmaceutical company.
• Development of local bone marrow transplant tracking and reporting database application.
• Created palm application that synchronizes over the Internet to provide local doctors up to the minute information on open clinical trials
• Extended the web based Clinical Trials Information System
• Participated in weekly status and planning meetings
• Provided support for over 250 Principal Investigators across 23 different departments and 20 locations.

• Co-wrote business plan for new corporation, secured startup capital
• Performed corporate filings and compliance checks
• Responsible for keeping accounting records and processing payroll
• Interviewed clients and surveyed corporate needs to develop software requirements
• Database integration of web sites using Oracle, SQL Server, Access, ASP and Cold Fusion
• Application programming using Visual Basic, SQL Server and Oracle

• Design and build-out of corporate offices, LAN and server farm
• Database integration, web programming and utility programming
• Ensured high availability of web site and database - 24x7 monitoring
• Compiled monthly, weekly and ad hoc reports, projections and statistical analysis of site traffic and ad inventory for top level executives, investors and advertisers.
• Performed routine maintenance, tuning, backup and recovery of Oracle database
• Managed and maintained Sun, PC and Macintosh equipment

Tucson, Arizona, US

• Developed statistics gathering and reporting program to track usage and aid in selecting appropriate lab hours, worker scheduling and funding justification
• Researched, designed, funded and installed two new computer labs, totaling 60 stations, completed on time and under budget
• Managed daily operations of 7 open access computer labs, including staffing, inventory control of consumables, usage scheduling and routine maintenance
• Managed 40 employees

Systems And Industrial Engineering

Part 107 Remote Pilot