David Francis Email & Phone Number

Bengaluru, Ka, In

Bangalore Urban, Karnataka, India

ERP Transformation (S4HANA-Public Cloud) Unify Program

Bangalore Urban, Karnataka, India

Shanghai City, China

Key Responsibilities and Highlights:Solution Architecting and Design for IBM’s Digital Platform, creation of assets and compelling use case across domain specific solutions and enabling clients with their technology adoption and transformation strategies. Evaluated 1000+ processes across 6 BPS projects (Blueworks Live / Computer Vison/ RPA / Low-Code Platforms/ Chatbots / Business Rules Engine / ML)Solutioned and delivered 4 End2End Business Process Services projects by implementing Process Discovery Workshops, Agile Analysis tools and techniques, Modelling of Process, Decisions and Data of the Re-imagined processes that overall increased the value of the project by bringing in additional 20% revenue based on the increased scope of each project and also out-performing 2 competitors during the initial stages (Blueworks Live / Computer Vison/ RPA / Low-Code Platforms/ Chatbots / Business Rules Engine / ML)Key Achievements:Completed 2 End2End PoV( Proof of Value) implementation for a Global healthcare and FMCG multinational (F&A Domain OTC Only)which resulted in a total savings of $2.5M and 5M (150+ Processes)Trained the Local teams with the Product implementation methodology (IBM’s Digital Platform) for the IBM China Shared Services Centre F&A Towers of OTC, R2R and PTP. Implemented IBM Digital Products for a large Taiwan Insurance client $2 million in overall (Errors, Efficiency and Cost) value realized (300+ Process) Completed 1 End2End implementation of IBM Digital Products for a Global Manufacturing Client SSC located in Malaysia across OTC, PTP and RTR Towers Total Savings for the client of $2.3 Million over 3 years (100+Processes)

Bengaluru Area, India

Key Responsibilities and Highlights:Leading multiple transformation projects using emerging technologies to bring efficiency and cost savings for their IT & Operations processes across the business which will reduce 20-30% of the overall billable headcount. Key Achievements: Saved $100K in implementing Process Optimization, Automation in the UK Insurance Business Process Service Line (250+ processes)Skilled the IT team with Selenium Automation and used the skill to build scripts that automate Business Processes which in turn delivered the above value (15 FTE’s)

Bangalore Area, India, Cleveland Area Ohio Usa

Key Responsibilities and Highlights:Manage the service delivery of 25 Outsourced projects from MGA’s, Insurance Agencies and Insurance Companies.Identified Process Improvements opportunities and reduced the error percentage on the overall programKey Achievements:Designed, Developed and implemented a Real Time Monitoring Operations Excellence Product for MGA’s and Insurance agencies bringing in additional revenue of 100K per yearAcquired the SSAE 16 certification Statement on Standards for Attestation Engagements (SSAE) No. 16 including the Service Organization Control (SOC)

Bengaluru Area, India

Bengaluru Area, India

Bengaluru Area, India

Bengaluru Area, India

Master'S In Information Technology, Information Technology, 1St Class

Bachelor’S Degree, Computer Applications, 1St Class