Dave Ganesan Email & Phone Number

Singapore

Operations, Growth & GTM Strategy, Internal Analyst, Product Specialist, Pre-sales

Singapore

- Business Insights: Analyse Corporate Sales and Customer Support data to provide insights on how to restructure and refocus corporate sales functions to maximise sales and reduce leakages.- Data Collection & Cleaning: Collect, record, translate, and then clean quantitative and qualitative data for analysis using Excel and internal company database.

Singapore

- Process Management: Identified areas of inefficiency or gaps in current across all departments relating to Customer Service Experience (Operations, Customer Support, Sales, Delivery, Technical Support etc.). Formulated new processes for previously unidentified gaps and operations. Responsible for ~39% of 7-man team output.- Project Management: Laid.

Singapore

• Operations: Facilitated operations across 6 departments consisting of approx. 80 people in 2 countries (Engineering, Product, Customer Support, Compliance, Operations, Finance).
• Product Management: Used Scrum in bi-weekly sprints. Onboarded and integrated merchants with custom solutions. Optimized internal ops and customer support functions. Facilitated ideation and creation of new transaction.
• Compliance: Screened and analysed clients and users for erroneous behaviour, established patterns of criminal or erroneous behaviour for analysis. Tested and analysed compliance measures, formulated improved measures.
• Customer Support Management: Managed a team of 14 total CS and KYC agents across 2 countries with ticket volume of up to 200 a day and up to 2000 signups per day. Monitored frontend, backend, and user-facing content to.
• Quality Assurance: Performed checks and testing on internal tools and processes, 3rd party integration and implementation for web-based interfaces, SDKs, and mobile apps to confirm they meet design specifications.
• Social Media Marketing & Management: Copywrote and/or copyedited all public-facing communications. Ideated and developed a public self-moderating Telegram community of over 8000 active userswith a high reform rate of.

• Project management – Curated proposal decks and pitched for open projects with budgets of up to S$1,000,000.
• Branding and Marketing - Designed and crafted creative elements to reinforce brand identity for project-specific events. Clients included Health Promotion Board and Dairy Farm SG.
• Manpower management - Working with a main team of 4, co-ordinated and worked with crews of over 60 people with various tasks and specialties (AVA crew, ground crew, performing talent, external vendors, ushers.
• Events management - Planning, set-up, co-ordination with vendors, execution, and tear down of various events for clients such as Dairy Farm Singapore, Competition Commission Singapore, BRAND'S, Health promotion Board..

• Office Work and Reception – Performed basic office functions and administration matters. Liaised with external vendors.
• Inventory Management – In addition to basic management of office supplies, duties also included sourcing and procuring of additional items for special occasions (E.g. Networking sessions, ceremonies, special requests.
• Teaching Assistant – Provided aid to professors and students with educational materials and IT requirements. Tended to professors outside of curriculum time, improving the quality of their stay.
• Networking – Assisted with organization and conducting of networking sessions.

Changi Naval Base

• Administration: Performed basic office work and administration matters, liaising with external vendors, management of RSN Training Schedules and NCC(Navy) special occasions such as ceremonies, exams, and naval visits.
• Security: Managed security matters and applied for security passes for visiting officials, students, and military personnel from other bases.
• Budget and Logistics: Created and executed plans to cut operational costs and improve their efficiency.