Dave Shanker Email & Phone Number

Austin, Tx, Us

Delray Beach, Fl, Us

Miami, Fl, Us

Distrito Federal, Mx

Neuchâtel, Ch

Head of Technical Operations at Miniclip reporting directly to the CTO, overseeing the Database Architecture/Administration and Development Operations (DevOps) Engineering teams with direct responsibility of the infrastructure that powers the Miniclip site and games including the hugely popular 8 Ball Pool.Key Responsibilities Performed:• developing and implementing strategies that highlighted and addressed deficiencies, improving technical operations of the business• creation and compliance management of the technical infrastructure budget (above $1million/year)• management of vendor relationships; maximizing cost/value• leading operational and development teams on R&D and implementation of new technologies that added value, reduce cost (both monetary and maintenance), and improved increased scalability, highly availability• creating and implementing security policies for preventing and responding to security incidents including introduction and management of security bounty programs• motivating and empowering teams to execute on the strategic vision set forth

Neuchâtel, Ch

Worked on a team to manage hundreds of servers in multiple datacenters. Responsible for introducing cost saving technologies such as virtualization (VMWare vSphere), complete performance & availability monitoring (Zenoss), configuration management (Puppet), HTTP Acceleration (Varnish), and many others in order to increase website reliability and team efficiency. Performed disaster recovery analysis and created processes/testing to ensure business continuity.

Toronto, Ontario, Ca

The Systems Engineer designs, develops, tests, maintains and evaluates software and systems, applying the principles and techniques of computer science and engineering that produce an effective and secure product meeting the requirements of the business.ESSENTIAL FUNCTIONS AND RESPONSIBILITIESThe Systems Engineer:• Researched, designed, and developed computer software systems.• Document development work.• Implemented and integrates third-party applications for use in the business.• Worked with some or all of business analysts, sales, marketing and end users on how to implement the business requirements.• Provided internal staff and customers with resolution to advanced and/or escalated technical issues.• Worked with sales and marketing on pre-purchase consultation with customers.• Reviewed and tests hardware to meet internal and product requirements.• Analyzed software requirements to determine feasibility of design within time and cost constraints.• Worked with vendors on resolution of hardware and software issues.• Various travel throughout North America.

Toronto, Ontario, Ca

Managed and enforced the policies and procedures of the department while offering high end support to our customer base.Essential Duties and Responsibilities:. Ensured calls and tickets are being handled in the most efficient manner.. Ensured that customer issues are being handled in the correct priority.. Ensured that all SA's stay logged into the phone queues.. Handled escalations and makes sure they get handed off to the right people/team.. Ensured a smooth hand off between shifts and ensures that nothing falls between the cracks.. Monitored tickets and adds tips or suggestions to help with the issue or do something better next time.. Supported cutting edge Internet technologies.. Performed administration of Unix/Linux and/or Microsoft/IIS based machines in a large multi-domain environment.. Worked in a dedicated server web hosting environment performing functions such as re-boot/shutdown a machine, add and remove user accounts, application support, use backup programs and verify disk integrity, maintain system database files (groups, hosts, aliases).. Troubleshoot or crisis manage customer issues.