Dave Shapiro

Dave Shapiro Email and Phone Number

Chief Operating Officer @ Premier NX
Grove City, OH, US
Dave Shapiro's Location
Grove City, Ohio, United States, United States
Dave Shapiro's Contact Details
About Dave Shapiro

I am a Senior Level Executive who is currently leading an organization as Chief Operating Officer and has also built companies as President as well as Head of Sales and Marketing. I have spent over thirty years leading outsource service organizations so I thoroughly understand Business Process Outsourcing, Business Services and all aspects of Contact/Shared Service Centers. I have strong, first hand understanding of globalization as I have worked in and built businesses in the Philippines, South Africa, Australia, China, Pakistan, Panama, the UK, Canada and the US. I'm savvy in Omni Channel communications on behalf of both a brand and their consumers. I'm an entrepreneur and passionate about both serving clients consultatively and growing business profitably in a win/win fashion for all stake holders.Specialties: Off shore and outsourcing strategy, Sales and Business Development, Business Process Outsourcing analysis

Dave Shapiro's Current Company Details
Premier NX

Premier Nx

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Chief Operating Officer
Grove City, OH, US
Website:
premiernx.com
Employees:
612
Dave Shapiro Work Experience Details
  • Premier Nx
    Chief Operating Officer
    Premier Nx
    Grove City, Oh, Us
    View
  • Premier Bpo, Inc.
    Chief Operating Officer
    Premier Bpo, Inc. Feb 2020 - Present
    Clarksville, Tn, Us
    Lead the Operations, Client Relationship, Business Development and Strategic Direction for this Global Business Process Outsource organization. Global footprint includes the US, the Philippines, China, and Pakistan. Services emphasize improving the quality and lowering the cost of back office operations.
    View
  • Pccw Teleservices
    President
    Pccw Teleservices Oct 2014 - Feb 2020
    Kowloon, Hong Kong, Cn
    Lead the organization's Western Hemisphere operations as well as business development internationally. Global footprint includes the US, Panama, the UK , the Philippines and China. Charged with creating a unique organization that will provide remarkable interactions between brands and their customers using multi channels and data analytics to enhance the experience. Passionate about providing consultative services to clients and creating a work environment employees are proud to be part of.
    View
  • Dialogue Marketing
    Chief Sales Officer
    Dialogue Marketing Feb 2011 - Oct 2014
    Highland Park, Michigan, Us
    Lead sales, marketing and business development for Dialogue Marketing, a high end outsource provider of contact center, back office and CRM services
    View
  • Influent/Pccw Teleservices
    Senior Vice President Of Sales And Marketing
    Influent/Pccw Teleservices Mar 2010 - Feb 2011
    Kowloon, Hong Kong, Cn
    I currently lead all Sales, Marketing and Business Development efforts for this global Business Process Outsource organization.
    View
  • Premierbpo
    Chief Sales Officer
    Premierbpo Jan 2005 - Mar 2010
    Led all sales, marketing and business development efforts for PremierBPO on a global basis.
  • Minacs
    Senior Vp Of Sales & Marketing
    Minacs 2004 - 2004
    Led all sales, marketing, and account management on a global basis
  • Georgeson Shareholder Communications
    Senior Vice President
    Georgeson Shareholder Communications Aug 2000 - 2003
    Led all call center operations for this $300 million company while concurrently retaking the President role at Source One Communications.
  • Source One Communications
    President
    Source One Communications 1995 - 2003
    Founded and built Source One to a global organization with a footprint in North America, the Philippimes, South Africa, Australia, and Europe. Created a proprietary CRM called CHARMS to impove the customer experience. Led sales, operations, account management , IT and finance.
  • Ruppman Marketing
    Account Executive
    Ruppman Marketing 1989 - 1995
    Was leading sales person specializing in the Consumer Electronics vertical.
  • Enablyx
    Sales Manager
    Enablyx 1988 - 1989
    Led IVR sales into specific corporate verticals

Dave Shapiro Skills

Outsourcing Crm Account Management Business Development Call Centers Strategy Start Ups Leadership Customer Experience Management Bpo New Business Development Sales Process Strategic Planning Business Process Improvement Contact Centers Sales Sales Operations Call Center Team Building Vendor Management Process Improvement Solution Selling Customer Satisfaction Marketing Salesforce.com Lead Generation Sales Management B2b Customer Retention Entrepreneurship Analysis Global Sourcing Team Leadership Telemarketing Project Management Direct Sales Strategic Partnerships Telecommunications Operations Management Saas Cross Functional Team Leadership P&l Management Workforce Management Training Budgets Product Management Recruiting Selling Contract Negotiation

Dave Shapiro Education Details

  • Bethany College
    Bethany College
    Communications

Frequently Asked Questions about Dave Shapiro

What company does Dave Shapiro work for?

Dave Shapiro works for Premier Nx

What is Dave Shapiro's role at the current company?

Dave Shapiro's current role is Chief Operating Officer.

What is Dave Shapiro's email address?

Dave Shapiro's email address is da****@****ces.com

What is Dave Shapiro's direct phone number?

Dave Shapiro's direct phone number is +124879*****

What schools did Dave Shapiro attend?

Dave Shapiro attended Bethany College.

What skills is Dave Shapiro known for?

Dave Shapiro has skills like Outsourcing, Crm, Account Management, Business Development, Call Centers, Strategy, Start Ups, Leadership, Customer Experience, Management, Bpo, New Business Development.

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