Dave Shoebridge Email & Phone Number

Miamisburg, Ohio, United States

JOB TITLE: Aftersales Customer Support(ACS) AdministratorResponsible for managing the entire return program, including loaner, demoand service process management. This involves interfacing between customer support,warehouse, technical support and assembly.Responsible for all service stock movements while accountable for formalacceptance of returned goods onto site and to request the shipment of outbound product fromthe ACS group. The role is a combination of Shipping and Receiving in all returns andrepairs, demos, loaners; orking with warehouse and assembly departments for functions suchas (but not limited to): daily picking, packing, shipping, receiving, and counting/verifying items,put away, inventory and transactional accuracy (service warehouse) and MTO unit assembly forwarranty claims and/or demo units.

Dayton, Ohio Area

Primary duties include providing information to customers in response to inquiries about products and services, in addition to assisting individuals interested in conducting business with HFRP. Professionally handle incoming requests from customers within the Canadian sales region and ensure that all issues are resolved both promptly and thoroughly. Thoroughly and efficiently gather customer information, access and fulfill customer needs and document interactions through tracking. Provide quality service and support in a variety of areas including but not limited to: Spec creation, quoting, billing, placing orders and troubleshooting issues.

Dayton, Ohio Area

As a Customer Care Center Representative, duties included assisting customers with requests ranging from scheduling appointments to billing and the sale of additional or bundled products. Tier 1 Technical Support of a wide range of products including: Cable, Phone, Internet and Home Security.

Dayton, Ohio Area

Assisted customers with billing inquiries, account questions, and service requests via phone

Peachtree City And Duluth, Georgia

Account Support Manager Managed evolving Customer expectations, needs and priorities, and collaborated with Customer and service delivery team members to ensure effective support and service delivery capabilities and priorities.IT Business System Support Specialist II (dual role) 1. Axeda/EPO/GCSM PCI Compliance CoordinatorMy role, as PCI Compliance Lead on the Gatekeeper stage, was to research requirements, prepare documentation protocols, work with the Axeda/EPO/GCSM IT Security Forum. I both initiated the formation of this forum and took the lead during weekly and monthly calls designed to constantly reevaluate both the process and compliance of these newly established protocols. Team members included many long-standing NCR IT Champions and Solutions Architects.2.SSDG ConsultantAccountable for all activities associated with deployment, Customer consultation regarding deployment, and support of technology and systems for NCR Services SSDG/Gasper Solutions and partnered business units. Gasper VANTAGE Database Administrator Managed ATM Incident Management Gasper VANTAGE system located in the COE Peachtree City Georgia. This position was responsible for planning, maintaining, and administering the Gasper VANTAGE US and CLA customer objects and contact records, as well as being responsible for supporting AIM employees in the execution and attainment of all business goals and objectivesHelp Desk Agent• Work directly with the customer, answering calls, solving problems and operating with known solution, technical support.• Provide helpdesk support to branch staff and field recourses with hardware failures.

Miamisburg, Ohio

Primary duties included converting Lexis-Nexis employee files from existing PeopleSoft HR format into the newly implemented Taleo System. Troubleshoot issues, including points with internal and external partners. Monitor compliance touch points i.e OFCCP compliance, background checks, escalate issues and recommend solutions. Identifying gaps between the Taleo process and the and the Lexis-Nexis Hiring process. Maintain data integrity, run quarterly reports.After completion of the Randstad contract in this role, I was one of two final candidates under consideration for the Lexis-Nexis Taleo System Super User role, advancing to that final selection point despite not being an existing Lexis-Nexis employee, or having prior HR experience.

Dayton, Ohio Area

Corporate Communications/Intranet • Coordinated Public Relations communications, internal branding and communication strategy across seven internal divisions, global brand presence and market driven strategies. • Management of company's Intranet, serving over 35K users daily, increased usage 20% annual to over 3M hits monthly. • Design graphic media and intranet sites for events, advertorials and distribution of corporate communications / policy guidelines. • Worked with IT Services to maintain infrastructure requirements for targeted email distribution, shared mailboxes and publishing platforms such as BroadVisionTM. • Collaborate, edit and direct cross-company groups for consistent and cohesive Intranet communications. • Assist with metrics reporting and analysis for targeted improvements. Corporate Media Relations • Ensure adherence to guidelines for all NCR news releases and related materials, such as backgrounders/fact sheets and Executive Biographies.• Responsible for distribution of news releases through Business Wire/PR Newswire and posting to external web site. • Maintain news release schedule, indexes and information page on NCR's Web site.• Assist with targeted metric analysis with reporting and tracking of media coverage.

Dayton, Ohio Area

Aggregation Team Member • Metrics / Reporting: Daily, weekly, bi-monthly and monthly reporting, responsible for updating contract format from one database to a newer version. • Created, ran queries to verify data integrity with MS Access, processed through work request system, data analysis through queries and pivot table charts. Service Order Management/ TeleWeb • Lead status call for Account Support Directors from each geographic and industry region to review maintenance billing contracts. • Data analytics reporting to account representatives, monitoring information updating capacity, generating a summary report for distribution to United States and Canada account teams.Business Operations Specialist• Supported annuity through time and material billings for the Southern California Region, working with the Account Management team and Field Operations to ensure the timely and accurate generation of invoices. • Managed transactions through database system and determined the most effective method to process billings for efficiency.System Administrator - Canadian Billing Team • Ensured that all maintenance billings for assigned accounts meet NCR policy and contractual requirements for revenue recognition for the Southern California Region. • Created and extracting all batches for billing in the Canadian Billing process. • Operated as 1st line resolution group for customer, receiving hundreds of calls per week from both the U.S. and Canada.• Promoted to Business Operations Specialist.Service Invoicing Help Desk• Customer Service Help Desk for 1st line resolution group, resolved customer issues and questions regarding their Maintenance Invoicing. • Managed calls for many different organizations within the company, achieving accurate and prompt resolutions on behalf of the customer. • Solely responsible for all calls originating from French Canadian customers.

Dayton, Ohio Area

• Customer Service Help Desk for 1st line resolution group, resolved customer issues and questions regarding their Maintenance Invoicing. • Average calls per day 100-120. Managed calls for many different organizations within the company, achieving accurate and prompt resolutions on behalf of the customer. • Direct hire negotiations to NCR Corporation began one month after start date.