• Lead Network, Infrastructure, and Support Teams• Consulted on multiple projects - startups to full enterprise businesses/organizations• Managed multiple IT Projects from conception to completion, worked with multiple teams and groups.• Administration of Domain Controllers, File, Exchange, Print, Backup, Application, and SEP servers.• Administration of Active Directory: users, security groups, group policy, SSL, auditing.• Administration of Microsoft hybrid environment (AD-Connect/MS Azure).• Administration and management of Microsoft 365 tenant and Azure.• End user support of multiple organizations, Utilizing PSA and RMM tools.• Migration of Physical and Virtual Windows servers.• Installation and support of Two Factor Authentication.• MS Teams and Zoom administration and support• Implemented backup server cluster and phased in new backup system away from tape backups.• Implemented alert system for all servers, worked with Server, Network, and Security Teams.• Implemented and maintained Cybersecurity (EDR, XDR, MDR).• Implementation of M365 Intune for software deployment and updates/patching/feature updates.• Developed and lead plan to upgrade all 2003, 2008, 2012, 2012r2 servers to 2019 and 2021 (Physical and Virtual).• Management of teams and groups.• Administration of forest and domain trusts.• Developed and maintained documentation of all servers/network/security.• Analyze organization goals to determine technical projects and establish timeline.

• Guidance and delegation of tasks to IT Service Desk team • Administration of client Domain Controller(s), File, Exchange, Print, Voice, Backup, Application, SEP servers. • Administration of users, groups, group policy, using Active Directory • Administration of Exchange (On Prem), M365, Teams, and SharePoint • Implementation/Migration of Active Directory and M365 • Provide technical oversight • Establish and implement client IT policies and procedures • Perform technical projects in alignment with client goals • Communicate regularly with client management • Technical oversight of WAN/LAN (Planning and Implementation) • Analyze client goals to determine technology goals and needs

• Administration of client Domain Controller(s), File, Exchange, Print, Voice, Backup, Application, SEP servers. • Administration of users, groups, group policy, using Active Directory • Administration of Exchange (On Prem), M365, Teams, and SharePoint • Implementation/Migration of Active Directory and M365 • Technical oversight of WAN/LAN (Planning and Implementation) • Analyze client goals to determine technology goals and needs

• Supervision and delegation of tasks to IT Department staff• Support of users desktops, laptops, scanners, printers, and copiers• Administration Domain Controller, File, Exchange, Print, Backup, CMS, SEP. SharePolnt SQL and Web servers.• Maintained IT and Court Management System budgets • User account, domain services, and group policy using AD• Establish and implement IT policies and procedures• Requisition and procurement of new hardware and software• Oversee daily/weekly/monthly backups• Analyze office goals to determine technology goals and needs

• Administration, maintenance, and support of client servers including Domain Controllers, Exchange, Active Directory, Backup, SQL, Oracle, File, Print, SEP (Security), ADP, and Field Office servers. • Provide telephone, in-person, and remote support to client end users - troubleshooting, diagnosing, resolving, and documenting hardware, software, and network related technical issues• Provide technical oversight of multi-site enterprise level WAN, including planning, implementation/expansion, maintenance, and troubleshooting• User account and email setup and configuration• Mobile device setup and configuration• User workstation and laptop setup and configuration• Recommend upgrades, patches, and new applications and equipment• Train client users on new hardware or software• Communicate regularly with management• Perform technical projects in alignment with company and client goals.• Administration and Support of Wireless infrastructure and supporting systems• Provide on-call and weekend support when needed

• Perform technical projects in alignment with group and company needs• Provide phone, in-person, and remote support to PNC Bank’s 60,000+ employees, contractors and interns, troubleshooting, diagnosing, resolving, and documenting hardware, software, and network related technical issues.• Developed and updated documentation, appraising users of vital information.• Collaborated with management to assess technical needs.• Assist in the development of training coursework and materials• Update network applications as required• Monitor and remove virus, spyware, and other non-authorized software• Update network applications as required

• Supervision, development, and delegation of tasks to IT Department and Help Desk staff.• Administration, maintenance, and support of servers including Domain Controller, Domino Lotus Notes, Domino Traveler, Backup, SQL, File, Print, Camp File Server, SMS (Security), ADP, and Field Office servers. • Support and troubleshooting of computers, printers, servers, and mobile devices. • Perform technical projects in alignment with department and organizational goals.• Assist organization management with establishing IT policies and procedures.• Analyze organization department and field offices goals to determine their technology needs.• Assist maintaining IT budget.• Perform daily/weekly/monthly backup operations.• Communicate regularly with organization management.• Requisition of new hardware and software.• Directing the effective delivery of networks, development, and disaster recovery systems and processes.• Responsible for data integrity, security, and confidentiality. • Plan, implement and monitor changes in infrastructure configurations.

• Supervision, development, and delegation of tasks to staff, venders, consultants, and interns.• Support and troubleshooting of users desktops, laptops, tablets, printers, and mobile devices.• Maintained and Administered Domain Controller, File, Exchange, Print, and Web servers. • Troubleshoot and support cross platform of Windows and Apple desktop and laptop systems.• Maintained IT and Constituent Services budgets.• Create and maintain user and computer accounts, domain services, and group policy using Active Directory.• Responsible for data integrity, security, and confidentiality. • Directing the effective delivery of networks, development, and disaster recovery systems and processes.• Perform daily/weekly/monthly backup operations.• Perform technical projects in alignment with office goals.• Communicate regularly with office Chief of Staff and senior staff.

Opened Senator John Hoeven’s Washington, DC and six North Dakota State offices. Ensuring the proper maintenance, support, and upgrade of technological infrastructure in support of the Senator and his staff members.• Support and troubleshooting of users desktops, laptops, tablets, printers, and mobile devices.• Maintained and Administered Domain Controller, File, Exchange, Print, and Web servers.• Troubleshoot and support cross platform of Windows and Apple desktop and laptop systems.• Maintained IT and Constituent Services budgets.• Create and maintain user and computer accounts, domain services, and group policy using Active Directory.• Responsible for data integrity, security, and confidentiality.• Directing the effective delivery of networks, development, and disaster recovery systems and processes.• Perform daily/weekly/monthly backup operations.• Perform technical projects in alignment with office goals.• Communicate regularly with office Chief of Staff and senior staff.

• Provide telephone, in-person, and remote support to GSA’s DC office and regional offices end users, troubleshooting, diagnosing, resolving, and documenting hardware, software, and network related technical issues.• Ensured the continuous documentation and tracking of all issues/resolutions.• Managed knowledge base for IT department and end users• Lead MAC (Moves, Addition, Changes) and help desk Tier 3 teams.• Tasked with training new hires on internal systems and procedures.• Administered all account and user creation responsibilities using Active Directory/NetIQ DRA Web Console.

• Administer Microsoft Windows Servers (Active Directory), Microsoft and MAC Workstations, blackberries, and network devices.• Performed desktop migration from Windows 2000 to Windows XP.• Provided technical support for corporate headquarters and client locations.• Developed and updates documentation, appraising users of vital information.• Collaborated with management to assess their technical needs.• Administered all local and remote server backups with Veritas Backup Exec.

• Provide telephone, in-person, and remote support to The Salvation Army’s NJ Headquarters office and field offices end users - troubleshooting, diagnosing, resolving, and documenting hardware, software, and network related technical issues.• Administer Microsoft Windows Servers (Active Directory), Microsoft and MAC Workstations, blackberries, and network devices.• Developed and updates documentation, appraising users of vital information.• Collaborated with management to assess their technical needs.• Administered all local and remote server backups with Veritas Backup Exec.

Served as the primary architect of the company’s LAN, effectively managing the creation of user accounts, installation of hardware and software, and final deployment of a mixed desktop environment of Windows 98, NT, and 2000 machines running on a Windows NT/2000 domain. Leveraged advanced proficiency in Primavera Expedition to oversee all aspects of contract management, including the production of reports, tracking of RFIs, and other issues, while training users to achieve proficiency in all software features. Envisioned, developed, and deployed innovative and effective Computer-Based-Training websites.