Business Analyst - Transformation working with Service Hub/TEAM Central for the People & Equity division.

I am a Project Coordinator for the Business Transformation Team within the City of Toronto's Pensions, Payroll, and Employee Benefits division. I work to support our clients, both inside and outside of the division, on a variety of projects. I also monitor the Transformation Capital Budget and Forecast, and provide updates to finance on both a quarterly and an ad-hoc basis. I also prepare business cases for upcoming projects, which includes risk assessments, financial and resource planning, and benefits analysis.

• Supported an Information Technology portfolio containing multiple VP areas and a total annual budget of over $260 million, preparing and presenting financial and performance information to support executive management decision-making• Created and delivered presentations to senior management (Director and VP level), using data and analytics to tell a story of past decisions, current situation, potential decisions, and the outcomes of those future decisions• Reviewed business cases for proposed projects to ensure the proposed projects generate value for the business• Regularly used a number of software applications, including PowerBI, Sharepoint, Excel, PowerPoint, Outlook, JIRA, and Oracle

• Supported an Information Technology portfolio with an total annual budget of over $40 million, preparing and presenting financial and performance information to support executive management decision-making• Created and delivered presentations to senior management (Director and VP level), using data and analytics to tell a story of past decisions, current situation, potential decisions, and the outcomes of those future decisions• Analysed ongoing transactions and their impact on the portfolio, as well as the potential outcomes of future transactions.• I follow a Scrum/Agile model to manage a JIRA operational planning dashboard to provide a structured work plan, and utilize daily standup meetings to monitor team objective progress• Provided administrative support to create new projects, monitor the progress of ongoing projects, and finalize completed projects• Regularly used a number of software applications, including PowerBI, Sharepoint, Excel, PowerPoint, Outlook, Oracle, and PowerPlan

 Redesigned project management procedures, through improved project tracking, resulting in a reduction of Department of Customer Success project management meeting times by 50% Gathered project data on a weekly basis, and updated project management dashboards with project KPIs and other metrics for data analysis and administrative review Provided administrative and project management support to multiple international cross-functional teams, tracking and completing high quality project deliverables on-time Supported Sales and Marketing teams, coordinating project personnel from a variety of departments, for the launch of a new multi-million-dollar partner program,  Created and maintained a project plan, including project scheduling, for the development of a new corporate website, allowing the project team to effectively monitor project progress Utilized JIRA, both as a user and administrator, for tracking project activities and to ensure timely completion of project milestones Provided technical support for JIRA, Crucible and other software platforms, resolving issues in a timely manner, and escalating issues to more senior support staff as needed Note: Position was eliminated due to corporate restructuringEnvironment: Scrum/Agile Software Development, Reports, Google Documents, Communications, Microsoft Office, Atlassian JIRA, Smartsheets, Multitasking, Meeting Administration, Sales Support

 Provided administrative support for the School of Health Sciences and Baccalaureate Nursing through daily tasks and larger-scale projects in order to increase department productivity  Developed and organized a repository of past year’s course materials, in order to improve faculty and staff’s access to these materials, replacing the existing physical storage system Developed a system to track faculty iPad assignments, allowing for more accurate reporting on the current usage of department technology Used MS Visio to develop course mapping diagrams/flowcharts to assist staff and faculty provide better support to students regarding course prerequisites and program pathing Managed multiple tasks simultaneously, utilising prioritisation and time-management to complete all objectives in a timely and efficient manner Worked until completion of contractEnvironment: Microsoft Office, Word, Excel, Visio, E-mailing, Photocopying, Filing, Confidential information, File naming conventions, Multitasking, Prioritisation

 Authored and edited a variety of reports for various engineering projects in order to provide clients with information on engineering solutions to client needs Engaged with clients via in-person meetings to ascertain client needs and develop engineering solutions to those needs Communicated with a variety of vendors for both cost estimation and scheduling purposes Researched costs for potential engineering solutions and organised results into presentation decks as to provide client with options that meet their budgetary requirements Performed quality assurance testing during on-site inspections to ensure project quality control of under-construction roads and solar farm sites Note: Position was eliminated due to corporate restructuringEnvironment: Microsoft Office, Word, Excel, PowerPoint, MS Project, Project scheduling, Report writing, Report editing, Technical writing, Client meetings, Data Entry, Research, Decision making

Provided customer service, stocked and organised shelves and interacted with supplier representatives among other duties.