As a cloud engineering leader, Project Manager, and Scrum Master, I directed cloud-native project design, planning, and execution of 8+ annual releases of the AWS Resource Explorer service in a 24x7 cloud environment across 20 regions and 100+ availability zones. I provided weekly project updates and annual targets to senior leadership, ensuring alignment with organizational cloud transformation goals and promoting transparency and accountability. I led and mentored a team of eight data-plane cloud engineers with a capital budget of $4.6 million, guiding project direction and supporting professional growth.- As Program and Project Manager for the AWS Resource Explorer service team, delivered the on-time release of a key feature expanding support to AWS Organizations, coordinating collaboration among five global teams with over 40 cloud engineers. The feature for enterprise accounts increased cloud service adoption by 23% in the first 2 months after release, encompassing over 50 million AWS resources stored in DynamoDB with regional replication to S3.- Designed a cloud service cost reduction strategy, achieving annual savings of $3.6 million by optimizing resource allocation of S3, DynamoDB, and Lambda functions then coordinating implementation across scrum teams.- Improved cloud engineering team satisfaction rates in the data-plane team by 90% within one month of joining, contributing to a 50% increase in overall Resource Explorer group performance scores through effective cloud project management and daily direct empathetic leadership.- Led the automated implementation, testing, and deployment of the AWS Resource Explorer service supporting 14 additional AWS services using standardized cloud automation, deployment scripting, and data gathering.- Drove the re-architecture and release of updated cross-region replication for AWS resources in AWS Resource Explorer, reducing cloud data population time from 18 hours to 4.

As the Head of Global Engineering Quality, I transformed automation, security, performance, partner consistency, and testing for 25 cloud-native SaaS application teams generating $15-350 million in ARR by enhancing automation, deployment, security, and performance. I supervised a global team of 250 hybrid and remote full-stack SDET, automation, framework, security, performance, and test engineers, ensuring high quality across 50+ customer-centric releases annually. I expanded and led my leadership team from 6 to 21 professionals, including 2 directors and 19 managers, through career development and training, and oversaw an $11 million budget for team, capital, and operating expenses. I also directed application security testing for 25 cloud applications, handling vendor selection, test scoping, analysis, and remediation project management.• Orchestrated the automation, CI/CD, performance, and security for transformation of the flagship ERP solutions from desktop and SQL server to a micro-service architecture with a new user experience using NodeJS and C# in Azure, covering 1600 screens within 18 months, boosting market competitiveness through new cloud-native SaaS deployment.• Founded a global framework, performance, and test automation organization, achieving a 20% increase in code coverage within a year by deploying 30k nightly scripts across 10+ cloud applications in CI/CD pipelines using Protractor, Webdriver.IO, JMeter, Selenium Webdriver, and Smartbear products.• Led mobile platform and test teams that owned automation, release, and testing of Android and iOS applications for candidates, shop floor manufacturing, warehouse distribution, field-service and repair, and equipment rental applications.• Directed the implementation of static code security analysis tools, development, test, and cloud production security tooling across 5 SaaS applications and 200+ test/development environments using Kenna and Sonarqube products.

Leading 5 teams across the US, Mexico, and India, totaling 73 members, I managed the full-stack development, project management, and testing of enterprise ERP and HCM/Payroll SaaS applications generating $80 million in annual revenue as the Director of Engineering. I oversaw operating and capital budgets totaling $4 million to ensure financial health and resource optimization for both enterprise distribution and HCM applications.• Designed and directed development of UX platform toolset utilizing configurable and reusable javascript controls enabling developers and customers to create and modify workflows, employee tasks, 3rd party integrations, and role specific screens.• Architected and designed a UX re-write for entire HCM application using configurable and reusable javascript controls coupled with C# functions and REST services across 480 screens, 7 modules, and 10+ user roles.• Drove API service-based integration with Epicor automotive catalog software CMS through design, project management and release coordination and support.• Led machine learning project for distribution customer pricing based on demand, location, and historical competitor pricing data. • Reduced defect backlog and incoming defects by 50% within a year by establishing quality and engineering practices for two key enterprise software applications, improving product reliability and customer trust.• Improved NPS from -40 to single-digit positive within two years by aligning a challenged US-based team with global integration efforts and focusing on customer satisfaction.• Led design, implementation, and support of 4 Android/iOS mobile applications for the HR and Distribution spaces utilized by over 500,000 candidates, warehouse employees, managers, administrators, and field-service technicians annually. The applications were based on Flutter, Dagger, and Gson. Android Jetpack was used for warehouse application using scan-gun and tablet form-factors.

Leading the EPICOR HCM engineering team, I built and enhanced a cloud SaaS HR/payroll application generating $35 million annually in sales and maintenance revenue. I managed a team of 12 full-stack Engineers and QA Engineers daily, while also handling product management, program management, and marketing for the Epicor HCM application serving over 50,000 users.• Executed 13 critical releases annually by implementing a strategic product roadmap, resulting in sales and maintenance revenue of ~$35 million.• Expanded engineering capacity by 100% in 3 months by recruiting, training, and coaching a new team of 6 engineers in Mexico, cutting release cycles from 1 year to 6 months.• Directed and designed the creation of Affordable Care Act compliance reporting features through requirements analysis, design/architecture creation, direct federal government interaction, project management, and customer support/education upon release and annual updates.• Designed and led project execution of new country-specific features modules, which added compliance and native language support for Mexico, Canada, UK, and Australia/New Zealand increasing the global customer base by ~35 accounts in 2 years increasing annual reoccurring revenue by ~$1 million.• Architected and led feature creation of 2 ERP integrations with Epicor flagship product to add real-time data creation, and data synchronization between the two applications for both employee data and manufacturing time entry data for employee pay, overtime, leave, and training adding new HCM sales opportunities in the customer base generating an additional $10 million in annual reoccurring revenue three years after release.• Designed the UX for and led the feature execution and release of 3 mobile applications including employee, manager, and candidate self-service creating additional module add-on revenue for both new and existing customers.

• Directed all functions and set strategic direction for team of six Analysts tasked with completing all operations during product test cycle for 13 releases per year• Oversaw all software application testing in an Agile/SCRUM development process for six product versions including the flagship HR application built on a ASP.NET/C#/SQL Server 2008 platform; Created/maintained test plans/schedules• Led QA team that delivered a full re-architected enterprise application in 18 months, which was the primary driver for the company’s acquisition• Implemented Agile development methodologies for QA to decrease delivery time and upgrade cadence increasing the number of available releases a year from 4 to 13• Built and implemented test suites for each release for functional, integration, regression, and install testing 13 times a year• Created/sustained test environments using VMWare; Installed and configured Windows OS, IIS, SQL Server, SQL Reporting Services, firewalls, and NT permissions, and tested/delivered development patches• Managed the full test environment from creation of the environments to SaaS-specific testing environment management and testing• Recruited, assembled, and trained new employees on product, department, and company procedures and policies • Prepared yearly salary and hardware budgets; performed annual performance reviews• Generated/delivered product disc layouts for each release to the shipping department

• Created manual test documentation using Microsoft Word and Excel to validate features and fixes to HR application• Executed manual test documentation through white and black box testing techniques to validate features and fixes• Built testing environment with Windows and SQL environments to support customer installations• Maintained testing environment for on-premise and SaaS deployments to ensure correct customer experience in product installations• Tracked and reported daily and weekly testing metrics to management to verify releases with zero urgent and high priority defects• Wrote and presented weekly defect risk analysis reports to management to verify releases with zero urgent and high priority defects• Trained QA new hires on process, product, and QA methodologies to ensure product quality was retained and processes followed

• Created manual test documentation using Microsoft Word and Excel to validate features and fixes to HR application• Executed manual test documentation through white and black box testing techniques to validate features and fixes• Built testing environment with Windows and SQL environments to support customer installations• Maintained testing environment for on-premise and SaaS deployments to ensure correct customer experience in product installations