Innovative technology leader who excels at leading, developing, and implementing global strategies to transform the overall customer and employee experience. Experience in leading successful business transformations in product management, online digital experience, customer success account management, and professional services. This includes the execution of large-scale company initiatives in improving the customer and employee experience through a combination of people, process, technology, and offerings.Technology-savvy, results-driven collaborative approach to helping companies meet their business objectives through strategic planning and analysis, operations excellence, and strong product and program management execution.Strong operations professional with a Master of Business Administration (MBA) focused in Finance from University of Illinois, and Computer Engineering from Brigham Young University. Certified Salesforce Administrator.