Dave Soucy Email & Phone Number

Boston, Massachusetts, Us

Craftsman Technology Group is a technology consulting firm with a mission to help nonprofit and community development organizations grow and thrive. We deliver mission-critical projects and provide Salesforce administration and strategy specifically geared for the social sector. As Associate Director of Managed Services, I lead a deep team of Success Managers and Technical Analysts, providing best-in-class service and solutions to an expanding portfolio of nonprofit clients.

Boston, Massachusetts, Us

Lead a team of Managed Services staff, including Client Success Managers and Technical Analysts, supporting them in their roles and their professional growth. As a member of the Managed Services Leadership Team, identify and address challenges that arise within the Managed Services team, and set processes and procedures to ensure the practice is running smoothly and is poised to scale.Also responsible for a portfolio of nonprofit clients, building trusted relationships and effectively supporting their mission and goals by providing best practice guidance and solutions based on their unique business needs.

Boston, Massachusetts, Us

As part of a dedicated team, work with a portfolio of nonprofit and community development organizations to help them reach their goals through the use of the Salesforce platform and related technologies.

Manchester, Nh, Us

Onboard and train new users on our Salesforce CRM and marketing automation platform. Responsible for creating and delivering training programs, improving business processes, and ensuring over 2000 users receive maximum value from our Experience Cloud Partner Community.Manage Salesforce roles, profiles, sharing rules, flows, and groups. Create custom reports and dashboards, maintain data integrity, and consult on feature enhancements for the platform. Routinely use Data Loader for large data imports, updates, and deletions.Manage customer success initiatives and technical support for partner and internal users.

Manchester, Nh, Us

Responsible for building, updating, and maintaining the Sitecore websites of the hundreds of members in CCA's digital programs. Created and maintained analytics dashboards in Google Data Studio.

Designed, built, and maintained WordPress websites for small businesses. Worked with clients across the United States, as well as in Canada, Australia, South Africa, and China. Ensured projects were completed on time, on budget, and to each client's satisfaction.

With two partners, bootstrapped an adventure race company from the ground up, leading to a successful series of events in the New England area. Successfully sold business in June of 2012.

Owned and operated successful personal training and fitness bootcamp business.

Managed the Philadelphia office of a Silicon Valley company, leading a team of Account Directors. Owned corporate account relationships with companies such as Comcast, Charter, and Cablevision. Responsible for overall client satisfaction. Involved in contract and SLA negotiations.

Leading a team of Account Managers, owned the relationship at the division and corporate levels with accounts such as Comcast, Cablevision, ATT, and Charter Communications. Responsible for ensuring account success with respect to subscriber and revenue numbers.

Managed non-traditional distribution channels for a nationwide satellite television delivery service.

Launched New England region for startup satellite television service, starting as lone employee and building an operation of 40+ employees and contractors with revenues of $25 million.