Dave Soucy Email and Phone Number
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As part of a dedicated team, own the relationships with a portfolio of nonprofit and community development organizations, helping them reach their goals through the use of the Salesforce platform and related technologies.Driven to create exceptional customer experiences, establish trusted advisor relationships, and engage with individuals at all levels of an organization. Proficient at delivering 1:1 and 1:many training programs. Extensive customer success and account management experience, managing relationships with companies ranging from Comcast to nonprofits, SMBs, and family-owned co-op members.Strategic thinker and team leader with a diverse skillset and background who embraces technology to solve complex business issues. Salesforce Certified Administrator and Nonprofit Cloud Consultant, and Trailhead Ranger.
Craftsman Technology Group
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Associate Director, Managed ServicesCraftsman Technology Group Mar 2023 - PresentBoston, Massachusetts, UsCraftsman Technology Group is a technology consulting firm with a mission to help nonprofit and community development organizations grow and thrive. We deliver mission-critical projects and provide Salesforce administration and strategy specifically geared for the social sector. As Associate Director of Managed Services, I lead a deep team of Success Managers and Technical Analysts, providing best-in-class service and solutions to an expanding portfolio of nonprofit clients.
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Manager, Client SuccessCraftsman Technology Group Jan 2023 - Mar 2023Boston, Massachusetts, UsLead a team of Managed Services staff, including Client Success Managers and Technical Analysts, supporting them in their roles and their professional growth. As a member of the Managed Services Leadership Team, identify and address challenges that arise within the Managed Services team, and set processes and procedures to ensure the practice is running smoothly and is poised to scale.Also responsible for a portfolio of nonprofit clients, building trusted relationships and effectively supporting their mission and goals by providing best practice guidance and solutions based on their unique business needs.
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Client Success ManagerCraftsman Technology Group May 2022 - Jan 2023Boston, Massachusetts, UsAs part of a dedicated team, work with a portfolio of nonprofit and community development organizations to help them reach their goals through the use of the Salesforce platform and related technologies.
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Customer Success ManagerCca Global Partners Mar 2020 - May 2022Manchester, Nh, UsOnboard and train new users on our Salesforce CRM and marketing automation platform. Responsible for creating and delivering training programs, improving business processes, and ensuring over 2000 users receive maximum value from our Experience Cloud Partner Community.Manage Salesforce roles, profiles, sharing rules, flows, and groups. Create custom reports and dashboards, maintain data integrity, and consult on feature enhancements for the platform. Routinely use Data Loader for large data imports, updates, and deletions.Manage customer success initiatives and technical support for partner and internal users. -
Web Production CoordinatorCca Global Partners May 2019 - Mar 2020Manchester, Nh, UsResponsible for building, updating, and maintaining the Sitecore websites of the hundreds of members in CCA's digital programs. Created and maintained analytics dashboards in Google Data Studio.
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Freelance Wordpress ConsultantBarefoot Web Designs, Llc Aug 2012 - Mar 2020Designed, built, and maintained WordPress websites for small businesses. Worked with clients across the United States, as well as in Canada, Australia, South Africa, and China. Ensured projects were completed on time, on budget, and to each client's satisfaction.
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Co-FounderRenegade Playground Challenge Sep 2010 - Jun 2012With two partners, bootstrapped an adventure race company from the ground up, leading to a successful series of events in the New England area. Successfully sold business in June of 2012.
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Owner, Training DirectorPerfect Fit Fitness Bootcamps Sep 2004 - Jan 2012Owned and operated successful personal training and fitness bootcamp business.
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Vp, Affiliate OperationsExcite@Home Sep 2000 - Jan 2002Managed the Philadelphia office of a Silicon Valley company, leading a team of Account Directors. Owned corporate account relationships with companies such as Comcast, Charter, and Cablevision. Responsible for overall client satisfaction. Involved in contract and SLA negotiations. -
Sr. Director, Affiliate OperationsExcite@Home Dec 1997 - Sep 2000Leading a team of Account Managers, owned the relationship at the division and corporate levels with accounts such as Comcast, Cablevision, ATT, and Charter Communications. Responsible for ensuring account success with respect to subscriber and revenue numbers.
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Director, Special AccountsPrimestar Partners Jan 1997 - Dec 1997Managed non-traditional distribution channels for a nationwide satellite television delivery service.
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General Manager, New EnglandContinental Satellite Company May 1991 - Dec 1996Launched New England region for startup satellite television service, starting as lone employee and building an operation of 40+ employees and contractors with revenues of $25 million.
Dave Soucy Skills
Dave Soucy Education Details
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University Of New HampshireBusiness Administration
Frequently Asked Questions about Dave Soucy
What company does Dave Soucy work for?
Dave Soucy works for Craftsman Technology Group
What is Dave Soucy's role at the current company?
Dave Soucy's current role is Leading Managed Services Professional and Technology Consultant at Craftsman Technology Group.
What is Dave Soucy's email address?
Dave Soucy's email address is so****@****ast.net
What is Dave Soucy's direct phone number?
Dave Soucy's direct phone number is +160334*****
What schools did Dave Soucy attend?
Dave Soucy attended University Of New Hampshire.
What are some of Dave Soucy's interests?
Dave Soucy has interest in Website Development, Black Sabbath (Band), Exercise, Technology, Social Media, Online Marketing, Business, New Balance, Health, Photoshop.
What skills is Dave Soucy known for?
Dave Soucy has skills like Online Marketing, Entrepreneurship, Social Media Marketing, Social Media, Wordpress, Social Networking, Facebook, Small Business, Fitness, Management, Web Marketing, Email Marketing.
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